Beauty Spa Manager Job Opportunity - Hammam Spa & Saloon (Fairway Hotel)

Job Title:       Beauty Spa Manager Organisation:  Hammam Spa & Saloon Duty Station:  Fairway Hotel , Kampala, Uganda About US...

IT Banking Analyst Job Opportunities - Opportunity Bank

Job Title:         IT Banking Analyst
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: IT Operations Manager

About US:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.

Job Summary: The IT Banking Analyst will work within the ITIL service management framework to ensure efficient and secured operation of the alternate banking Channel Applications and all other Applications. The role will work with approved consultants on new installations, enhancements or changes to Banking Application systems while ensuring that IT standards, policies and procedures are followed. The role will also coordinate the delivery of banking systems training to staff.

Key Duties and Responsibilities:  
Core Banking System and Alternate Banking Channels Ownership                               
  • Monitors resource Capacity, utilization, performance and availability of Alternate Banking Channels Applications
  • Installs, upgrades and configures specialist applications as required by the service they enable.
  • Monitors resource utilization and application performance and plans / executes preventive or corrective actions to maintain high efficiency levels.
  • Maintains and tracks known application errors or problems documentation and matches associated unresolved incidents against the same. Also keeps relevant stakeholders informed on resolution progress.
  • Devises solutions or workarounds in response to incidents to ensure that the effect on service is minimized.
  • For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
  • Produces test specifications as required by project/change implementation plans, conducts tests as defined in these specifications and records the details of any failures in a concise but complete manner.
  • Accepts application objects, fixes or patches, from application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria and follows appropriate infrastructure object deployment build guides to implement onto target infrastructure.
  • Performs regular failover or disaster recovery testing and ensures that all associated procedures are updated.
  • Regularly monitors the incidence, trends, status and speed of resolution of enquiries and problems in regard to owned applications; is pro-active in devising improvements and recommending changes to systems, products or services.
  • Generate and publish daily business and regulatory reports.
Other Business Applications                                           
  • Facilitate transaction audit trail investigations including contra entry identification, suspended
  • Providing daily technical support to user requests
  • Execute Change control on Business Applications
  • Configuration and release management of Business Applications
New Developments & Projects Support             
  • Develop new Banking application packages as business may require
  • Complete project activities / work packages
  • Coordinate and support other project officers on Banking Applications deployments
  • Collate and submit work performance information
  • Formulate corrective and preventive action plan drafts
  • Identify risks and issues with possible impact to deliverables.

Qualifications, Skills and Experience:
  • The applicant must hold a Bachelor’s degree in Computer Science or similar from a reputable university or college
  • ITIL Certification or training
  • Good working knowledge of LINUX OS
  • Familiar with the core Banking delivery solutions within the business (e.g. main hardware choices, OS types, core banking application e.t.c.)
  • Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
  • Good experience in supporting databases (preferably SQL and jBase)
  • Some Application development skills in Visual Basic and/or C++
  • Other ICT professional qualifications and certifications
  • Disposition to share knowledge fully and willingly with other employees in the interest of the company
  • Good ICT Security Awareness
  • Proficient in operating systems especially Windows & Linux
  • Proficient in SQL & Database Management
  • Proficient with test management techniques
  • Capable of first and second line support for core banking applications
  • Excellent negotiation skills.
  • Good people management skills
  • Must be prepared to work unsociable and long hours; maintenance on systems that deliver a service directly to external customers may have to be undertaken outside normal service window hours.
  • Ability to achieve and maintain high standards – looking for improvements at all times. Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
  • Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
  • Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned task

How to Apply:
All suitably qualified and interested candidates should send their signed application letters together with their resume addressed to;

The Human Resource Manager
Opportunity Bank Uganda
P.O. Box 33513
Plot 1259, Old Kiira Road,
Kampala. Uganda

Deadline: 29th March 2018

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