Manager Agent Capability Development Employment Opportunity – Stanbic Bank

Organisation: Stanbic Bank
Duty Station:  Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager
Agent Capability Development will continuously equip agents, agents, agent’s
staff and bank staff with the knowledge and skills required to manage agency
banking operations effectively and in compliance with bank standards and regulatory
Key Duties and
Agency Banking training manuals: Develop and update the agent
banking training manual for agents and staff as required
Agency Banking skill and knowledge gap analysis: Identify agent
and staff skill and knowledge gaps, and develop training content and plans to
close these gaps
Agency Banking training
  • Build and maintain capability by
    continuously training agents, agent’s staff and bank staff
  • Develop e-learning and simulations and
    drive completion by agents, agent’s staff and bank staff.
  • Evaluate effectiveness of training and
    take action to improve effectiveness
Agency Banking training reports: Provide reports detailing the
training carried out, outcomes achieved, expenditure and impact on agent, agent’s
staff and bank staff performance
Key Performance Indicators:
  • Agency Banking training manual up to date
  • Agency Banking knowledge and skill gaps
  • Agency banking annual training plan
  • Percentage completion of training as per
    schedule and budget
  • Agents, agent’s staff and bank staff skill
    and knowledge level
  • Agency banking training report

Qualifications, Skills and Experience: 
  • The ideal candidate for the Stanbic Bank Manager
    Agent Capability Development job placement should preferably hold a Bachelor’s
    Degree from a recognized university
  • Effective Business Communication: The
    ability to communicate information and ideas in a clear and concise manner
    appropriate for the audience in order to explain, persuade, convince and
    influence others to achieve the desired outcomes.
  • Management: The ability to plan, create,
    track, store, distribute, analyse results and reports on communication,
    branding or advertising campaigns.
  • Product Knowledge: Knowledge and
    understanding of the features, benefits and pricing of the products and
    services on offer to personal banking customers across multiple customer
  • Customer Understanding: The ability to
    analyse customer needs by engaging with them, analysing their personal
    financial objectives as well as their current financial position.
  • Banking Process and Procedures: Sound
    knowledge of the Bank’s laid down policies and procedures as it relates to
    the processing of customer transactions.
  • Heart of Customer Experience: Within the
    Standard Bank Customer Experience Framework, the ability to treat the
    customer with respect and dignity, at a personal level, in a positive and
    friendly manner.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 23rd March 2018
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