Fresher ERP Support Officer NGO Jobs – Medecins Sans Frontieres (MSF)

Job Title:     ERP Support Officer
Organisation: Medecins
Sans Frontieres (MSF)
Duty Station: Kampala,
About US:
Medecins Sans Frontieres
Switzerland (MSF-CH) is an international, independent, medical humanitarian
organisation that delivers emergency aid to people affected by armed conflict,
natural disasters and exclusion from healthcare.
Key Duties and Responsibilities: 
  • Management
    of the request for support (RT) tickets (answering, commenting and
    managing the open tickets) with the support of the Supply Systems Referent
    if needed.
  • If
    needed, participate to the implementation of UF in new project/mission
  • Support
    to the daily support needs of the MSF missions with remote or on-site
    additional sup-port
  • Dispatch
    of the unresolved bugs or questions to the HQ Referent
  • Documentation
    of the support given to the users.
  • Checking
    regularly the mission instances and reports the findings in order to
    improve data quality
  • Maintaining
    a global overview on the most recurring issues faced by the missions and
    the missions asking the most for support to evaluate the support /
    improvement possibilities.
  • Support
    to the training needs of the countries with remote or on-site additional
    trainings if needed.
  • Will
    act as support helpdesk for all supply ERP users

Qualifications, Skills and Experience: 
  • The
    applicant for the MSF ERP Support Officer job placement should hold a University
    degree/diploma in Supply Chain Management and/or University degree or
    certification in Enterprise Resource Planning technologies and/or
    University degree/ diploma in Information Systems Management
  • Previous
    experience in ERP implementation/support and Supply chain management is
  • Experience
    in MSF supply chain at management level is an asset
  • Excellent
    analytical skills, data management, reporting, data analysis and
    proactivity. Customer oriented
  • Capacity
    for troubleshooting and solving complex issues, outstanding oral and
    written communication skills, Training development and facilitation skills
  • Excellent
    organizational skills, rigour, flexibility, ability to work with
    multi-disciplinary and multi-cultural people, open-minded, ability to listen
    and sensitivity to support users.
  • The
    ability to focus on task (self-management), proactive monitoring and
    management skills.
  • Language:
    English and French
    mandatory and Swahili an asset
How to Apply:
All suitably qualified
applicants should send their application letters and detailed CVs merged
together as one PDF or word document to the HR department of MSF Switzerland
via email to:
Deadline: 20th April 2018
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