Human Resource/Administration Manager NGO Careers – Danish Refugee Council (DRC)

Organisation: Danish
Refugee Council (DRC)
Duty Station: Kampala,
Reports to: Head of
Support Services, Uganda and Tanzania
About US:
The Danish Refugee Council
(DRC) is a private, independent, humanitarian organization working on all
aspects of the refugee cause in more than 36 countries throughout the world.
The aim of DRC is to protect refugees and internally displaced persons (IDPs)
against persecution and to promote durable solutions to the problems of forced
migration, on the basis of humanitarian principles and human rights. DRC works
in accordance with the UN Conventions on Refugees and the Code of Conduct for
the ICRC and NGOs in Disaster Relief.
Job Summary: The Human
Resource/Administration Manager will offer overall support and direction in
Human Resources and Administration function for Uganda and Tanzania country
operations. He/She will ensure the policies and standards are applied
consistently in all the country offices. This role has a country focus and
ensures compliance to DRC procedures and guidelines within the two country operations.
The role contributes to the development of country strategies, which are
translated into action plans and day-to-day tasks. The role provides support
and/or technical guidance to country operations while overseeing country
activities. The position will work in close cooperation with the Regional HR
and Administration Manager for East Africa & Yemen.
Key Duties and Responsibilities: 
Human Resources Management
  • Lead
    and manage the Human Resources team (including people planning,
    performance, well-being and development).
  • Provide
    technical support, advice and capacity build the Human Resources team.
  • Advise
    and assist managers in Human Resources related issues and concerns.
Recruitment, development and
people planning
  • Drive
    and support recruitment and selection activities ensuring compliance with
    recruitment process.
  • Work
    closely with senior management team and senior staff on new staff
    retention strategies and initiatives.
  • Ensure
    proper on-boarding process.
  • Ensure
    oversight and consistency in position titles and grades, across all field
Performance, well-being and
compensations & benefits:
  • Proactively
    respond to and manage performance counselling, employee grievances and
    disciplinary issues as required, with a focus on building manager competency
    and ensuring that documentation is well kept.
  • Implement
    the DRC performance management system including developing the capacity of
    managers to implement effective performance management.
  • Link
    performance reviews to staff development, assess training needs and
    develop robust training programme.
  • Act
    as an impartial mediator in disciplinary procedures and ensure it is
    administered in an equitable and fair manner and meets all legal and labor
    regulations and requirements
  • Lead
    people well-being initiatives.
  • Define
    and review salary structure in partnership with the Senior Management team
    and coordinate annual compensation review process and compensation
Human Resources Policies and
  • Maintain
    and update Staff Human Resources Handbooks as necessary.
  • Proactively
    pursue continuous process improvement in Human Resources related practices
    in order to enhance the quality and efficiency of output/delivery.
  • Work
    closely with HQ to share information and provide support as required.
Compliance & Capacity
  • Ensure
    that all DRC offices in both countries comply with necessary national, DRC
    and donor regulations.
  • Conduct
    regular visits to field offices to ensure compliance to HR policies &
  • Provide
    capacity building support to HR staff & Admin. staff at field offices.
  • Support
    line managers in field locations to manage employee relations.
  • Ensure
    oversight of relevant lists (e.g. leave, R&R) in coordination with
    managers and field sites.
  • Monitor
    contract end dates and proactively liaise with managers regarding
    extension or end of contract.
  • Coordinate
    the staff exit process.
  • Ensure
    oversight of management of visas, entry permits, alien registration and
    work permits.
  • Ensure
    oversight of internal and international travel.
  • Ensure
    timely updating and renewal of organization registration certificates.
  • Maintain
    and safeguard DRC records. Develop and manage a logical file system for
    DRC’s contracts, with a database containing the essential information for
    DRC service providers and consultants towards an effective internal
    management and administration.
  •  Liaison with local institutions,
    authorities and ministries in all matters related to administration and
    relevant to DRC operations in the country.
  • Responsible
    for proper functioning of all offices and DRC guesthouses and equipment.
    Ensure that insurance for the premises and equipment is updated at all
  • Management
    of an effective central mailing system in all Country Offices.
  • Ensure
    legal compliance country regulations and laws in respect to NGOs Act and
    labor laws.
  • Coordinate
    and ensure quality and timely corporate reporting in HR/Administration
Technical Line Management
  • Provide
    technical guidance and support to other HR and Administration staff who
    report to a different Manager.
  • Advise
    on and promote understanding and application of DRC policies, procedures
    and principles.
  • Raise
    with management non-compliance issues relating to HR/Administration.
  • When
    relevant, drives development of policies and standards in region or
    country and/or localizes global policies to regional or country level.

Qualifications, Skills and Experience:
  • The
    applicant must hold a University Masters Degree in Human Resource
    Management, Business, or Social Science Degree specializing in Human
  • The
    ideal candidate for the Danish Refugee Council (DRC) Human
    Resource/Administration Manager job placement must have five years of working
    experience in Human Resources with at least 2 years in a Senior Human
    Resources management role within an INGO.
  • Proven
    leadership skills and a competence in people management.
  • Demonstrated
    understanding and working knowledge/experience of Human Resources
    Management principles, concepts & processes.
  • Extensive
    knowledge on local labor law.
  • Excellent
    skills in handling and advising on complex people management issues.
  • Previous
    experience in developing Human Resources strategies and policies, and
    driving implementation.
  • Experience
    using an online system for recruitments.
  • Full
    professional proficiency in English.
How to Apply:
All suitably qualified and
interested candidates should send their applications including;
  • A cover letter (1 page) in which you
    explain why you are interested in the position and how you meet the
    qualities and qualifications criteria
  • Concise and accurate CV (maximum 3
    pages). The CV should include information about your qualification,
    relevant training courses, Work experience, name and contact details of 3
    relevant references.
All applications should be sent
to clearly indicating position name in the subject
Deadline: 17th April 2018
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