ICT Infrastructure Manager Career Jobs – Duma Works

Job Title:              ICT Infrastructure Manager  
Organisation: Duma Works
Duty Station: Kampala,
About US:
Duma Works is changing the way people think about hiring.  They are efficiently connecting employers and
potential hires through our mobile platform, we make finding that perfect
person a fun experience, allowing businesses to grow and job seekers to access
new opportunities. Duma Works is a recruiting platform that fuses traditional
human-centered recruiting and an interactive digital process to simplify how
growing businesses hire top talent on the African continent. Since 2012,
hundreds of employers all over East Africa have used DUMA Works to save time
and money when identifying qualified job candidates. They are recruiting for a
valuable client, a reputable solar energy for profit company in Uganda.
Job Summary: The ICT
Infrastructure Manager is responsible and accountable for the smooth running of
the company’s computer systems in Uganda within the limits of requirements,
specifications, costs and timelines. You will supervise the implementation and
maintenance of the company’s computing needs. The ICT Infrastructure Manager
reports to the Operations Manager and will work collaboratively with other desk
managers. The ICT manager is responsible for the administration and
implementation of the Management Information System while auditing and
development is done by the ICT development team. He/She will provide leadership
to ICT operations and infrastructure ensuring that an appropriate technical support
framework is in place, including the management and delivery of service support
and service delivery. He/She will work closely with other departments to
identify, recommend, implement, and support cost-effective technology
solutions. As well as these responsibilities, the ICT manager will define and
implement ICT policies, procedures, and best practices.
Key Duties and Responsibilities:
Planning – Plan, direct, coordinate, and review
the work plan for ICT staff; assign work activities, projects, and programs;
review and evaluate work products, methods, and procedures; meet with staff to
identify and resolve problems.
ICT Infrastructure – Manage and provide the
deployment, monitoring, maintenance and support of all ICT systems, PC’s,
operating systems, hardware, software, and telecommunication systems
Problem Solving – Respond to the needs and
questions of computer users concerning their access to resources on the
network, stand-alone personal computers, or attached devices; assist in
problems relating to various software programs as necessary.
Communication – Serve as the liaison for ICT
with other departments, and gives timely updates by keeping the institution
informed of any challenges experienced with the systems.
Quality service: ICT & company’s SLAs must
be warranty.
Training: Laising with training desk to organise
and execute ICT trainings. Should oversee the training and impact of the first
line response team in the branches and HQ.

Qualifications, Skills and
The applicant must hold a Bachelor’s degree in
Computer Science, IT or Similar field.
Three or more years of proven work experience
with applications packages like Linux Scripting, Odoo, Zabbix, OTRS, WPS
Proven track record in managing teams and
working in complex environments with various stakeholders.
Experience in monitoring large systems in
distributed environment.
Excellent Organisational Skills
Strong Leadership and decision making skills.
Great IT skills combined with a good head for
Ability to explain complex systems in simple
Problem solving, communication/listening skills.
Proactive and takes rational actions; challenge
Result oriented, capable to adapt to a dynamic
How to Apply:
All suitably qualified and interested candidates should send a cover
letter and detailed CVs via E-mail to: 
apply@jobs.dumaworks.com with the subject line as “3130”, Your Full name
&  Phone number e.g. 3130 Okedi
Jonathan, +2567xxxxxxxx. If you don’t follow these instructions, your
application will not go through.
N.B: You will receive a confirmation email and an alert to take a basic
screening test over SMS or online. The email with the test may not arrive
immediately. Please be patient. The email/SMS test will typically be 5-8
questions to help us understand your background. Regular SMS rates apply to the
test. If you have any issues with the process, please reach out to
Deadline: 23rd November

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