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Fresher Field Engineer Job Placement - Roke Telkom

Job Title:      Field Engineer
Organisation: Roke Telkom Ltd
Reports to: Technical Supervisor Field
Duty Station: Kampala, Uganda

About US:
Roke Telkom Ltd. is a licensed Public Service Provider and Public Infrastructure Provider, with the Uganda Communications Commission dealing in Voice over Internet Protocol (VOIP) call termination and Wholesale Data, trading as Roke Telkom.

Job Summary: The Field Engineer to build and maintain a stable and reliable quality network infrastructure for all ROKE clients by providing technical support, ensuring the efficient operation of the IB, VPN, Dark fiber and Leased lines services and take part in network expansion activities.

Key Duties and Responsibilities:  
  • Initiate improvements by proposing ideas to better the overall quality of ROKE Telkom's product offering in the form of hardware or software upgrades, equipment overhaul or other recommendations to ensure long term client satisfaction.
  • Proactively monitor system and network health and availability using established monitoring tools in order to ensure customer satisfaction by mitigating problems to avoid degraded service as much as possible.
  • Meet customer and business expectations on quality of work done at customer premises by getting acceptance forms duly signed by the customer or his representative, and have them filed for reference.
  • Review, monitor and forecast the holdings of inventory and spares including wireless radios, antennae, dishes, accessories and materials required for civil works by contractors to ensure that wireless installations are done efficiently and swiftly.
  • Assist the Technical Support Engineer to follow up with contractors/sub-contractors to ensure that work orders for fiber builds are carried out as per specification and within the stipulated project completion lead time.
  • Interacting with end customers and continuously relaying feedback on service experience or requests, channelling appropriately to department concerned, with the objective of ensuring customer satisfaction.
  • Providing training and skills/knowledge sharing with other engineers in order to create flexibility in the team in handling field activities to ensure high service availability and business continuity.
  • Participate in regular departmental planning and service review meetings to keep abreast of upcoming operational changes and objectives and to ensure efficiency and effectiveness.
  • Documenting all aspects pertaining to ROKE Telkom's wireless infrastructure including GPS locations of base stations, coverage area, backhaul and backup links, site contacts and any other information to ease troubleshooting and maintain maximum availability.
  • Actively use the ROKE Telkom's trouble ticket system to follow up on assigned incidents and issues and uses the system to provide timely updates detailing any corrective and preventive action as required to meet internal and customer SLA guarantees and expectations.
  • In charge of managing internal and external communications effectively using the most appropriate channels, ensuring they are timely, co-ordinated, coherent, and reflective of ROKE Telkom's vision and are customer focused.
  • Assimilate and apply knowledge on the integration (reviewing, inspecting and testing) of third party customer equipment into ROKE Telkom's product line including such as switches, routers and servers, and training customers on system usage.
  • Take part in planning, co-ordinating and executing scheduled or emergency maintenance activities on the fiber, wireless or transmission infrastructure and communicating to all stakeholders as per SLA in a timely and effective way to reduce on service impact.
  • Participate in the planning and execution of the extension of ROKE Telkom's fiber and wireless infrastructure including transmission and backhaul links to all points of presence in order to meet business goals for network expansion
  • Tasked with monitoring and updating the build ticket queue on daily basis with details about progress, changes in plan, non compliance and any other challenges causing delays to the provisioning team in order to keep all stakeholders informed and to manage customer expectations.
  • Collaborate with provisioning team to gather terms of reference for prospective customer builds and liaising with relevant sales and customer contacts to carry out detailed surveys that will facilitate generation of accurate quotes and expected lead times for swift service turn up
  • Closely follow up with contractors/sub-contractors on phone, email and carry out physical on-site inspections to ensure that work orders for fiber builds are carried out as per specification and within the stipulated project completion lead time.

Qualifications, Skills and Experience:
  • The ideal candidate for the Roke Telkom Field Engineer job placement must hold a University degree (BSc) in Computer Science or Telecommunications Engineering from a recognized university
  • Hold professional CCNP / CCIP Certification or equivalent from a recognised institution
  • At least two years of progressively responsible experience as a field support engineer in the telecoms sector
  • Previous exposure and experience with transmission technologies, microwave and fibre optic
  • Experience in advanced networking
  • Previous experience in enduser support
  • Computer literacy skills i.e. proficient with Project Excel, Visio and MS office
  • Excellent interpersonal and communication skills;
  • Project management / supervisor skills
  • Excellent problem solving and analytical thinking skills;
  • Keen attention to detail and multitasking ability;
  • Result- and team-oriented, honest and of high integrity; and
  • Ability to work with minimum supervision.

How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications including cover letter, resume and the details of three referees IN ONE DOCUMENT to hr@roketelkom.co.ug. You may also send your hardcopy applications addressed to:

Human Resource Officer,
Roke Telkom,
Block A UAP Building Nakawa,
P.O. Box 31386 Bugolobi. Uganda

Deadline: 15th August, 2017

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