Engagement Coordinator and Agricultural Specialist Job Placement – Wefarm

Organization: Wefarm
Duty Station: Kampala,
Report to: Country
Manager, Uganda & Head of Product
About US:
Wefarm is the world’s largest
farmer-to-farmer digital network, enables farmers to connect with one another
to solve problems, share ideas and spread innovation. Utilising the latest
machine learning technology, Wefarm’s service works both online and over SMS.
Knowledge shared on Wefarm can help farmers to produce higher quality product,
increase yields, gain insight into market pricing, tackle the effects of
climate change, diversify agricultural interests, and much more. Since its
founding in 2015, Wefarm has been named one of Africa’s Most Innovative
Companies by FastCompany and has won Google’s Impact Challenge Award,
TechCrunch’s Europas-Tech for Good Award, and the European Union Commission’s
Ideas from Europe prize, among others. We’ve been covered on CNN, the BBC,
Wired, TechCrunch, Forbes, the FT and more. The company is headquartered in
London with offices in Nairobi and Kampala.
Job Summary: The Engagement
Coordinator and Agricultural Specialist will manage farmer engagement with our
network, to improve user retention, and to leverage his or her agronomic
expertise in offering customer support to our Ugandan farmers. The Engagement
Coordinator and Agricultural Specialist should be able to manage long-term
engagement strategies and capture insights and learnings in order to assist in
global product design and delivery. The ideal candidate for this role will live
the first Wefarm guiding principle which is to make our farmers’ trust
deserved. He or she will always act in the best interests of our farmers by
ensuring that our engagement strategy is dictated by their challenges and by
their needs.
Key Duties and Responsibilities:
  • Support
    the development of a process for measuring ‘quality’ of content shared
    with users, and strive to continually improve the quality of information
    available through Wefarm
  • Research
    and follow key trends and advances in global agriculture and report these
    findings back to the wider team on a regular basis.
  • Advise
    on Crop cycles and patterns for scheduled communications.
  • Ensure
    users needs are clearly understood and that the product effectively
    reflect them
  • Provide
    strategic quality answers to farmers on the system
  • Develop
    a process for collecting and collating quality tips and answers from users
    that can be shared both back to users and more broadly
  • Monitoring
    of incorrect or inappropriate answers on the system
  • Track
    and report on key trends of questions on the system; track repeatedly
    asked questions

Qualifications, Skills and Experience:  
  • 5+
    years experience in at least one, core agronomics sector; a Bachelor’s
    Degree or higher in agronomy
  • Highly
    strategic, creative and analytical;
  • Effective,
    data-focused project manager; especially for long (3+ month) projects
  • Customer-focused;
    passionate about supporting farmers;
  • Proficient
    speaker and writer of English, Runyankole, and Luganda;
  • Working
    knowledge and understanding of the growing process (including common
    diseases and problems) of the main cash crops grown in Uganda
  • Flexible,
    and highly willing to adapt to changes with a high-growth startup
  • Comfortable
    with using a computer and knowledge of Office tools
  • Excellent
    written and verbal communication skills; clear communicator, enjoys
    working with international teams
N.B: You
must have the right to work in Uganda
How to Apply:
All candidates should send
their updated CVs and a (short) cover letter that answers the following
“You have the opportunity to
communicate to a million farmers across Uganda via 3 SMS to engage them more in
our service, what would you communicate and what would your selection process
Please send your application to
jobUGEngagement1@wefarm.org (note, we will review and interview on an ongoing
Deadline: 18th February 2017
For more of the latest jobs,
please visit https://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline


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