Key Account Manager Job Careers – MTN-Uganda

Title:            Key Account Manager
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Senior
Manager – Enterprise Sales
About US:
MTN-Uganda is the leading telecommunications Company in Uganda,
providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Key Account Manager’s purpose is sales
leadership and therefore a proven track record in achieving new business
targets, retaining existing business and managing multination/Corporate and
government accounts is essential.
Key Duties and Responsibilities:
Driving Profitable growth for
MTN Business
  • Increase
    solution selling by offering clients Value Added Services.
  • Grow
    monthly recurring revenue.
  • Achieve
    current year Sales and Revenue targets.
  • Ensure
    we maximize on existing contract values through retention.
  • Limit
    churn and Increase Market Share.
  • Support
    expansion of customer portfolio and any other new prospects.
  • Win
    over business from competition.
Ensuring a Culture of
Operational Excellence
  • Accurate
    Planning and forecasting.
  • Provide
    input into operational and promotional planning which will ensure revenue
    growth within banking and Finance sector.
  • Monitor
    growth opportunities through competitor activity scanning and feedback to
    business on such opportunities for further development.
  • Recommend
    ways to exploit new opportunities to grow revenues in the banking and
    finance sector further.
  • Provide
    input into the fine tuning of processes, systems and support in line with
    changing work practices.
Account management
  • Management
    and maintenance of account plans and promotional plans for Banking and finance
  • Provide
    assistance with the end-to-end management of clients’ accounts under the
    SMs supervision.
  • Manage
    one or more allocated accounts in line with vertical regional / channel
    strategy and macro-plans as defined Regional sales managers.
  • Resolve
    escalated issues or escalate as appropriate.
  • Implement
    innovative promotional activities in line with Marketing and channel objectives,
    requirements and guidelines.
  • Increase
    MTN’s Brand presence continuously by increasing MTN influence within the
    banking and Finance sector.
  • Provide
    input into the forecasting of acquisition numbers, retention numbers and
    stock required for the banking and Finance Sector.
  • Liaise
    with relevant areas to ensure delivery of SLA.
  • Send
    regular feedback on competitive threats to MTN business and advice on
    product/service enhancement requirements.
  • Provide
    feedback on MTN’s risk exposure regarding the financial performance of the
    banks and provide recommendations as appropriate.
  • Prepare
    reports on account performance as required.
Focus on providing Exceptional
Client experience
  • Build
    and maintain solid relationships with all stakeholders.
  • Provide
    on-going support to existing accounts and work actively towards creating
    new profitable revenue streams through new accounts.
  • Ensure
    all customer queries are attended to and resolved within agreed SLA’s.
  • Ensure
    that customer specifications are met and that the customer is satisfied
    with the end service and/or product.
Business Analysis
  • Identify
    Business Improvement and Optimization opportunities that will result in
    improvement of process performance
  • Ensure
    that benchmarking is conducted with other companies and organizations
    within and outside the industry.

Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Key Account Manager job placement
    should have five years’ experience
    in an area of specialisation;
  • Previous
    experience working in a medium to large organization.
  • Sales
    experience with telecommunications products and specific examples of
    closing large, strategic deals.
  • Must
    have both – the sales skills and technical knowledge to make presentations
    and lead customer discussions to advance the sales process.
  • Requires
    understanding of large enterprise and MNC buying cycles.
  • Key
    Account Relationship Management.
  • Understanding
    a broad range of company technologies and offering is required.
  • Strong
    skills in competitive sales and protecting the installed base as well as
    creating new       opportunities is essential.
  • Ability
    to understand customer needs and vision from a customer management perspective,
    match it against  the full breadth
    of the company’s value proposition, and position it in a       powerful way in order to generate
    budgets and close deals.
  • Must
    have the ability to deliver business value to the account and build on
    customer relationships.
  • Experience
    in ICT.
  • Requirement
    to work from remote using mobile work tools.
  • Drivers
    license and own transport.
  • Managing
  • Teamwork
    & Experience
  • Emotional
  • Customer
  • Strategic
    and results orientation
  • Performance
  • Taking
    the Initiative
  • Analytical
    Thinking and problem solving
  • Strong
    interpersonal and communication skills
  • Ability
    to function under pressure
  • Knowledge
    of; market and industry, range of  
    corporate business partners
  • Marketing
  • Internal
    policies and procedures
  • Business
    Process knowledge
  • Negotiation
    and selling skills
  • Relationship
    building skills
NB: Please note that presentation of false
academic documents and certification will lead to criminal prosecution.
How to Apply:
All suitably qualified and interested candidates should send their Job
Applications with detailed CVs, certified copies of academic certificates
(originals are to be presented at the interview) and names and addresses of
three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O. Box
24624, Kampala, Uganda (MTN Nyonyi Gardens)
Deadline: 16th March 2018
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