Entry Level Receptionist (Customer Service Officer) Job Opportunities – Britam Insurance Uganda

Job
Title:           
 Receptionist (Customer
Service Officer)
Organization: Britam Insurance Uganda
Duty Station: Kampala, Uganda
Reports to: Operations
Manager
About US:
Britam is a leading diversified financial services group, listed on the
Nairobi Securities Exchange. The group has interests across the East African
region and offers a wide range of financial products and services in Insurance,
Asset Management, Banking and Property.
Job Summary: The
Receptionist (Customer Service Officer) will be responsible in delivering an
exceptional customer experience at the Britam head office and putting the needs
of every customer at the heart of every decision-making process.



Qualifications, Skills and
Experience:
  • The Receptionist (Customer Service
    Officer) must hold a Bachelor’s degree in a business-related field
  • Two to four years’ experience in a similar
    position
  • Possess high levels of integrity
  • Be a hardworking and self-motivated
    individual
  • Excellent communication and negotiation
    skills
Personal Competencies
  • Learning and Researching: Rapidly
    learns new tasks and commits information to memory quickly; demonstrates
    an immediate understanding of newly presented information; gathers
    comprehensive information to support decision making at management level;
    learns from successes and failures and seeks colleague and customer
    feedback.
  • Working with People: Shows
    respect for the views and contributions of other team members; shows empathy;
    listens, supports and cares for others; consults others and shares
    information and expertise with them; builds team spirit and reconciles
    conflict; adapts to the team and fits in well.
  • Applying Expertise and Technology: Applies
    specialist and technical expertise; uses technology to achieve work
    objectives; develops job knowledge and expertise (theoretical and
    practical) through continual professional development; demonstrates an
    understanding of different organisational departments and functions.
  • Delivering Results and Meeting Customer
    Expectations:
    Focuses on customer needs and satisfaction; exhibits
    high standards for quality and quantity; monitors and maintains own
    quality and productivity; works in a systematic, methodical and orderly
    way; consistently achieves projects goals.
  • Following Instructions and Procedures:
    Follows procedures and policies; keeps to schedules; arrives punctually
    for work and meetings; demonstrates commitment to the organisation;
    complies with legal obligations and safety requirements of the role.
  • Adhering to Principles and Values:
    Upholds ethics and values; demonstrates integrity; accepts diversity;
    display individual responsibility towards the community and the
    environment; models the organisational values during every day interactions.
How to Apply:
All suitably qualified candidates are encouraged to send their updated
CVs to hruganda@britam.com
NB: Make sure that your
application letter, CV and certificates are attached as one document. Please
also indicate the vacancy as the subject of your email.
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