Fresher Customer Service Jobs – Savings Officers – EFC Uganda Limited (MDI)

Job Title:       Savings Officer
Organization: EFC Uganda Limited (MDI)
Duty Station: Kampala, Uganda
Reports to: Branch Manager/
Savings and Other Financial Services Manager.
About US:
EFC Uganda Limited (MDI) is a leading deposit taking Microfinance
Company supervised by the Bank of Uganda and it provides financial services to
micro and small size enterprises (MSEs). Its major purpose is to provide
increased access to specialized financial services for entrepreneurs while
contributing to wealth creation, improvement of living conditions and
development of the Ugandan private sector.
Job Summary: The Savings
Officer will develop and maintain EFC’ s customer savings portfolio through
professional customer management and proper business relations with existing
and potential customers to promote EFC’s various products and services while
meeting both client & employer expectations.
Key Duties and Responsibilities:
  • Identify,
    attract and retain savings customers;
  • Keep
    track of market competitor savings rates to ensure that EFC’s offerings
    are always the best, in comparison.
  • Devise,
    and keep a regular updated potential customer field visitation
    roster in order to assess savings activities and performance;
  • Actively
    participate in various marketing, Brand representation and research
    activities to support the growth of the savings portfolio.
  • Tasked with the identification of potential customers for cross selling
  • Being
    attentive to the needs and expectations of customers and opportunities so
    as to improve services offerings thus ensuring that customer stated
    expectations are fulfilled and that responsible internal resources are
    performing the required follow-ups;
  • Performing
    various support function follow-up activities to enhance the savings products;
  • Maintaining
    and continually registering improved results by adhering to standards and
    guidelines as well as recommending ways of improving services offerings;
  • Submitting
    monthly savings statistics and reports as required and stated;
  • Submitting
    quarterly summary reports on overall savings portfolio performance;
  • Performing
    any other job related duties and responsibilities as assigned by the
    Reporting Officer.

Qualifications, Skills and
  • The ideal candidate must hold a Bachelor’s Degree in business related
    studies or Marketing & Public Relations;
  • At
    least two years’ relevant financial institution experience required;
  • Self-Starter;
  • Good
    communication skills and the ability to build rapport with customers;
  • Excellent
    sales and marketing skills;
  • Ability
    to multi-task and be adaptable.
  • The Savings Officer role requires good
    practical knowledge of handling new and existing deposit business in the
    financial services sector and the foresight to see how the intricate
    day-to-day business activities are inter- linked with other operational
    activities in support of the achievement of the vision and mission of EFC.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
a letter of interest explaining their motivation for the position applied for
together with their Curriculum Vitae, three professional references and copies
of academic certificates/diplomas. The complete applications must be sent via
E-mail only to:
NB: The job title should be included in the
subject of each application.
Deadline: 27th January 2018
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