Job Title: Operations
Manager – Solutions and Projects
Manager – Solutions and Projects
Organization: Sombha
Solutions Store
Solutions Store
Duty Station: Kampala,
Uganda
Uganda
Reports to: Chief
Operations Officer (COO)
Operations Officer (COO)
About US:
Sombha Solution Store is a
Ugandan-owned technology and communications services provider founded in 2014
and is licensed by Uganda Communications Commission to provider voice and data
services in Uganda.
Ugandan-owned technology and communications services provider founded in 2014
and is licensed by Uganda Communications Commission to provider voice and data
services in Uganda.
Job Summary: The
Operations Manager – Solutions & Projects reports to the Chief Operations
Officer (COO) and is responsible for:
Operations Manager – Solutions & Projects reports to the Chief Operations
Officer (COO) and is responsible for:
- Procurement
and Stores management. - Sales
management. - Solutions
development. - Bid
management.
Key Duties and Responsibilities:
Procurement and Stores
Management:
Management:
- Oversee and support the procurement and stores
team ensuring that all their activities run as scheduled. - Work with the procurement officer to control
spend and build a culture of long-term saving on procurement costs. - Review and approve costing, quotes and compiled
weekly requisitions from the procurement team. - Evaluate suppliers and partners.
- Identify
and manage business relationships with cost-effective suppliers and
partners; both local and international to ensure they meet the company’s
needs. - Review prepared purchase orders.
- Ensure that stores are well managed and
maintained and ensure
continuous improvement of store operations. - Develop strategies for procuring and storing
key goods and maintaining stock levels. - Review and ensure availability of all records
of purchased goods, stocked good and suppliers’ products and prices. - Ensure proper management of procurement and stores databases with both soft
and hard copy files well organized and accessible to management staff. - Review and make recommendations to the COO on
how to improve daily operations. - Prepare and submit relevant procurement and stores reports to the
COO.
Sales Management:
- Oversee and support the sales team ensuring
that all their activities run as scheduled. - Develop an in-depth knowledge of the company’s
solutions and products and utilize it to successfully train and lead sales operations. - Be the primary point of contact between the sales
team and other departments. - Achieve growth and hit sales targets by
successfully managing the sales team. - Ensure follow up on requests for quotations for
sale completion and
conclusive feedback. - Identify market changes while being aware of
new products and competition. - Train sales staff including support them with
preparation of sales plans. - Ensure proper management of sales databases
with both soft and hard copy files well organized and accessible to
management staff. - Prepare and submit relevant sales reports to
the COO in a timely fashion
Solutions Development:
- Identify and interpret customer requirements for solutions and
services. - Support the business development team e.g. with
translating clients and sales requirements into functional and technical
specifications. - Develop, review and approve budgets.
- Oversee the creation of solutions and proposals to existing and
prospective clients and ensure compliance with client requirements while
highlighting company value proposition. - Ensure timely submission of proposals.
- Regularly communicate with customers where
necessary and notifying
them of any updates. - Create and review costings and price
calculations. - Ensure proper management of solutions databases
with both soft and hard copy files well organized and accessible to
management staff. - Prepare and submit relevant reports to the COO.
Bid Management:
- Perform the bid manager role.
- Review potential bids and share feedback with
the bid director (i.e. the COO) for approval to bid. - Perform bid planning which includes
specification analysis, assignment of tasks to an internal bid team with the relevant knowledge,
designof bid structure e.t.c. - Coordinate all bid preparation activities;
working closely with the internal bid team while recommending the bringing
in of experts when required. - Liaise with and manage interactions and communications with bid partners.
- Oversee and participate in bid writing and
editing and submit to the bid director (i.e. the COO) for approval to
submit. - Ensure high quality and on-time delivery of bid
submissions. - Ensure follow up on bid submissions for conclusive feedback.
- Develop and maintain a database of ‘standard’
bid responses, documents and templates. - Identify ways to improve the quality,
consistency and efficiency of the bid response process. - Ensure proper management of bid databases with both soft and hard copy files
well organized and accessible to management staff. - Prepare and submit relevant bid reports to the
COO.
Other tasks:
- Ensure business is conducted with integrity and
staff behaviour aligns with company values. - Work with support departments to ensure smooth
operations. - Oversee the development and implementation of
new processes and procedures for improved operations. - Utilise project management principles to better
manage business operations. - Mentor and coach the sales, procurement and stores team.
- Perform KPI setting and performance evaluations
for sales, procurement and stores team. - Participate in recruitment of sales,
procurement and stores staff. - Perform other relevant tasks as assigned.
Qualifications, Skills and Experience:
- Education background of at least a Bachelor’s
degree preferably in Engineering, Information Communication, Networking or
related technical degree or combination of education and experience. - Six years of work experience in a relevant role.
- Excellent verbal and written communication
skills, especially in English grammar, spelling & vocabulary. - Strong analysis and documentation skills.
- Ability to work under pressure and meet
challenging deadlines. - Three years of previous commercial experience in ICT, voice and
data related services. - Excellent people management, negotiation and
networking skills. - Ability to work with minimal supervision.
- Demonstrated teamwork and customer focused
service skills. - Excellent planning and organising skills
- Ability to multi-task, prioritize, and manage
time effectively. - Computer literate and proficient in using
Microsoft Word, Excel, PowerPoint and G-Suite applications.
Desirable:
- Familiarity with CRM software.
- Project management experience.
- Industry qualifications & certifications.
- Bid management experience.
- Bid / proposal writing experience.
How to Apply:
All interested candidates can
send in their Applications with detailed updated CVs to: [email protected] Please indicate Application
for Operations Manager-Solutions and Projects in the subject line.
send in their Applications with detailed updated CVs to: [email protected] Please indicate Application
for Operations Manager-Solutions and Projects in the subject line.
Deadline: 20th March 2018 by 5:00pm
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