Job Title: Operations Manager-ISP
Organization: Sombha
Solutions Store
Solutions Store
Duty Station: Kampala,
Uganda
Uganda
Reports to: Managing
Director
Director
About US:
Sombha Solution Store is a Ugandan-owned technology and communications
services provider founded in 2014 and is licensed by Uganda Communications
Commission to provider voice and data services in Uganda.
services provider founded in 2014 and is licensed by Uganda Communications
Commission to provider voice and data services in Uganda.
Job Summary: The Operations
Manager-ISP is responsible for managing and maintaining the day to day
operations of the ISP part of the business supporting, implementing and playing
an advisory role in expanding Sombha network infrastructure. The manager will
strategically manage the respective vendors and third parties on a day to day
basis ensuring delivery runs smoothly in accordance with specified times. The operations Manager-ISP will engage with
external clients, third parties, vendors and more internal clients i.e.
business areas, products development testing, projects, office support teams,
security, risk and architecture operations.
Manager-ISP is responsible for managing and maintaining the day to day
operations of the ISP part of the business supporting, implementing and playing
an advisory role in expanding Sombha network infrastructure. The manager will
strategically manage the respective vendors and third parties on a day to day
basis ensuring delivery runs smoothly in accordance with specified times. The operations Manager-ISP will engage with
external clients, third parties, vendors and more internal clients i.e.
business areas, products development testing, projects, office support teams,
security, risk and architecture operations.
Key Duties and Responsibilities:
Solution Development and Delivery:
- Provide technical direction for the
development, design, and systems integration for client engagement from
definition phase through implementation. - Apply significant knowledge of industry
trends and developments to improve service to our clients. - Review work of development team.
- Recognize system deficiencies and
implements effective solutions.
Technical Effort Management:
- Create and execute development plans and
revises as appropriate to meet changing needs and requirements. - Own the development lifecycle and is
responsible for managing technical risks - throughout the project.
- Performs code reviews and mentors junior
developers. - Manages technical resources within budget
and project schedule. - Consistently delivers high-quality
services to our clients.
Internal Operations:
- Suggests areas for improvement in internal
processes along with possible solutions. - Leads internal teams/task forces.
- Reviews the status reports of team members
and addresses issues as appropriate. - Complies with and helps to enforce
standard policies and procedures.
Qualifications, Skills and
Experience:
Experience:
- The applicant must hold a bachelor’s degree
in IT/ BCS Honor, Bsc-Electrical Engineering - Professional qualifications i.e. CCNA,
CCNP, CCIE - At least four to five years of
professional experience in IT field with ISP companies. - Telecom background with depth
understanding of Voice and Data. - Excellent verbal and written communication
skills - Good customer relation skills.
- Extremely customer service oriented.
- Ability to work independently and
resourceful with god imitative and discipline.
Key Skills:
Leadership:
- Challenges others to develop as leaders
while serving as a role model. - Manages the development of team by
ensuring that project tasks are in line with each Innovator’s career
interests when possible. - Inspires coworkers to attain goals and
pursue excellence. - Identifies opportunities for improvement
and makes constructive suggestions for change - Manages the process of innovative change
effectively. - Remains on the forefront of emerging
industry practices.
Teamwork:
- Facilitates effective team interaction.
- Acknowledges and appreciates each team
member’s contributions. - Effectively utilizes each team member to
his/her fullest potential. - Keeps track of lessons learned and shares
those lessons with team members.
Client Management:
- Manages client interaction and
expectations regarding development efforts. - Develops lasting relationships with client
personnel that foster client ties. - Communicates effectively with clients to
identify needs and evaluate alternative technical solutions. - Continually seeks opportunities to
increase customer satisfaction and deepen client relationships. - Builds a knowledge base of each client’s
business, systems and objectives.
Innovator Development:
- Conducts effective performance evaluations
and mentors developers and senior developers through formal and informal
channels. - Seeks and participates in personal
development opportunities above and beyond training required by us. - Trains other innovators and clients
through both formal and informal training programs. - Encourages more junior Innovators to take
responsibility for their development within the company. - Challenges fellow innovators to progress
toward their professional development goals.
How to Apply:
All interested candidates can send in their Applications with detailed updated
CVs to: [email protected]
CVs to: [email protected]
Deadline: 10th October 2017 by 5:00pm
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