Manager, Enterprise Direct Employment Opportunity – Stanbic Bank

Organisation: Stanbic
Duty Station: 
Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is
a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Manager,
Enterprise Direct will deliver the Uganda Enterprise Direct value proposition
for Enterprise Banking Tier 2 customers. The jobholder will also drive and
deliver a value adding sales and service solutions directed by the Enterprise
Banking value proposition, that will grow the Enterprise Banking Tier 2
customers. The incumbent will lead and manage multiple Enterprise Direct
Regional teams
Key Duties and Responsibilities:
Sales Management
  • Formulate and implement sales strategy
    & action plans for Enterprise Direct to facilitate the achievement of
    business objectives across the regional hubs.
  • Analyse the local market data to
    understand key business drivers, influences and competitor activity to
    identify opportunities across the different regions
  • Identify performance gaps and institute
    remedial action plans.
  • Develop and implement business attraction
    plans for the New Business teams across the different regions, including
    analysing Enterprise Direct potential, penetration as well as setting
    business targets for the team and allocating appropriate resources to
    optimise sales potential.
  • Manage, maintain and enhance measurement
    systems within the sales environment across all regions
  • Monitor and Manage formal and informal
    incentive schemes across all regions
  • Develop, measure and review sales and
    performance targets on a quarterly / annual basis in conjunction with
  • Establish and monitor operating
    expenditure budget control measures for the team, ensuring that revenue
    and expenditure is accounted for in a systematic manner
  • Develop, implement and manage measurement
    systems across the regions to ensure an efficient and accurate MIS
    structure which needs to be maintained on an ongoing basis.
Lending and Risk Management:
  • Arbitrate and/or motivate credit decisions
    in need and helping management to explore alternatives
  • Facilitate a sound cross regional working
    partnership between Business Banking (Commercial), Credit and the Regional
    Managers – Enterprise Direct to stimulate business growth without
    compromising risk and the quality of lending. Assets as per budget.
    Portfolio management as per budget.
  • Oversee Portfolio Management of +/- 23,000
Legislative Compliance
  • Ensure adherence to compliance and risk
    management processes across regional hubs to reduce fraud.
  • Ensure that the regional teams complete
    disclosure to the customers in terms of accreditation, service fees, and
Operational Administration
  • Develop and deliver operational plans
    aligned with Enterprise Banking strategy and campaigns to enable delivery
    against      set business targets.
  • Oversee all Enterprise Direct processes
    and procedures to ensure that they are compliant with quality standards.
  • Manage collaborative relationships with
    internal stakeholders (e.g. co-locating capabilities)      and ensure adherence to SLAs
  • Work closely with the regional Credit team
    to ensure that applications are processed within agreed turnaround times
  • Establish and monitor operating
    expenditure budget control measures for Enterprise Direct, ensuring that
    revenue and expenditure is accounted for in a systematic manner  
People Management
  • Leverage and optimise resources across
    regions or zones, business and operational risk, and market potential, to
    maximize Enterprise Direct business growth; achieve sales and service
  • Resource planning in order to accommodate
    peaks, troughs, leave and system failures across the different regions.
People Management & development.
  • Clarify team roles, ensuring that clear
    new business sales targets are set and that resources are profiled and
    recruited accordingly.
  • Implement a performance enhancement
  • Ensure a proper understanding of
    objectives to be met through effective communication
  • Drive a culture of empowerment    
  • Attract, retain and develop talent within
    the unit
  • Ensure that there is adequate forward
    planning in terms of succession within the respective roles    
  • Continuously monitor the skills level
    within the unit and ensure that adequate systems are utilised to enhance
    these where the fall shy of required norms;
Customer Service Management:
  • Ensure that the Customer Service
    principles set for Enterprise Direct banking are maintained by the team.
  • Provide guidance to the ED team and
    support them to grow & Manage Portfolios though cross selling,
    managing the relationships, handling and resolving queries or complaints
    and maintaining a high standard of Service delivery for effective customer
    retention & portfolio profitability.
  • Ensure that customer complaints are
    monitored, trends and root causes identified and addressed at source to
    prevent recurrence.
  • Ensure that customer needs are anticipated
    and met through provision of appropriate products and services through the
    Enterprise Direct team.
  • Ensure that opportunities to migrate
    customers to more appropriate, cost- effective channels are identified and
  • Ensure efficient, customer- focused
    Telephone etiquette & behaviour.
  • On boarding experience monitoring on a
    monthly basis.

Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Stanbic Bank Manager, Enterprise Direct job placement should preferably hold a Bachelor’s
    degree in a relevant field. Commerce, Business Administration
  • Post-graduate studies e.g. MBA, AEP is an
  • At least three to four years of sales
  • At least three to four years of
    relationship management or people 
  • Proven successful sales track record in
    the financial services industry. 
  • Advanced product knowledge including
    specialized products and financial structures.
  • Advanced experience  and knowledge in Credit and Compliance
  • Negotiating skills and conflict handling.
  • Significant people management experience –
    leading teams and motivating people.
  • Financial Accounting
  • Financial Acumen
  • Financial management
  • Finacial Analysis
  • Planning
  • Managerial Budgeting
How to Apply:
All candidates who wish to join
the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline: 25th January 2018
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