Job Title: Call Center Credit Collections Officer (Entry Level Jobs)…
Citi Bank Careers – Senior Country Operations Officer
Organisation: Citi Bank
Duty Station: Kampala,
Uganda
Uganda
About US:
Citigroup is today’s pre-eminent financial services company and was
built to create a highly diversified financial services company that could act
as one to deliver solutions to clients throughout the world. With the most
diverse array of products and the greatest distribution capacity of any
financial firm in the world, our employees manage 200 million customer accounts
across six continents in more than 100 countries. Citi works tirelessly to
provide consumers, corporations, governments and institutions with a broad
range of financial services and products. We strive to create the best outcomes
for our clients and customers with financial ingenuity that leads to solutions
that are simple, creative and responsible.
built to create a highly diversified financial services company that could act
as one to deliver solutions to clients throughout the world. With the most
diverse array of products and the greatest distribution capacity of any
financial firm in the world, our employees manage 200 million customer accounts
across six continents in more than 100 countries. Citi works tirelessly to
provide consumers, corporations, governments and institutions with a broad
range of financial services and products. We strive to create the best outcomes
for our clients and customers with financial ingenuity that leads to solutions
that are simple, creative and responsible.
Key Duties and Responsibilities:
·
Tasked with developing, discussing, implementing
and monitoring the Uganda Operations and Technology strategy
Tasked with developing, discussing, implementing
and monitoring the Uganda Operations and Technology strategy
·
Establishing and maintaining best-practice O and
T functions; Lead and coordinate all O and T functions in Uganda including a
strong oversight of outsourced / offshored processes, with a continuous focus
on improved efficiency and quality.
Establishing and maintaining best-practice O and
T functions; Lead and coordinate all O and T functions in Uganda including a
strong oversight of outsourced / offshored processes, with a continuous focus
on improved efficiency and quality.
·
Actively engaging with businesses and functions
to provide strategic direction from an O and T perspective; prioritizing
technology support for the franchises and maintaining a strong focus on the
delivery of high-quality customer services
Actively engaging with businesses and functions
to provide strategic direction from an O and T perspective; prioritizing
technology support for the franchises and maintaining a strong focus on the
delivery of high-quality customer services
·
Ensuring an effective and metric based resource
management and monitoring established and it’s appropriately aligned with the
requirements of the businesses, franchise and TTS Ops functions.
Ensuring an effective and metric based resource
management and monitoring established and it’s appropriately aligned with the
requirements of the businesses, franchise and TTS Ops functions.
·
Encouraging, guiding and leading the efforts of
teams in the country in exploring and developing key themes within overall O
and T as well as TTS Ops functions
Encouraging, guiding and leading the efforts of
teams in the country in exploring and developing key themes within overall O
and T as well as TTS Ops functions
·
Maintaining a strong control and compliance
culture and environment throughout the O and T organization of the country
Maintaining a strong control and compliance
culture and environment throughout the O and T organization of the country
·
Maintaining permanent controls readiness and
obtaining satisfactory audit ratings across all auditable O and T entities, and
contributing to successful audits for businesses and functions that rely on O
and T as an enabler.
Maintaining permanent controls readiness and
obtaining satisfactory audit ratings across all auditable O and T entities, and
contributing to successful audits for businesses and functions that rely on O
and T as an enabler.
·
Minimizing operating losses through proactive
issue identification and mitigation.
Minimizing operating losses through proactive
issue identification and mitigation.
·
Supporting country financial and resource goals
and actively delivering on O and T expenses and Full Time Employees.
Supporting country financial and resource goals
and actively delivering on O and T expenses and Full Time Employees.
·
Developing a senior team of direct staff that is
best-in-class in their respective key roles; and managing a diverse pool of O
and T human resources.
Developing a senior team of direct staff that is
best-in-class in their respective key roles; and managing a diverse pool of O
and T human resources.
·
Representing O and T in relevant country
committees, such as the CCC, BRCC, ALCO, Third Party Management Committee, etc.
Participate in Legal Vehicle Governance process and proactively escalate any
potential franchise issues to relevant country, cluster and regional
management.
Representing O and T in relevant country
committees, such as the CCC, BRCC, ALCO, Third Party Management Committee, etc.
Participate in Legal Vehicle Governance process and proactively escalate any
potential franchise issues to relevant country, cluster and regional
management.
·
Work closely with Regional and Cluster seniors
to ensure alignment of local strategy with regional strategy for both
businesses and functions.
Work closely with Regional and Cluster seniors
to ensure alignment of local strategy with regional strategy for both
businesses and functions.
·
Take responsibility for local Regulatory
reporting and the Regulatory control matrix (RCM) including; identifying and
implementing all changes to laws/new regulatory requirements related to
business area.
Take responsibility for local Regulatory
reporting and the Regulatory control matrix (RCM) including; identifying and
implementing all changes to laws/new regulatory requirements related to
business area.
·
Oversight of MCA process related to O and T
entities, conduct regular reviews of effectiveness of Process – Risk – Control
structures defined in MCA.
Oversight of MCA process related to O and T
entities, conduct regular reviews of effectiveness of Process – Risk – Control
structures defined in MCA.
Qualifications, Skills and
Experience:
Experience:
·
The applicant for the Citi Bank Senior Country
Operations Officer/Treasury Trade Solutions Client Operations Head job
placement should preferably hold a University Honours Degree
The applicant for the Citi Bank Senior Country
Operations Officer/Treasury Trade Solutions Client Operations Head job
placement should preferably hold a University Honours Degree
·
In-depth knowledge of cash operations, trade
operations, branch operations, cash and tellers functions, FX/MM and loan
products
In-depth knowledge of cash operations, trade
operations, branch operations, cash and tellers functions, FX/MM and loan
products
·
Internal and External Client Interfacing Working
experience and a good understanding of banking operations and banking products.
Internal and External Client Interfacing Working
experience and a good understanding of banking operations and banking products.
·
Excellent working knowledge of internal
compliance requirements and MCA processes
Excellent working knowledge of internal
compliance requirements and MCA processes
·
Extensive knowledge of the continuity of
business processes
Extensive knowledge of the continuity of
business processes
·
Very good knowledge of Flex cube and other core
Citi systems
Very good knowledge of Flex cube and other core
Citi systems
·
Excellent Leadership and People Management
Skills
Excellent Leadership and People Management
Skills
·
Excellent interpersonal and communication skills
Excellent interpersonal and communication skills
·
Strong influencing and negotiation skills
Strong influencing and negotiation skills
·
Coaching and mentoring skills
Coaching and mentoring skills
·
Strong Analytical and problem solving skills
Strong Analytical and problem solving skills
·
Strong risk and control awareness and knowledge
of control practices
Strong risk and control awareness and knowledge
of control practices
How to Apply:
All applicants who to join Citi Group in the aforementioned capacity
are encouraged to apply online at the web link below.
are encouraged to apply online at the web link below.
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