The Ugandan Jobline

• Supporting the line manager in activities to foster relationships with
  external and strategic stakeholders
• Building and maintaining effective
  relationships/contacts with the media, ensuring timely response to
  requests for information and with a high degree of professionalism, enhance/maintain UDB’s reputation.
• Executing public relations programmes designed
  to disseminate corporate objectives/interventions, appropriately project
  the Bank’s image and gain public support for corporate objectives.
• Providing input into the Bank’s communication strategies to the internal
  and external stakeholders as regards the organization’s work, objectives
  and development impact.
• Tasked with drafting press releases and any
  other communiqués from the Bank; and prepare organisational briefs and
  other presentation material
  as may be required.
• Supporting the execution of UDB’s public
  engagements in public education activities, incl. exhibitions, trade shows
  and seminars
• Supporting the line manager in organizing
  events such as press conferences, exhibitions, promotional events, tours and
  sponsorships
• Maintaining and updating an information centre
  to support the work of the Bank; ensuring the availability of current and
  relevant resource materials.
• Work in close liaison with the Corporate
  Affairs Manager, responding to digital and social media inquiries from the general public on the
  functions of the Bank.
• Staying
  abreast with communication and public relations trends and recommend
  their adoption where necessary, to enhance the work of the Bank.
• Identifying, assessing and anticipating customers’ needs, and
  developing interventions to proactively address these needs and enhance
  the customers’ experience and satisfaction;
• Handling customer complaints by providing
  appropriate solutions and alternatives within the time limits as defined
  in the Bank’s customer service
  charter;
• Recording, analysing and tracking all customer
  complaints and enquiries, and following up to ensure their resolution
• Supervising the front desk operations
  (reception) with the view to ensure a professional service at all times
• Manage the performance of the Front Desk Officer as well as the related
  processes and interventions.

• The applicant must hold a good Bachelor’s
  degree preferably in
  business, communications or humanities course from a reputable education
  institution;
• At least four years’ experience in a customer
  service or relationship management or similar role, preferably in banking,
  telecommunications or FMCG organisations or companies
• Familiarity with CRM systems and practices is
  an added advantage
• Excellent communication and presentation skills
• Proven customer support experience
• Customer orientation and adaptation
• Ability to multi-task, prioritize, and manage
  time effectively
• High self-drive
• Excellent interpersonal skills

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