Graduate Operations Associate (No Experience Job Opportunities) – Damco (Maersk Group)

Organization: Damco
(Maersk Group)
Duty Station: Kampala,
About US:
Damco is one of the world’s
leading third party logistics providers specialising in customised
freightforwarding and supply chain solutions. The company has about 11,000
employees working in more than 300 offices around the world and a global
presence in about 100 countries. Damco is part of the Maersk Group.
Job Summary: The Graduate
Operations Associate will provide consistent, high quality customer service and
operations end to end for Customers. You will be the first point of contact for
the designated set of Customers and will be responsible for booking, resolution
of service issues and customer queries and as well as dispatch of invoices. In
return, you will gain valuable experience in long-term strategy planning and
execution, negotiation, and play a pivotal role in setting the future direction
of Damco.
Key Duties and Responsibilities: 
  • Focus
    on the key Customer Service Drivers
  • Easy
    to do Business with
  • Timely
    Delivery of Documents
  • Pro-Active
  • Exception
  • Efficient
    claim handling
  • Query
    Resolution with shippers/ Customers- ensure timely resolution and response
    to customers.
  • Follow
    up on the Outstanding bookings & query resolution
  • Record
    and report the performance of the designated Customers that can help
    provide recommendations on service delivery wins and service failures
Receive & Confirm Booking
  • Perform
    Credit limit, sanity & feasibility check on booking
  • Register
    booking details, send timely confirmation & inform shipper about
    issues if any
  • Receive
    Shipping Instruction from Customer & coordinate with Operations team
    for HBL/ HAWB
Follow-up & Query
  • Ensure
    shipping documents are delivered on time
  • Dispatch
  • Ensure
    integrity of data entered into the system (TrakIT)
  • Follow-up
    with for timely resolution of customer issues and queries and ensure that
    timely response is received by the customers
Customer Relationship
  • Develop
    an understanding of the Customer’s Needs
  • Provide
    regular updates to commercial team on cross-sell/ up-sell opportunities
Information Management
  • Maintain
    Customer Master Data
  • Maintain
    Contract Register & Contractual Records E.g. SOP’s / SLI’s for
    customers as given by commercial team
  • Maintain
    Customer KPI Reports as given by Country Manager

Qualifications, Skills and Experience:
  • The
    applicant must be a Fresh Graduate
  • Freight
    forwarding background is an added advantage
  • Excellent
    communication skills and the ability to communicate confidently
  • Drive
    for Results
  • Well
    organized when working under pressure
  • Team
    player – Works together with others in the business unit to achieve results,
    fosters teamwork
How to Apply:
All suitably qualified and
interested candidates are strongly encourage to apply online through the Damco
e-recruitment portal.
Deadline: 26 April 2018.
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