Job Title: Vendor Operations
Associate
Associate
Organization: Jumia
Duty Station: Kampala,
Uganda
Uganda
About US:
Jumia is Africa’s leading
internet group, with already over 3,000 employees in more than 20 African
countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia
Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented
leaders offering a great mix of local and international talents and is backed
by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded
in 2012, Jumia’s mission is to revolutionize the concept of shopping by
providing customers with the best online shopping experience through a wide
range of products categories including mobiles & tablets, computers,
electronics, home & living, fashion, sports, health & beauty, grocery
and others.
internet group, with already over 3,000 employees in more than 20 African
countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia
Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented
leaders offering a great mix of local and international talents and is backed
by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded
in 2012, Jumia’s mission is to revolutionize the concept of shopping by
providing customers with the best online shopping experience through a wide
range of products categories including mobiles & tablets, computers,
electronics, home & living, fashion, sports, health & beauty, grocery
and others.
Key Duties and Responsibilities:
- Acts
as the main touch-point for people/ companies (suppliers) wishing to sell
on our website - Manages
numerous accounts concurrently and strategically and develops strong
long-term relationships - Balances
ambitious commercial targets with adherence to strict service level
agreements on fulfillment times, out of stock and return rates, retraining
struggling sellers as needed - Compiles
weekly reports to sellers on their performance with improvement guidelines
and monthly internal reports to recommend way forward with sellers - Collaborates
with other departments such as Operations, Seller Support, IT and Finance
and escalates issues as required to resolve seller’s questions and issues - Develops
internal documentation and public knowledge center
Qualifications, Skills and Experience:
- The
applicant for the Jumia Vendor Operations Associate must have previous
experience in an account management role and fast-paced work environment
essential - Experience
in logistics or operations highly desirable - Action
oriented with a “can do” attitude - Computer
skills: You will be using excel and our own Seller Center platform on a
daily basis - Business
savvy: understanding of e-commerce and retail business - Highly
detail and process oriented, yet flexible to the inevitable change working
for a high-growth online retailer entails
How to Apply:
All candidates who wish to join
Jumia in the aforementioned capacity should apply online at the link below.
Jumia in the aforementioned capacity should apply online at the link below.
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