Information, Communications and Technology (ICT) Officer Non-profit Careers – Catholic Relief Services (CRS)

Organization: Catholic
Relief Services (CRS)
Duty Station: Uganda
Reports to: Head of Office
About US:
Catholic Relief Services (CRS) is an international non-profit
organization which implements the commitment of the Bishops of the United
States to assist the poor and vulnerable overseas. Our Catholic identity is at
the heart of our mission and operations. We welcome as a part of our staff and
as partners people of all faiths and secular traditions who share our values
and our commitment to serving those in need.

Job Summary: The Information,
Communications and Technology (ICT) Officer will coordinate and deliver various
ICT and ICT4D (ICT) related services in accordance with established agency ICT
policies, procedures, and service standards to support high-quality programs
serving the poor and vulnerable. The jobholder will provide responsive,
professional service and technical support to CRS staff and partners to ensure
efficient operation and use of CRS information sharing, communication, and
collaboration technologies.
Key Duties and
  • The ICT Officer will deploy, configure,
    and maintain ICT systems and databases, including networks, servers, and
    telecommunications. Troubleshoot and address issues to ensure optimal
  • Configure and maintain applications and
    user devices. Provide timely and quality service delivery, technical
    support, and advice to user requests to ensure proper user access to agency
    business data and information.
  • The jobholder will also maintain inventory
    of ICT equipment, hardware, and software and ensure adequate supply and
    functionality, in collaboration with relevant staff,. Provide input to
    budget for ICT related expenses.
  • Coordinate relationships with suppliers to
    facilitate delivery of ICT-related services that meet CRS business
    requirements and needs.
  • Support capacity building initiatives,
    remotely or on-site, to staff and partners to ensure efficient and
    consistent adoption and use of ICT applications.
  • Prepare and submit statistical reports on
    ICT-related data and metrics. As needed, implement measures to ensure
    required standards are met.
  • Ensure deployment of ICT solutions
    integrated within CRS projects and provide ongoing technical support as
  • Ensure ICT equipment purchases are in
    accordance with CP needs and Agency standards
  • Mentor and train local Partners staff on
    use the ICT4D solutions rolled out
  • Perform any other duties as assigned by
    the supervisor and within scope of general responsibilities, key risks,
    current project status, and planned initiatives

Qualifications, Skills and
  • The ideal candidate for the Catholic
    Relief Services (CRS) Information, Communications and Technology (ICT)
    Officer job opportunity should hold a Bachelor’s degree in IT-related
    field (Computer Science, Computer Networking, Programming, and Information
    Systems) required. Significant work experience in a directly related field
    combined with appropriate training/certificates may substitute for degree.
  • Desired certifications include Microsoft
    Certified Solutions Associate or equivalent, Cisco Certified Network
    Associate or equivalent, Microsoft SharePoint Foundations or equivalent
    and ITIL Foundation Certified.
  • At least three years of experience in a
    position with similar responsibilities.
  • Previous experience in introduction,
    design, implementation, and adoption of relevant technology and data
    management tools.
  • Demonstrated capacity in management of
    network/server software and hardware devices and platforms.
  • Grasp of complex network, security,
    mobile, desktop, server, telephony, backup, application and database
  • Previous exposure and experience with ITSM
    and systems management tools preferred.
  • Good relationship management skills.
    Ability to relate to people at all levels internally and externally with a
    strong client-service focus.
  • Excellent communication skills with the
    ability to communicate technical ideas and concerns in a non-technical
  • Strategic, analytical, systems thinking,
    and problem-solving skills, with capacity to see the big picture, make
    sound decisions, and offer non-standard solutions.
  • Ability to maintain confidential
  • Highly proactive, resourceful,
    solutions-oriented and results-oriented.
  • Basic understanding of business analysis
    concepts and best practice.
  • Previous experience in building ICT
    capacity with professional staff.
  • Agency-wide Competencies (for all CRS
    Serves with Integrity, Models Stewardship, Cultivates
    Constructive Relationships, Promotes Learning, Trusting Relationships,
    Professional Growth, Partnership, Accountability
How to Apply:
All suitably qualified and interested Ugandan candidates are encouraged
to send their cover letters, CVs and three work references (names and contact
information only) to
Deadline: 11th
October 2017 by 5:00PM
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