Entry Level IT Jobs – Systems Support Engineer – SolarNow

Job Title:         Systems
Support Engineer 
Organisation: SolarNow
Duty Station:  Kampala, Uganda
About US:
SolarNow is a distribution and
finance company that sells high quality solar product and appliances to
households and businesses in Uganda. The company started in 2011 and has since
opened 47 branches throughout Uganda, 12 more branches in Kenya, and employs
over 800 people.
Job Summary: The systems
support engineer is responsible for functional knowledge of the company’s
ICT/ERP system, troubleshooting production system problems, providing
second-tier help desk support to staff, and working with team members to
resolve identified issues for the company ICT system.
Key Duties and Responsibilities:  
  • Provide
    support within the specified applications, such as Sales, Customer Care, Accounting,
    Credit etc.
  • Participate
    in all activities for implementing and roll-out of new or existing systems
    and application for user community.
  • Involved
    in post-implementation support and maintenance of the application.
  • Define
    documents and understands existing business processes and procedures and
    works with users to implement new procedures to maximize efficiency with
    new or existing systems
  • Involved
    in testing activities, which can include documenting the test plan writing
    the test cases/scenarios, executing and running the test cases, documenting
    and submitting problems to development team for correction

Qualifications, Skills and Experience:  
  • The
    ideal candidate for the SolarNow Systems Support Engineer job placement should
    preferably hold a Bachelor’s degree in computer science, IT, or any
    related field.
  • One
    to two years of related work experience.
  • Good
    communication skills
  • Reporting
    skills using XML, SQL, and Excel.
  • Experience
    with Linux OS.
  • Ability
    to learn and support ERP and other software applications.
How to Apply: 
All suitably qualified and
interested candidates are encouraged to send their applications to the Human
Resource Manager, SolarNow Uganda Services via e-mail to
recruitmentug@solarnow.eu with their updated CVs (no other documents). Please indicate
position title as the subject of the Email.
Deadline: 30th April 2018
For more of the latest jobs,
please visit https://www.theugandanjobline.com or
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