Customer Service Jobs – Vendor Operations Associate – Jumia

Job Title:      Vendor Operations
Organization: Jumia
Duty Station: Kampala,
About US:
Jumia is Africa’s leading
internet group, with already over 3,000 employees in more than 20 African
countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia
Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented
leaders offering a great mix of local and international talents and is backed
by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded
in 2012, Jumia’s mission is to revolutionize the concept of shopping by
providing customers with the best online shopping experience through a wide
range of products categories including mobiles & tablets, computers,
electronics, home & living, fashion, sports, health & beauty, grocery
and others.
Key Duties and Responsibilities: 
  • Acts
    as the main touch-point for people/ companies (suppliers) wishing to sell
    on our website
  • Manages
    numerous accounts concurrently and strategically and develops strong
    long-term  relationships
  • Balances
    ambitious commercial targets with adherence to strict service level
    agreements on fulfillment times, out of stock and return rates, retraining
    struggling sellers as needed
  • Compiles
    weekly reports to sellers on their performance with improvement guidelines
    and monthly internal reports to recommend way forward with sellers
  • Collaborates
    with other departments such as Operations, Seller Support, IT and Finance
    and escalates issues as required to resolve seller’s questions and issues
  • Develops
    internal documentation and public knowledge center

Qualifications, Skills and Experience:
  • The
    applicant for the Jumia Vendor Operations Associate must have previous
    experience in an account management role and fast-paced work environment
  • Experience
    in logistics or operations highly desirable
  • Action
    oriented with a “can do” attitude
  • Computer
    skills: You will be using excel and our own Seller Center platform on a
    daily basis
  • Business
    savvy: understanding of e-commerce and retail business
  • Highly
    detail and process oriented, yet flexible to the inevitable change working
    for a high-growth online retailer entails
How to Apply:
All candidates who wish to join
Jumia in the aforementioned capacity should apply online at the link below.
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