Beauty Spa Manager Job Opportunity - Hammam Spa & Saloon (Fairway Hotel)

Job Title:       Beauty Spa Manager Organisation:  Hammam Spa & Saloon Duty Station:  Fairway Hotel , Kampala, Uganda About US...

Operations Supervisor Career Placement - Opportunity Bank


Job Title:         Operations Supervisor
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: Assistant Operations Manager

About US:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.

Key Duties and Responsibilities:  
  • The Operations Supervisor will be responsible for providing a center of expertise, providing technical support and hands on coaching to all Branch staff on all aspects of branch operational activities including processes and controls.
  • Develop Branch Operational work plans that ensures that all branches have in place robust procedures covering operational activities and standards.
  • Provide a Centre of expertise across operational branch activities for all branch staff.
  • Build effective relationships with Audit/Assurance and Risk Management functions centrally, enabling timely, quality communication to the teams within Branch Operations, on new/changed procedures.
  • Ensure effective operational reporting, monitoring and trend analysis systems exist across each leadership team within Branch Operations.
  • Support functional heads through the Operations manager by assisting in special investigations research and reporting on their behalf.
  • Support Managers/Team Leaders across the functions in resolution of fraud and financial loss activity.
  • Co-ordinate functional operational risk, resumption and contingency plans and operate the critical incident reporting framework within Branch Operations.
  • Ensure the effective resolution of all outstanding items with Audit/Assurance reports across functions, within the due deadlines.
  • Act as the point of contact within Operations for Fraud Prevention


Qualifications, Skills and Experience:
  • The Operations Supervisor must hold a University degree preferably in a business related discipline. Masters is an added advantage
  • Three years of experience in the banking sector
  • One year of supervisory experience
  • Advanced people management and motivation skills
  • Good understanding of sales management and customer service
  • Good understanding of Credit, Operations  and risk management
  • Excellent communication skills
  • Proven report writing and presentation skills
  • Good knowledge of Ms. Office.
  • Knowledge of the core banking system
  • Interpersonal skills
  • Excellent Customer care skills
  • Oral and written communication skills
  • Excellent organization, time, work and self - management skills.
  • Ability to handle difficult teams and tense situations with diplomacy and tact.
  • Must be ready to spend most of their work time in the field.

How to Apply:
All suitably qualified and interested candidates should send their signed application letters together with their resume addressed to;

The Human Resource Manager
Opportunity Bank Uganda
P.O. Box 33513
Plot 1259, Old Kiira Road,
Kampala. Uganda

Deadline: 29th March 2018

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