The Ugandan Jobline

• The Receptionist (Customer Service
  Officer) must hold a Bachelor’s degree in a business-related field
• Two to four years’ experience in a similar
  position
• Possess high levels of integrity
• Be a hardworking and self-motivated
  individual
• Excellent communication and negotiation
  skills

• Learning and Researching: Rapidly
  learns new tasks and commits information to memory quickly; demonstrates
  an immediate understanding of newly presented information; gathers
  comprehensive information to support decision making at management level;
  learns from successes and failures and seeks colleague and customer
  feedback.
• Working with People: Shows
  respect for the views and contributions of other team members; shows empathy;
  listens, supports and cares for others; consults others and shares
  information and expertise with them; builds team spirit and reconciles
  conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies
  specialist and technical expertise; uses technology to achieve work
  objectives; develops job knowledge and expertise (theoretical and
  practical) through continual professional development; demonstrates an
  understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer
  Expectations: Focuses on customer needs and satisfaction; exhibits
  high standards for quality and quantity; monitors and maintains own
  quality and productivity; works in a systematic, methodical and orderly
  way; consistently achieves projects goals.
• Following Instructions and Procedures:
  Follows procedures and policies; keeps to schedules; arrives punctually
  for work and meetings; demonstrates commitment to the organisation;
  complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values:
  Upholds ethics and values; demonstrates integrity; accepts diversity;
  display individual responsibility towards the community and the
  environment; models the organisational values during every day interactions.
  

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