IT Assistant NGO Job Opportunities – International Rescue Committee (IRC)

Job Title:         IT
Organization: International
Rescue Committee (IRC)
Duty Station: 
Reports to: Field
About US:
The International Rescue
Committee helps people whose lives and livelihoods are shattered by conflict
and disaster to survive, recover, and gain control of their future. It was
created by Albert Einstein more than 80 years and has been working in Uganda
since 1998. It has particularly working in the conflict zones where tens of
thousands of people have been kills and over 1.6 million displaced. Following a
peace agreement in 2006, Ugandans are returning home and looking to rebuild
their lives. The IRC is there to protect women and children from violence and
exploitation by fostering a safe environment and encouraging education, and is
supporting farmers and small businesses, and helping communities promote peace
and long-term development.
Job Summary: The IT
Assistant will be primarily responsible with assisting and facilitating the
installation and configuration of IT infrastructure, staff training and
operations of IT activities in IRC Kitgum office. The IT Assistant will offer
1st and selected 2nd level support to the Country Program IT team and work
closely with the IT Manager, and on request with the Field Coordinator and
Regional IT Coordinator and all program sectors to ensure proper ICT
functioning and support.
Key Duties and Responsibilities:
IT Support – Provide Level 1
and Level 2 Support:
  • Work with
    end-users or IT Manager (or Service Desk) on resolving Level 1 issues in
    Kitgum, Lambro and Palabek
  • Resolve or
    escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT
    Manager, RITC or management) as necessary.
  • Liaise with
    various in country Internet Service Providers (ISP) for the purpose of
    improving the connectivity and resolving any breakdown in internet
  • Ensure that antivirus programs on each machine
    are updated regularly.
  • Work closely
    with Helpdesk to create email addresses, update mailing lists, and keep
    proper tracking of email addresses. Installation, Configuration and
  • Provide systems
    administrative support to
    the Servers, Windows server 2008 R2 operating system, Domain and essential
    network services.
  • Desktop/laptop
    hardware and software, and peripherals, using a customized IRC standard
    Windows 7/10 operating system images.
  • Local Area
    Network, wireless network,
    peer-to-peer or client server architecture, as appropriate.
  • Send monitoring reports with information on
    condition of network and ISPs to the IT Manager to assist with timely
    upgrades and necessary changes
Maintenance, Repair & Security:
  • Perform
    preventative maintenance on all IRC computers and network resources.
  • Ensure that
    server backup is done on regular basis and that staff are reminded to do
    back up before their computers are sent out for repairs. Ensure data
    security backups and protection
    of the LAN against data corruption.
  • Work closely
    with the IT Manager to update and maintain network documentation to
    include but not limited to IP address, Network and Server system access,
    email creation systems, upgrades and changes to original network, etc.
  • Diagnose
    hardware and software faults by questioning clients patiently about a
    problem and explaining the procedures to them.
  • Work closely
    with International and HQ IT team on helpdesk, connectivity and other in
    country and global IRC IT
  • Provide
    technical input and support to the Kitgum office Local Area Network.
    Ensure proper record keeping of breakdowns, problems and maintenance
    carried out.
  • Perform any
    other IT related tasks assigned by the IT Manager or Regional IT team to
    accomplish the overall
    organizational goals. Training, Evaluation, & Testing:
  • Provide
    regular user and support staff training, including training on basic care
    and maintenance of computers and equipment for users which include
    training IRC staff and guests on the safe handling and general operation of computers and
    accessories and ensure that all IRC staff are in compliance with IT
    policies and procedures
  • Research
    and suggest new technology as required by Regional and HQ IT.
  • Prepare and
    submit regular weekly,
    monthly and trip reports that provide sufficient detail for HQ to
    understand the country office’s computer environment, needs, IT staff
    availability and skill levels and future plans.
  • Fully
    understand the IT Ops Scorecard for achieving the IT goals for the FY. Update the Ops scorecard
    with request from the IT manager from time to time. IT Asset Management
  • Keep an
    up-to-date ICT asset register by performing monthly asset verifications
    for all IT assets in the Kitgum, Lamwo and Palabek offices including Software & licenses (Box, WebEx
    and Cyberoam FWs).
  • Create and
    maintain IRC computer software/hardware inventory ensuring accuracy.
Policies & Protocols:
  • Implement
    available plans for repair of dysfunctional laptops, desktop computers,
    photocopiers, printers,
  • Implement
    appropriate protocols for regular maintenance of all IRC computer related
  • Implement
    local IT Policy for IRC Uganda in coordination with the IT Manager and
    Regional IT support team.
Confidentiality: Ensuring the non-disclosure of any information whatsoever relating to the
practices and business of IRC acquired in the course of duty, to any other
person or organization without authority, except in the normal execution of

Qualifications, Skills and Experience: 
  • The applicant for the International
    Rescue Committee (IRC) IT Assistant job placement must hold a Bachelor’s
    degree in Computer Science or equivalent technical work experience.
  • CCNA course
    desired, MCSE or equivalent experience is a plus
  • At least three years of IT
    Support experience
  • Previous experience
    in installing, configuring and managing both wired and wireless LAN, and
  • Computer
    imaging skills required.
  • Outlook
    experience required.
  • Excellent
    communication and interpersonal skills required.
  • Customer/Client
    service experience
  • Able to
    work independently within a team environment
  • Ability to
    lift and carry 50 pounds from floor to a standard desktop.
Personality Traits:
  • Strong sense of personal integrity.
  • Keen attention to detail.
  • Strong supervisory skills.
  • Ability to multi-task.
  • Team spirit and problem solving
  • Show commitment to succeed
  • High sense of urgency
  • Strong follow-up skills
How to Apply:
All suitably qualified and
interested candidates should send an updated CVs and cover letters clearly
indicating the position applied for as the subject to:
(The Human Resource and Administration department, International Rescue
Deadline: 19th February 2018
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