Several Customer Service Jobs – Client Relationship Supervisors at Centenary Bank

Organization: Centenary Bank
Duty Station: Kampala,
Uganda
Reports to: Branch Manager
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda
serving over 1,300,000 clients (a quarter of the banking population) in 58
branches spread countrywide. We are one of Uganda’s top three financial
organisations, employing more than 1,900 people. Joining Centenary Bank is an
opportunity to use your skills and experience in tackling real world problems.
Job Summary: The Client
Relationship Supervisor will support the Centenary Bank Branch by developing
and maintaining a proactive customer advisor relationship management that
includes effective consultative selling and structuring of solutions for clientele
that shall include but not limited to Assigned client portfolio in line with
the set targets, service standards and strategic objectives of the Bank.
Key Duties and
Responsibilities:  
  • Drive and monitor the growth of the
    deposit and credit books of the assigned portfolio in forex and local
    currency, initiate/identify product development solutions for the sector
    and generate monthly sales performance reports in line with the set
    targets
    .
  • Implement approved value proposition for
    the assigned portfolio in line with business needs.
  • Undertake annual business reviews of the
    business, account plans and recommend integrated financial solutions based
    on customer lifetime cycle value line with the set targets.
  • Support generation of end to end network
    value chain opportunities for all business segments in line with banking
    practice and identified customer needs.
  • Actively cross sell and effectively
    generate more business from the existing customer to increase Non-Funded
    income.
Client Relationship Management:
  • Plan and implement customer relationship
    management, ensure timely follow up any issues affecting the relationship,
    recommend, procedural, process, and policy changes required to meet
    customer expectation/needs and generate periodic status reports.
  • Maintain an updated database for potential
    customers; give direction to branches on the potential pipelines and
    conduct periodic visits or meetings to achieve understanding of their
    business needs intended to build a loyal customer base, in coordination
    with the branches
  • Ensure that all customers in the assigned
    portfolio enjoy their respective value propositions as stipulated and
    approved by the bank.
  • Attend customer events, meetings or
    engagements and arrange customer loyalty meetings/ campaigns.
  • Annually develop and review strategic plan
    and activities for the signed portfolio.



Qualifications, Skills and
Experience:
  • The ideal candidate for the Centenary Bank
    Client Relationship Supervisor job placement should hold an Honors’ degree
    in Business Administration, Economics, Commerce, Statistics or any other
    related discipline.
  • Possession of a postgraduate qualification
    in Business management, Marketing, Economics, and any related disciplines
    is an added advantage.
  • A minimum of five years’ experience in a
    large corporate banking environment working directly with clients e.g.
    credit / banking / marketing / client relationship management with two
    years at Supervisory level.
  • Extensive knowledge of the market,
    industry and global events with good business networks
  • Good marketing and negotiation skills
  • Excellent presentation and communication
    skills
  • Good report writing and computer skills
  • Excellent interpersonal and Influencing
    skills.
  • Research and analytical skills.
  • Leadership and team building skills
  • Good people management skills
  • Ability to strategically think for the
    business
  • Handle multiple tasks simultaneously,
    timely and ability deliver under pressure.
  • Resolve customer service delivery issues
    timely and professionally
  • Telemarketing and Phone etiquette.
Note:  Pass degrees are not eligible
How to Apply:
All candidates who desire to join Centenary Bank should send their
applications by following the instructions below; downloading an application
form for employment, download
here
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager Human Resources, Centenary Bank, P.O. Box 1892 —
Kampala, Uganda.
Note: While we thank all
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
Deadline: 1st
September 2017

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