The Ugandan Jobline

• The ICT Officer will deploy, configure,
  and maintain ICT systems and databases, including networks, servers, and
  telecommunications. Troubleshoot and address issues to ensure optimal
  performance.
• Configure and maintain applications and
  user devices. Provide timely and quality service delivery, technical
  support, and advice to user requests to ensure proper user access to agency
  business data and information.
• The jobholder will also maintain inventory
  of ICT equipment, hardware, and software and ensure adequate supply and
  functionality, in collaboration with relevant staff,. Provide input to
  budget for ICT related expenses.
• Coordinate relationships with suppliers to
  facilitate delivery of ICT-related services that meet CRS business
  requirements and needs.
• Support capacity building initiatives,
  remotely or on-site, to staff and partners to ensure efficient and
  consistent adoption and use of ICT applications.
• Prepare and submit statistical reports on
  ICT-related data and metrics. As needed, implement measures to ensure
  required standards are met.
• Ensure deployment of ICT solutions
  integrated within CRS projects and provide ongoing technical support as
  needed
• Ensure ICT equipment purchases are in
  accordance with CP needs and Agency standards
• Mentor and train local Partners staff on
  use the ICT4D solutions rolled out
• Perform any other duties as assigned by
  the supervisor and within scope of general responsibilities, key risks,
  current project status, and planned initiatives

• The ideal candidate for the Catholic
  Relief Services (CRS) Information, Communications and Technology (ICT)
  Officer job opportunity should hold a Bachelor’s degree in IT-related
  field (Computer Science, Computer Networking, Programming, and Information
  Systems) required. Significant work experience in a directly related field
  combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft
  Certified Solutions Associate or equivalent, Cisco Certified Network
  Associate or equivalent, Microsoft SharePoint Foundations or equivalent
  and ITIL Foundation Certified.
• At least three years of experience in a
  position with similar responsibilities.
• Previous experience in introduction,
  design, implementation, and adoption of relevant technology and data
  management tools.
• Demonstrated capacity in management of
  network/server software and hardware devices and platforms.
• Grasp of complex network, security,
  mobile, desktop, server, telephony, backup, application and database
  technologies.
• Previous exposure and experience with ITSM
  and systems management tools preferred.
• Good relationship management skills.
  Ability to relate to people at all levels internally and externally with a
  strong client-service focus.
• Excellent communication skills with the
  ability to communicate technical ideas and concerns in a non-technical
  manner.
• Strategic, analytical, systems thinking,
  and problem-solving skills, with capacity to see the big picture, make
  sound decisions, and offer non-standard solutions.
• Ability to maintain confidential
  information.
• Highly proactive, resourceful,
  solutions-oriented and results-oriented.
• Basic understanding of business analysis
  concepts and best practice.
• Previous experience in building ICT
  capacity with professional staff.
• Agency-wide Competencies (for all CRS
  Staff): Serves with Integrity, Models Stewardship, Cultivates
  Constructive Relationships, Promotes Learning, Trusting Relationships,
  Professional Growth, Partnership, Accountability

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