No Experience ICT Intern NGO Job Careers – CARE International

  ICT Intern
Organization: CARE
Duty Station:  Uganda
Reports to: ICT Officer
About US:
CARE International is a leading
global development and humanitarian organization. In 2014, CARE worked in 90
countries around the world, supporting 880 poverty-fighting development and
humanitarian aid projects, reaching more than 72 million people. CARE
International in Uganda (CARE) works with others to make a sustainable
improvement in the lives of the very poor, with a focus on women and girls. Our
current program focusses on women and girls’ economic rights, particularly
financial inclusion and governance of natural resources women and girls depend
upon, and on their sexual and reproductive health rights, including a life free
of violence. Our programming is guided by our core values of excellence,
accountability, respect, integrity and transparency.
Job Summary: The ICT
Intern will support CARE Uganda country office which is in the process of
carrying out network Infrastructure Upgrades for its two office locations in
Arua and Gulu. This coupled with the increased staffing levels at Arua sub
office and the emerging refugee influx in South Western Uganda calls for an
extra pair of hands to ensure improved and timely IT service delivery at the
Country Office until we can normalize operations. These Terms of Reference defines
the parameters of expected support to the country office and any other that may
be allocated during the defined timeline. This position will be based at Arua
sub office to support both IMVEPI and Yumbe offices with travel to Kampala to
cover up the ICT Officer where need be.
Key Duties and Responsibilities: 
Under the guidance of the
ICT Officer, the ICT intern is responsible for the following;
  • Be
    the first line of support for day today ICT user support requests for the
    Arua, Imvepi and Yumbe offices while managing the ICT helpdesk. Running
    software updates on user computers, assist in local area network (LAN)
    management and troubleshooting.
  • Work
    with the identified vendor to carry out preventive maintenance (servicing)
    on all desktops, laptops and printers at Arua, Yumbe and Imvepi office
    locations as priority locations and Kampala and Gulu thereafter.
  • Do
    validation and updating of the ICT equipment Inventory at the Country
    Office. This will involve gathering of all information pertaining ICT
    Equipment (Desktops, Laptops, Printers, Switches) by item specifications,
    location and user. This will ensure we keep an up to date ICT Equipment
  • Work
    with Arua Logistics Officer and Kampala administration Officer to take
    inventory of all Modems under CARE by location, custodian and monthly
    Internet subscription. This will involve MTN, Airtel and Africell data
    cards run by CARE for Arua, Imvepi and Yumbe and later Kampala and Gulu.
  • Perform
    weekly offsite Data back-ups for all CO data as well as ensuring all user
    workstations have an up to date back up on the NAS drive and that data off
    the NAS Drive is backed up to the cloud.
  • Tasked
    with the configuration of new computers and printers purchased by the
    country office as assigned by the ICT Officer.
  • Updating
    all content on the Village SharePoint portal with the latest information
    under the guidance of the ICT Officer.
  • With
    the help of the ICT Officer conduct user sensitization training relating
    to IT at the Arua, Imvepi and Yumbe office and CUHQ where need be.
  • Compiling
    the IT Weekly report for Arua, Imvepi and Yumbe Offices and submitting it
    to the ICT Officer on a weekly basis.
  • Performing
    operating system upgrades by installing software patches
  • Proactively
    monitor ICT systems and troubleshoot any incidences affecting service
  • Ensure
    all users have access to Peripheral devices like; – printers and scanners.
  • Perform
    any others duties as assigned by the ICT Officer.
Key Performance Indicators:
  • Up
    to date ICT Equipment Inventory for all office Locations (Kampala, Arua.
    Gulu, Yumbe and Imvepi).
  • Up
    to date Inventory of all Modems run by the country office by location.
  • Timely
    delivery of ICT user Support request.
  • An
    up to date Village portal for Care Uganda.

Qualifications, Skills and Experience: 
  • The
    applicant for the CARE International ICT Intern job placement should
    preferably hold a Bachelor’s degree in Information Technology/Computer
    science or any related field
  • CompTIA
    A+, N+, MCSE certification an added advantage.
  • Knowledge
    of troubleshooting local area networks (LANs)
  • Proficient
    in Microsoft office applications
  • Excellent
    writing and communication skills
  • Demonstrated
    attention to detail, ability to follow procedures, meet deadlines and work
    independently and cohesively with team members
  • Good
    interpersonal skills and ability to multi-task
  • Ability
    and willingness to learn and work with the team
  • Works
    under minimum supervision
  • Excellent
    command of English in both oral and writing skills
Core Values:
We believe in urgent action, innovation, and the necessity of transformation –
within the world and the organization.
We are accountable to the people and partners we humbly serve, transparently
sharing our results, stories, and lessons.
We know that by embracing differences, actively including a variety of voices,
and joining together we can solve the world’s most complex problems.
  • Excellence:
    We challenge ourselves to the highest level of learning and performance,
  • tapping
    the best of the human spirit to create impact.
We believe in the equal value of every human being and the importance of
respecting and honoring each individual; we know that change happens through
How to Apply:
All applicants are encouraged
to send their application letters clearly articulating alignment with the above
profile and an updated detailed (CV) giving day time telephone contacts and
names and addresses of 3 (three) work related referees to
Deadline: 13th March 2018
For more of the latest jobs,
please visit or find us on our facebook page

Leave a Reply

Your email address will not be published.