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Fresher Officer Mobile and Internet Banking Job Opportunities - Stanbic Bank

Organisation: Stanbic Bank
Duty Station:  Kampala, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Officer Mobile and Internet Banking will be responsible for supporting and executing the digital channel initiatives. Digital Channels include Personal Internet Banking, New Business Online, Mobile phone Banking, Mobile Money, POS, Billers, and Prepaid cards. .

Key Duties and Responsibilities:
Monitor plans/initiatives and budgets for the E-channels Usage and retention section in line with the business objectives.
  • Support activities to enhance usage of existing digital channels and monitor key milestones to measure progress.
  • Support initiatives and campaigns in line with the digital channel strategy
  • Continuously monitor all drivers for the e-channels revenue
  • Monitor and update the marketing score card, which analyses all the drivers to revenue of the digital products.
Monitor and track the revenue bucket performance in line with agreed KPIs           
  • Track and monitor the financial impact of new and existing E-channel products and the    financial performance, including revenue growth
  • Monitor usage pattern of customers using intelligence tools like MIS reports
  • Support and execute projects to minimise attrition and enhance loyalty
  • Monitor and track churn and analyse trends
  • Support and implement customer engagement programs to increase retention of customers
  • Liaise with various stakeholders to ensure communication to customers on new products    and services.
  Stakeholder Management
  • Track and manage vendor payments
  • Attend service   meetings with vendors
  • Support the sales team on charge back presentments to minimise revenue leakages
  • Coordinate unit performance reports for monthly reporting
  • Monitor and follow-up on queries assigned to Digital channels through the CCC and IT   tracker
  • Report non-compliance and any process deviations   from the vendor SLAs
  • Interacting with   internal and external bodies such as Risk management, Internal Audit, Legal   Services regulations and other industry bodies to ensure compliance of all   channels

Qualifications, Skills and Experience: 
  • The ideal candidate for the Stanbic Bank Officer Mobile and Internet Banking job placement should preferably hold a University degree in commerce, ICT, business computing or related field from a recognised university
  • Project Administration Skills: The ability to compile documents,   schedule meetings, update project plans, coordinate feedback and organise   project related records.
  • Quality Control: The ability to implement operational techniques and    activities that are used to fulfil requirements for quality including;    improvement, control, management or assurance of quality.
  • Know-Your-Customer: Knowledge and practical application of the requirements for KYC Compliance including the   determination of beneficial ownership in complex client corporate structures.
  • Risk Awareness: General awareness of risk management practices in a financial services organisation
  • Product Knowledge: Knowledge and understanding of the features, benefits and    pricing of the products and services on offer to business banking customers.
  • Continuous Process Improvement: The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis.

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Deadline: 31st January 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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