IT Banking Analyst Job Opportunities – Opportunity Bank

Job Title:         IT Banking Analyst
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: IT Operations Manager
About US:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity
International, a global microfinance institution that provides access to
financial services in 27 Countries globally serving over 2 Million customers
with Savings, Credit and other transformational services aimed at transforming
the lives of low income earners.
Job Summary: The IT Banking
Analyst will work within the ITIL service management framework to ensure
efficient and secured operation of the alternate banking Channel Applications
and all other Applications. The role will work with approved consultants on new
installations, enhancements or changes to Banking Application systems while
ensuring that IT standards, policies and procedures are followed. The role will
also coordinate the delivery of banking systems training to staff.
Key Duties and
Core Banking System and Alternate Banking Channels Ownership                               
  • Monitors resource Capacity, utilization,
    performance and availability of Alternate Banking Channels Applications
  • Installs, upgrades and configures
    specialist applications as required by the service they enable.
  • Monitors resource utilization and
    application performance and plans / executes preventive or corrective
    actions to maintain high efficiency levels.
  • Maintains and tracks known application
    errors or problems documentation and matches associated unresolved incidents
    against the same. Also keeps relevant stakeholders informed on resolution
  • Devises solutions or workarounds in
    response to incidents to ensure that the effect on service is minimized.
  • For all requests that cannot be directly
    resolved, provides an effective interface at the highest level between
    users and service providers; ensures that priority setting and escalation
    procedures are applied effectively and that all complaints are responsibly
    and professionally resolved.
  • Produces test specifications as required
    by project/change implementation plans, conducts tests as defined in these
    specifications and records the details of any failures in a concise but
    complete manner.
  • Accepts application objects, fixes or
    patches, from application development projects and/or infrastructure
    component changes, ensuring that they meet the defined acceptance criteria
    and follows appropriate infrastructure object deployment build guides to
    implement onto target infrastructure.
  • Performs regular failover or disaster
    recovery testing and ensures that all associated procedures are updated.
  • Regularly monitors the incidence, trends,
    status and speed of resolution of enquiries and problems in regard to
    owned applications; is pro-active in devising improvements and recommending
    changes to systems, products or services.
  • Generate and publish daily business and
    regulatory reports.
Other Business Applications                                           
  • Facilitate transaction audit trail
    investigations including contra entry identification, suspended
  • Providing daily technical support to user
  • Execute Change control on Business
  • Configuration and release management of
    Business Applications
New Developments & Projects Support             
  • Develop new Banking application packages
    as business may require
  • Complete project activities / work
  • Coordinate and support other project
    officers on Banking Applications deployments
  • Collate and submit work performance
  • Formulate corrective and preventive action
    plan drafts
  • Identify risks and issues with possible
    impact to deliverables.

Qualifications, Skills and
  • The applicant must hold a Bachelor’s
    degree in Computer Science or similar from a reputable university or
  • ITIL Certification or training
  • Good working knowledge of LINUX OS
  • Familiar with the core Banking delivery
    solutions within the business (e.g. main hardware choices, OS types, core
    banking application e.t.c.)
  • Wide knowledge of and advanced skills in
    computer hardware and software programs of diverse functionality.
    Including but not limited to, communications systems, desktop
    applications, and network administration programs.
  • Good experience in supporting databases
    (preferably SQL and jBase)
  • Some Application development skills in
    Visual Basic and/or C++
  • Other ICT professional qualifications and
  • Disposition to share knowledge fully and
    willingly with other employees in the interest of the company
  • Good ICT Security Awareness
  • Proficient in operating systems especially
    Windows & Linux
  • Proficient in SQL & Database
  • Proficient with test management techniques
  • Capable of first and second line support
    for core banking applications
  • Excellent negotiation skills.
  • Good people management skills
  • Must be prepared to work unsociable and
    long hours; maintenance on systems that deliver a service directly to
    external customers may have to be undertaken outside normal service window
  • Ability to achieve and maintain high
    standards – looking for improvements at all times. Exceptional oral and
    written communication skills with the ability to communicate clearly and
    persuasively, interpret documents, understand procedures, write reports
    and correspondence; speak clearly to third parties and employees.
  • Able and willing to solve complex
    analytical challenges, independently analyze information; and make
    recommendations based on analysis.
  • Self-motivated team player with the
    ability to adapt and work co-operatively and effectively in different
    situations and teams to carry out assigned task
How to Apply:
All suitably qualified and interested candidates should send their
signed application letters together with their resume addressed to;
The Human Resource Manager
Opportunity Bank Uganda
P.O. Box 33513
Plot 1259, Old Kiira Road,
Kampala. Uganda
Deadline: 29th March 2018
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