Organization: Damco
(Maersk Group)
(Maersk Group)
Duty Station: Kampala,
Uganda
Uganda
About US:
Damco is one of the world’s
leading third party logistics providers specialising in customised
freightforwarding and supply chain solutions. The company has about 11,000
employees working in more than 300 offices around the world and a global
presence in about 100 countries. Damco is part of the Maersk Group.
leading third party logistics providers specialising in customised
freightforwarding and supply chain solutions. The company has about 11,000
employees working in more than 300 offices around the world and a global
presence in about 100 countries. Damco is part of the Maersk Group.
Job Summary: The Graduate
Operations Associate will provide consistent, high quality customer service and
operations end to end for Customers. You will be the first point of contact for
the designated set of Customers and will be responsible for booking, resolution
of service issues and customer queries and as well as dispatch of invoices. In
return, you will gain valuable experience in long-term strategy planning and
execution, negotiation, and play a pivotal role in setting the future direction
of Damco.
Operations Associate will provide consistent, high quality customer service and
operations end to end for Customers. You will be the first point of contact for
the designated set of Customers and will be responsible for booking, resolution
of service issues and customer queries and as well as dispatch of invoices. In
return, you will gain valuable experience in long-term strategy planning and
execution, negotiation, and play a pivotal role in setting the future direction
of Damco.
Key Duties and Responsibilities:
- Focus
on the key Customer Service Drivers - Easy
to do Business with - Timely
Delivery of Documents - Pro-Active
Notification - Exception
Management - Efficient
claim handling - Query
Resolution with shippers/ Customers- ensure timely resolution and response
to customers. - Follow
up on the Outstanding bookings & query resolution - Record
and report the performance of the designated Customers that can help
provide recommendations on service delivery wins and service failures
Receive & Confirm Booking
- Perform
Credit limit, sanity & feasibility check on booking - Register
booking details, send timely confirmation & inform shipper about
issues if any - Receive
Shipping Instruction from Customer & coordinate with Operations team
for HBL/ HAWB
Follow-up & Query
Resolution
Resolution
- Ensure
shipping documents are delivered on time - Dispatch
invoices - Ensure
integrity of data entered into the system (TrakIT) - Follow-up
with for timely resolution of customer issues and queries and ensure that
timely response is received by the customers
Customer Relationship
Management
Management
- Develop
an understanding of the Customer’s Needs - Provide
regular updates to commercial team on cross-sell/ up-sell opportunities
Information Management
- Maintain
Customer Master Data - Maintain
Contract Register & Contractual Records E.g. SOP’s / SLI’s for
customers as given by commercial team - Maintain
Customer KPI Reports as given by Country Manager
Qualifications, Skills and Experience:
- The
applicant must be a Fresh Graduate - Freight
forwarding background is an added advantage - Excellent
communication skills and the ability to communicate confidently - Drive
for Results - Well
organized when working under pressure - Team
player – Works together with others in the business unit to achieve results,
fosters teamwork
How to Apply:
All suitably qualified and
interested candidates are strongly encourage to apply online through the Damco
e-recruitment portal.
interested candidates are strongly encourage to apply online through the Damco
e-recruitment portal.
Deadline: 26 April 2018.
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