The Ugandan Jobline

• The Operations Supervisor will be
  responsible for providing a center of expertise, providing technical
  support and hands on coaching to all Branch staff on all aspects of branch
  operational activities including processes and controls.
• Develop Branch Operational work plans that
  ensures that all branches have in place robust procedures covering
  operational activities and standards.
• Provide a Centre of expertise across
  operational branch activities for all branch staff.
• Build effective relationships with
  Audit/Assurance and Risk Management functions centrally, enabling timely,
  quality communication to the teams within Branch Operations, on new/changed
  procedures.
• Ensure effective operational reporting,
  monitoring and trend analysis systems exist across each leadership team
  within Branch Operations.
• Support functional heads through the
  Operations manager by assisting in special investigations research and
  reporting on their behalf.
• Support Managers/Team Leaders across the
  functions in resolution of fraud and financial loss activity.
• Co-ordinate functional operational risk,
  resumption and contingency plans and operate the critical incident
  reporting framework within Branch Operations.
• Ensure the effective resolution of all
  outstanding items with Audit/Assurance reports across functions, within
  the due deadlines.
• Act as the point of contact within
  Operations for Fraud Prevention

• The Operations Supervisor must hold a
  University degree preferably in a business related discipline. Masters is
  an added advantage
• Three years of experience in the banking
  sector
• One year of supervisory experience
• Advanced people management and motivation
  skills
• Good understanding of sales management and
  customer service
• Good understanding of Credit,
  Operations  and risk management
• Excellent communication skills
• Proven report writing and presentation
  skills
• Good knowledge of Ms. Office.
• Knowledge of the core banking system
• Interpersonal skills
• Excellent Customer care skills
• Oral and written communication skills
• Excellent organization, time, work and
  self – management skills.
• Ability to handle difficult teams and
  tense situations with diplomacy and tact.
• Must be ready to spend most of their work
  time in the field.

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