Head, Human Resource Employment Opportunity – UGAFODE Microfinance Limited (MDI)

Job Title:       Head, Human Resource
Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Kampala,
About US:
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and
guidelines and was founded in 1994 to provide quality microfinance services.
Job Summary: The Head, Human
Resource heads the Human Resource Department and is responsible for the
oversight of all human resources systems and procedures including recruitment
and selection, training and development, performance management (evaluations),
conflict resolution and compensation/rewards management and ensuring compliance
with governing regulations. In coordination with the management team, in the
service of ensuring that the organization meets its goals, develop and
implement strategies and systems to ensure that the right human resource are in
place at the right time and are working to maximum effectiveness and
appropriate human resource instruments and strategies. The HHR participates
actively in management meetings.
Key Duties and
Design and implementation of Human Resource Systems, Policies and
  • Formulate
    HR policies, systems and procedures including regular reviews and updates
    of the personnel manual.
  • On
    ongoing basis, oversee all HR systems, Policies and procedures to ensure
    alignment with organizational objectives, and with other systems, policies
    and procedures as well as to ensure compliance by all staff members
  • Communicate
    human resource policies and procedures to all staff and guide/facilitate
    the implementation of new/revised systems through continuous
    interactions with line managers and other staff members.
  • Work
    in liaison with the senior management team, establish and oversee
    processes that prevent internal conflicts among staff members and
    departments and that facilitate resolution of conflicts when they
  • Make
    ongoing recommendations to the senior management team for strengthening
    organizational learning, knowledge management and change management in
    support of strategic objectives.
  • Review
    and advise senior management on annual staffing plans as part of
    annual operating planning process to ensure alignment with outreach
    performance goals, branch expansion plans, institutional development/
    transformation requirements and other needs.
  • Manage
    the company-wide recruitment and hiring processes, including both
    internal and external recruitment processes, in accordance with
    established policies, and ensure that recruitment processes are completed
    in a timely manner.
  • Design
    and oversee the UGAFODE Microfinance Limited (MDI) internship
    program to develop new talent.
Performance Management:
  • Implement
    and manage the performance evaluation system to ensure that all employees
    receive a timely evaluation according to UGAFODE Microfinance Limited
    (MDI) policy.
  • UGAFODE Microfinance Limited (MDI):
  • Track
    when performance evaluations are due, notify managers and provide them
    with the necessary documents to complete the evaluation. Review completed
    evaluations to ensure that policy was followed and that all documentation
    is complete. Route all evaluations to the CEO for review
  • Guide
    line managers on best practices in application of the performance
    management system, particularly the aspect of employee appraisal and
    performance feedback.
  • Using
    the performance appraisal outcomes, collaborate with managers to
    identify employee training and career development opportunities and
    coaching / mentoring needs.
  • Review
    the outputs of the employee appraisal process, identify key issues and
    trends and prepare consolidated reports for senior management
Compensation Administration:
  • Maintain
    and update on an ongoing basis the company salary matrix in consultation
    with company management team.
  • Research
    and ensure that salaries are competitive for all positions.
  • Oversee
    employee benefits administration, ensuring that providers deliver quality
    services to employees.
  • Work
    closely with senior management in designing and implementing competitive
    incentive programs for key positions
Records Management:
  • Ensure
    proper maintenance and updating of all company personnel files at
    all offices.
  • Ensure
    complete confidentiality of employee files
  • Manage
    and maintain the personnel database system (HRIS) including the input of
    changes in position or salary and training.
  • Provide
    reports to management as needed

Employee Relations:
  • Ensure
    accurate and timely institutional responses to all employment related
    enquiries, including employment applications, reference checks, and
    confirmations of employment, or others, in accordance with local
    legislation and established policies and procedures.
  • Offer
    timely support as needed to resolve issues related with employee
    disciplinary issues, employee termination, or other HR-related issues.
  • Design
    and implement appropriate employee recognition (E. g. Tenure related)
Training & Development:
  • Ensure
    proper training of managers & staff on all human resource policies and
  • Ensure
    proper orientation training is provided to all new staff members to
    maximize efficient integration
  • Work
    in close collaboration with senior management, based on training
    needs assessments, create and execute annual training plans to support the
    needs of the institution.
  • Identify
    training providers, including both internal and external sources.
  • Ensure
    training plans and training delivery meet company standards.
  • Hire,
    train and manage all Human Resources Department staff.
Qualifications, Skills and
  • The applicants for the UGAFODE
    Microfinance Limited (MDI) Head, Human Resource career opportunity must
    hold Masters’ degree in related
    field, University degree in Human Resources, General Business, Management,
    Economics, or Personnel Management
  • A
    minimum of five years of progressive employment experience in a human
    resources management role, preferably with a large international company
    or organization in the financial sector
  • Extensive
    knowledge of local labor laws and employment practices, ability to
    develop systems and policies, excellent quantitative and analytical skills
    and strong organizational skills
How to Apply:
All suitably qualified candidates who wish to join UGAFODE Microfinance
Limited (MDI) in the aforementioned capacity should send their cover letters
together with up-to-date CVs only to: recruitment@ugafode.co.ug (Please
indicate the position you are applying for in the subject line). Address them
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Deadline: 12th September
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