Operations Manager – Solutions and Projects Job Opportunity – Sombha Solutions Store

Organization: Sombha
Solutions Store
Duty Station: Kampala,
Reports to: Chief
Operations Officer (COO)
About US:
Sombha Solution Store is a
Ugandan-owned technology and communications services provider founded in 2014
and is licensed by Uganda Communications Commission to provider voice and data
services in Uganda. 
Job Summary: The
Operations Manager – Solutions & Projects reports to the Chief Operations
Officer (COO) and is responsible for:
  • Procurement
    and Stores management.
  • Sales
  • Solutions
  • Bid
Key Duties and Responsibilities:  
Procurement and Stores
  • Oversee and support the procurement and stores
    team ensuring that all their activities run as sch
  • Work with the procurement officer to control
    spend and build a culture of long-term saving on procurement costs.
  • Review and approve costing, quotes and compiled
    weekly requisitions from the procurement team.
  • Evaluate suppliers and partners.
  • Identify
    and manage business relationships with cost-effective suppliers and
    partners; both local and international to ensure they meet the company’s
  • Review prepared purchase orders.
  • Ensure that stores are well managed and
    maintained and ensur
    continuous improvement of store operations.
  • Develop strategies for procuring and storing
    key goods and maintaining stock levels.
  • Review and ensure availability of all records
    of purchased goods, stocked good and suppliers’ products and prices.
  • Ensure proper management of procurement and stores databases with both soft
    and hard copy files well organized and accessible to management staff.
  • Review and make recommendations to the COO on
    how to improve daily operations.
  • Prepare and submit relevant procurement and stores reports to the
Sales Management:
  • Oversee and support the sales team ensuring
    that all their activities run as scheduled.
  • Develop an in-depth knowledge of the company’s
    solutions and products and utilize it to successfully tra
    in and lead sales operations.
  • Be the primary point of contact between the sales
    team and other departments.
  • Achieve growth and hit sales targets by
    successfully managing the sales team.
  • Ensure follow up on requests for quotations for
    sale completion
    conclusive feedback.
  • Identify market changes while being aware of
    new products and competition.
  • Train sales staff including support them with
    preparation of sales plans.
  • Ensure proper management of sales databases
    with both soft and hard copy files well organized and accessible to
    management staff.
  • Prepare and submit relevant sales reports to
    the COO  in a timely fashion
Solutions Development:
  • Identify and interpret customer requirements for solutions and
  • Support the business development team e.g. with
    translating clients and sales requirements into functional and technical
  • Develop, review and approve budgets.
  • Oversee the creation of solutions and proposals to existing and
    prospective clients and ensure compliance with client requirements while
    highlighting company value proposition.
  • Ensure timely submission of proposals.
  • Regularly communicate with customers where
    necessary and notif
    them of any updates.
  • Create and review costings and price
  • Ensure proper management of solutions databases
    with both soft and hard copy files well organized and accessible to
    management staff.
  • Prepare and submit relevant reports to the COO.
Bid Management:
  • Perform the bid manager role.
  • Review potential bids and share feedback with
    the bid director (i.e. the COO) for approval to bid.
  • Perform bid planning which includes
    specification analysis, assignment of tasks to an internal
    bid team with the relevant knowledge,
    designof bid structure e.t.c.
  • Coordinate all bid preparation activities;
    working closely with the internal bid team while recommending the bringing
    in of experts when required.
  • Liaise with and manage interactions and communications with bid partners.
  • Oversee and participate in bid writing and
    editing and submit to the bid director (i.e. the COO) for approval to
  • Ensure high quality and on-time delivery of bid
  • Ensure follow up on bid submissions for conclusive feedback.
  • Develop and maintain a database of ‘standard’
    bid responses, documents and templates.
  • Identify ways to improve the quality,
    consistency and efficiency of the bid response process.
  • Ensure proper management of bid databases with both soft and hard copy files
    well organized and accessible to management staff.
  • Prepare and submit relevant bid reports to the
Other tasks:
  • Ensure business is conducted with integrity and
    staff behaviour aligns with company values.
  • Work with support departments to ensure smooth
  • Oversee the development and implementation of
    new processes and procedures for improved operations.
  • Utilise project management principles to better
    manage business operations.
  • Mentor and coach the sales, procurement and stores team.
  • Perform KPI setting and performance evaluations
    for sales, procurement and stores team.
  • Participate in recruitment of sales,
    procurement and stores staff.
  • Perform other relevant tasks as assigned.

Qualifications, Skills and Experience:
  • Education background of at least a Bachelor’s
    degree preferably in Engineering, Information Communication, Networking or
    related technical degree or combination of education and experience.
  • Six years of work experience in a relevant role.
  • Excellent verbal and written communication
    skills, especially in English grammar, spelling & vocabulary.
  • Strong analysis and documentation skills.
  • Ability to work under pressure and meet
    challenging deadlines.
  • Three years of previous commercial experience in ICT, voice and
    data related services.
  • Excellent people management, negotiation and
    networking skills.
  • Ability to work with minimal supervision.
  • Demonstrated teamwork and customer focused
    service skills.
  • Excellent planning and organising skills
  • Ability to multi-task, prioritize, and manage
    time effectively.
  • Computer literate and proficient in using
    Microsoft Word, Excel, PowerPoint and G-Suite applications.
  • Familiarity with CRM software.
  • Project management experience.
  • Industry qualifications & certifications.
  • Bid management experience.
  • Bid / proposal writing experience.
How to Apply:
All interested candidates can
send in their Applications with detailed updated CVs to: jobs@sombha.com Please indicate Application
for Operations Manager-Solutions and Projects in the subject line.
Deadline: 20th March 2018 by 5:00pm
For more of the latest jobs,
please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline