Officer, Beneficiary Accountability/Community Engagement and Accountability NGO Job Opportunities – Uganda Red Cross Society (URCS)

Organisation: Uganda
Red Cross Society (URCS)
Duty Station: Kampala,
Reports to: Project
Manager– Innovative Approaches in Response Preparedness
About US:
Uganda Red Cross Society (URCS)
is the leading national humanitarian organization in Uganda and a member of the
International Red Cross Red Crescent Movement. The ICRC is an International
humanitarian institution which has a mandate to protect victims of
international and armed conflicts i.e. the wounded, refugees, civilians,
prisoners and other non-combatants.
Job Summary: The Officer,
Beneficiary Accountability/Community Engagement and Accountability will work
closely with programme teams to foster relationships with local organizations,
CBOs, committees, and the wider community, and ensure strong community
engagement as part of the response. 
He/she should work in close collaboration with all RC programmes being
implemented in the community.
Key Duties and Responsibilities:
General Duties:
  • Integrate
    CEA into National Society strategies, frameworks, policies and plans,
    setting out how CEA activities and approaches will be implemented while
    also identifying who is responsible and the necessary budget and
  • Integrate
    CEA approaches and activities into programme plans and operations,
    outlining how CEA will be implemented at each stage of the programme or
    disaster cycle;
  • Integrate
    CEA into M&E processes for the programme, ensuring communities are
    consulted and feedback is regularly collected and documented to understand
    levels of satisfaction with the project. Programmes should be adapted
    throughout implementation based on this feedback.
  • Raise
    awareness of the importance of CEA with senior management, staff and
    volunteers through presentations and briefing sessions;
  • Plan,
    manage and deliver CEA training to staff and volunteers;
  • Ensure
    all staff under your management have reviewed the CEA minimum actions,
    guide and toolkit and that all volunteers have been briefed on and signed
    the code of conduct.
Participation and feedback:
  • Ensure
    programme staff and volunteers have a full understanding of the
    communities they are working with, including the community dynamics, culture
    and power relations between different groups;
  • Share
    and discuss timely, accurate and relevant information regularly with
    communities, about programme activities and progress, using the best
    communications approaches to engage with different groups;
  • Provide
    communities with opportunities to participate in and guide Red Cross Red
    Crescent programmes and operations, from assessment through to evaluation;
  • Ensure
    all volunteers working on a programme or operation receive basic
    communication and complaint handling skills training;
  • Develop
    strong and open relationships with key community stakeholders and
    establish community committees or representatives if needed, ensuring they
    fairly represent the full cross-section of the community, including men,
    women, boys, girls and vulnerable groups;
  • Ensure
    selection criteria is discussed with the community and communicated
    clearly to everyone;
  • Establish
    a formal mechanism to capture, monitor, respond to and act on feedback and
    complaints from communities. This mechanism must be designed with input
    from community members to ensure it is safe, non-threatening, and
    accessible to all (including women and men, boys and girls, and vulnerable
    and marginalised groups);
Information as aid:
  • Ensure
    assessments include questions on peoples’ information needs and preferred
    communication approaches;
  • Based
    on community feedback and assessment data, identify and utilise the best
    communication approaches to provide communities with relevant and
    actionable life-saving and life-enhancing information.
  • Carry
    out regular checks as part of monitoring to ensure information shared with
    communities is understood, relevant and useful and update as necessary.
Behaviour and social change
  • Based
    on community feedback and assessment data, identify and utilise the best
    communication approaches to support communities to address and change
    unhealthy and unsafe practices;
  • Supports
    programmes and operations to adopt innovative approaches to better
    understand and engage with communities on key health and behaviour change
  • Carry
    out regular checks as part of monitoring to ensure behaviour and social
    change approaches are appropriate and having an impact on communities and
    adapt as necessary.
Evidence-based advocacy:
  • Support
    communities to identify the key issues that affect them and raise these
    with decision and policy-makers;
  • Represent
    the needs of communities at meetings and workshops with decision and

 Qualifications, Skills and Experience:
  • The
    ideal candidate for the Uganda Red Cross Society (URCS) Officer,
    Beneficiary Accountability/Community Engagement and Accountability job
    opportunity should preferably hold a Bachelor’s degree in Social Sciences,
    Development Studies, Statistics, or Economics or a related field from a
    reputable organisation;
  • Post-Graduate
    qualification in monitoring and evaluation, Project Planning and
    Management, Health information science will be an added advantage.
  • At
    least three years of relevant experience in community engagement and
    implementation of humanitarian and development projects from a reputable
    NGO organization;
  • Training
    in Emergencies and Relief operations/ Disaster Risk Reduction will be of
    added advantage;
  • Analytical
  • Data
    analysis and reporting skills.
  • Public
    speaking and presentation
  • Budgeting
    and budgetary control
  • Networking,
    alliance building and stakeholder management
  • Negotiation
  • Team
    building and management.
How to Apply:
All candidates who desire to
join the International Red Cross and Red Crescent Movement should send their
filled application forms, download
 and E-mail to: or mail via post to:
The Secretary General, Uganda Red Cross Society, Plot 551/555 Rubaga Road, P.O.
Box 494, Kampala, Uganda.
Deadline: 5th March 2018 by 5:00pm
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