Information Technology Officer Canadian NGO Jobs – Raising the Village International (RTV)

Organization: Raising
the Village International (RTV)
Duty Station: 
Kampala, Uganda
About US:
Raising The Village
International (RTV) is a Canadian non-profit organization which works in works
with hard to reach “last-mile” villages in Uganda focused on ending extreme
poverty by eliminating immediate barriers of scarcity, nurturing
income-generation activities and building local capacity, while moving
communities toward economic self-sufficiency.
Job Summary: The
Information Technology Officer will mainly be responsible for the smooth
running of computer systems and ensuring users are adequately trained in their
usage. Further, the IT Officer will plan and implement new and updated
technological solutions within the organization.
Key Duties and Responsibilities:
  • Install
    and configure computer hardware operating systems and applications
  • Monitor
    and maintain computer systems and networks
  • Talk
    to staff or clients through a series of actions, either face-to-face or
    over the phone, to help set up systems or resolve issues
  • Troubleshoot
    system and network problems, diagnosing and solving hardware or software
  • Replace
    parts as required
  • Provide
    support, including procedural documentation and relevant reports
  • Follow
    diagrams and written instructions to repair a fault or set up a system
  • Support
    the roll-out of new applications
  • Set
    up new users’ accounts and profiles and deal with password issues
  • Respond
    within agreed time limits to call-outs
  • Work
    continuously on a task until completion (or referral to third parties, if
  • Prioritize
    and manage many open cases at one time
  • Rapidly
    establish a good working relationship with customers and other
    professionals, such as software developers
  • Test
    and evaluate new technology
  • Conduct
    electrical safety checks on computer equipment
  • Support
    both head office and field locations
  • Maintain
    and upgrade systems such as internal and external websites, domains and
    third party productivity tools.
  • Deployment
    and procurement of staff computers
  • Conduct
    internal training for hardware, software and online technology

Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Raising the Village (RTV) Information Technology
    Officer job placement must hold a Bachelor’s degree in Information
    Technology, Computer Science, Management Information system
  • At
    least two to three years of related IT experience
  • Proven
    working experience as an IT officer or relevant experience
  • Excellent
    knowledge of technical management, information analysis and of computer
    hardware/software systems
  • Expertise
    in data centre management and data governance
  • Hands-on
    experience with computer networks, network administration and network
  • Ability
    to manage personnel
  • Knowledge
    in all computer applications
  • Hands
    on experience of Instillation of  
    IT hardware and software
  • Strong
    communication skills
  • Organization
  • Experience
    or education in the following technologies: Microsoft Windows, Office, Google
    Suite, Dropbox, Teamviewer, Word press, Security (online, software and
  • The
    IT officer should be able to travel at least 25% as required.
  • Project
  • Self-starter
How to Apply:
All qualified and interested
candidates should send a letter of application and curriculum vitae including
address, telephone contact and two references as one document to:
  • Properly formatted PDF or Word documents
    are preferred.
  • Please indicate your position of
    interest in your email or subject line.
  • Resumes received after the deadline will
    still be considered in a future round.
Deadline: 28th February 2018
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