Fresher United States US Embassy Careers – ICASS Customer Service and Make Ready Coordinator

 ICASS Customer Service and
Make Ready Coordinator
Organisation: United
States US Embassy, US Mission in Uganda
Duty Station: Kampala,
Vacancy Announcement Number: 05-18
Open To: U.S. Citizen
Eligible Family Members (USEFMs) – All agencies
About US Embassy:
The United States Embassy in
Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30
years.  Ambassador Deborah R. Malac currently heads the U.S Mission to
Uganda.  The Mission is composed of several offices and organizations all
working under the auspices of the Embassy and at the direction of the
Among the offices operating
under the U.S Mission to Uganda are:
  • United States Agency for International
    Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps
Job Summary:  The ICASS Customer Service and Make Ready
Coordinator supports ICASS operations, ensuring that ICASS sections meet
standards in the delivery of ICASS services to customers, and advises the
Management Officer on special projects and areas of focus needed to improve
service delivery.  As the ICASS
Residential Make-Ready Coordinator, ensures a coordinated approach among ICASS
sections that prepare residences for occupancy of incoming staff.

Qualifications, Skills and Experience:
All applicants must address each selection criterion detailed below with
specific and comprehensive information supporting each item.
  • The
    applicants for the US Embassy ICASS Customer Service and Make Ready
    Coordinator job opportunity should hold a university degree in liberal
    arts, sciences or business administration is required.
  • A
    minimum of two years general office experience in customer-focused work
  • Excellent
    drafting skills (English), strong interpersonal, presentation and
    organizational skills required.
  • Must
    demonstrate expertise in customer-focused management, including sound
    judgment and creative problem-solving in addressing issues varying in
    volume, scope, and complexity. 
  • Ability
    to remain tactful and professional at all times. 
  • Ability
    to adapt to changing circumstances and be able to juggle dozens of
    different, often time-sensitive tasks in a variety of specialized areas.
    Level 1 Typing. 
  • Proficiency
    with Microsoft Office applications (Excel, 
    Access, and PowerPoint) required
  • General
    administrative and office procedures.
  • Extensive
    knowledge of the operation of ICASS, management practices and a general
    understanding of USG organizational structure, including the ability to
    appreciate political nuances and cultural sensitivities.
  • Language: Level IV English speaking and writing
    ability is required.
How to Apply:
All those interested in working
with the US mission in Kampala should send their applications and strictly
adhere to the following:
  • Download
    a completed and signed Universal Application for Employment as a Locally Employed
    Staff, Download
    it Here
  • Any
    additional documentation that supports or addresses the requirements
    listed above (e.g. transcripts, degrees, etc.)
Submit Application To:
Human Resources Office
By email at
NB: Your
application will be reviewed if you have fulfilled all the requirements
including submission of standard file types such as Microsoft Word (.doc) and
Adobe Acrobat (.pdf) in a single attachment (No Zipped files, Links or Multiple
Attachments) and should not exceed 10MB. Please clearly indicate the position
number and title you are applying for on the DS-174 form.
Deadline: 7th February 2018
The US Mission in Kampala
provides equal opportunity and fair and equitable treatment in employment to
all people without regard to race, color religion, sex, national origin, age,
disability, political affiliation, marital status, or sexual orientation. 
The Department of State also strives to achieve equal employment opportunity in
all personnel operations through continuing diversity enhancement programs.
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