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No Experience UN Assistant ICT Officer Jobs - United Nations High Commissioner for Refugees (UNHCR)

Job Title:       Assistant ICT Officer
Organisation: United Nations High Commissioner for Refugees (UNHCR)
Position No.: 10028918
Vacancy Notice: 020/2018
Duty Station: Mbarara, Uganda
Post Grade: NOA

About UNHCR:
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Job Summary:  The Assistant ICT Officer is a technical position within the UNHCR operation. Direct supervision is normally exercised by an ICT Officer or Administrative Officer. The incumbent implements the ICT operational plan in a well-defined geographical area and provides technical guidance to locally recruited staff. Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues. Moreover, the incumbent interacts with (Senior) Regional ICT Officer (if any) and Senior ICT Officer (ICT Services and Emergency Support) at the ICT Service Centre in Amman for technical guidance.

Key Duties and Responsibilities: 
  • Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
  • Provide support in the implementation of the ICT operations plan to ensure that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
  • Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.
  • Provide coaching and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
  • Actively participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations on security communications.
  • Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
  • Work closely with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.
  • Maintain an up-to-date inventory of all ICT infrastructure & equipment under AOR by accurately and promptly updating the DIST Central Information Management Tool (CIMT) database.
  • Carry out missions for new installations and routine maintenance tours of ICT equipment in Field Offices within the AOR.
  • Undertake other tasks or assignments within his/her area of competence as directed by Supervisor/Head of Service

Key Performance Indicators:
  • Decide on appropriate resolution to incidents / problems.
  • Escalate issues to supervisor if incident / problem cannot be resolved within scope of responsibility

Qualifications, Skills and Experience:
The ideal candidate for the United Nations UNHCR Assistant ICT Officer job opportunity should hold relevant qualifications

How to Apply:
All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the link below and follow the application instructions after reviewing the job details.

Deadline: 4th April 2018

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