IT Support Specialist USAID Defeat Project Jobs – University Research Co., LLC (URC)

Job Title:          IT Support Specialist
Organisation: University Research Co., LLC (URC)
Project Name: USAID’s Defeat TB Project
Duty Station: Kampala, Uganda
About US:
University Research Co., LLC (URC) is a global company dedicated to
improving the quality of health care, social services, and health education
worldwide. With a non-profit affiliate, the Center for Human Services (CHS),
URC manages projects in over 45 countries, including the United States.
About USAID Defeat TB project:
University Research Co., LLC (URC) is implementing the USAID’s Defeat
TB project. Aligned with Objective #3 in USAID’s Country Development
Cooperation Strategy and in support of the Government of Uganda’s TB Program,
this five-year, USAID funded project’s goal is to increase TB case
notification, case detection, and treatment outcomes through health system
strengthening.  The Defeat TB project goal is to increase TB case
notification, case detection, and treatment outcomes through health system
strengthening with the aim of ending the TB epidemic in Uganda.
Job Summary: The IT Support
Specialist is mainly responsible for providing technical support for staff at
the office, in the field and for supported health units as needed. S/he is
responsible for the maintenance of hardware and updating software and for
ensuring back-up of data and proper usage maintenance of all IT equipment.
Key Duties and
  • Provide preventive maintenance on
    workstations, servers, printers and LAN components when needed
  • Provide diagnostics and problem resolution
    for laptops, desktop computers, printers and server systems.
  • User support training on file server
    access and use.
  • Install operating system upgrades,
    enhancements, fixes and patches as provided.
  • Install supported software packages supplied
    and required by URC.
  • Monitor existing equipment’s ability to
    meet the URC’s demand and recommend new system hardware as needed.
  • Create user accounts, shared network
    drives (data areas) and network printing as requested by the staff
  • Advise on the server disk space,
    utilization rate and caching ability and make recommendations
  • Serve as a consultant for the purchasing
    of software or hardware upgrades.
  • Ensure that system backups are functioning
  • Offer maintenance/repair of
    computers/laptops/printers etc. as may be necessary
  • Perform other related duties assigned by
    the supervisor

Qualifications, Skills and Experience:
  • The applicants for the USAID Defeat TB
    Project TB IT Support Specialist job opportunity must hold a Bachelor’s
    degree in Information Technology, or Computer Science, Microsoft certified
    course, Cisco certified, Programming.
  • At least five years of working experience
    in a similar capacity with a reputable organization with over 30 staff
  • Experience working for an NGO and/or in a
    development context is an added advantage
  • Detailed oriented and has ability to
    organize multiple and diverse tasks, but the flexibility to adjust to
    program needs
  • Strong skills in teamwork and Excellent
    analytical skills
  • Excellent Oral and written communication
  • High level of integrity, Honest and
    Trustworthy and Flexible
Please note: Only candidates
who are eligible to work in Uganda for an indefinite period without a need for
sponsorship will be considered for this position.
How to Apply:
All suitably qualified and interested candidates who wish to join the
URC should upload their updated CVs / résumés and cover letters at the link
below. Also, please complete your application form and attach a completed USAID
Form 1420 Contractor Employee Biographical Data Sheet as well, download it
Deadline: 30th March 2018 by 5:00 pm
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