Fresher Field Engineer Job Placement – Roke Telkom

Job Title:      Field Engineer
Organisation: Roke Telkom
Ltd
Reports to: Technical
Supervisor Field
Duty Station: Kampala,
Uganda
About US:
Roke Telkom Ltd. is a licensed Public Service Provider and Public
Infrastructure Provider, with the Uganda Communications Commission dealing in
Voice over Internet Protocol (VOIP) call termination and Wholesale Data,
trading as Roke Telkom.
Job Summary: The Field
Engineer to build and maintain a stable and reliable quality network
infrastructure for all ROKE clients by providing technical support, ensuring
the efficient operation of the IB, VPN, Dark fiber and Leased lines services
and take part in network expansion activities.
Key Duties and
Responsibilities:  
  • Initiate
    improvements by proposing ideas to better the overall quality of ROKE
    Telkom’s product offering in the form of hardware or software upgrades, equipment
    overhaul or other recommendations to ensure long term client
    satisfaction.
  • Proactively
    monitor system and network health and availability using established
    monitoring tools in order to ensure customer satisfaction by mitigating
    problems to avoid degraded service as much as possible.
  • Meet
    customer and business expectations on quality of work done at customer
    premises by getting acceptance forms duly signed by the customer or his
    representative, and have them filed for reference.
  • Review,
    monitor and forecast the holdings of inventory and spares including
    wireless radios, antennae, dishes, accessories and materials required for
    civil works by contractors to ensure that wireless installations are done
    efficiently and swiftly.
  • Assist
    the Technical Support Engineer to follow up with
    contractors/sub-contractors to ensure that work orders for fiber builds
    are carried out as per specification and within the stipulated project
    completion lead time.
  • Interacting
    with end customers and continuously relaying feedback on service experience
    or requests, channelling appropriately to department concerned, with the
    objective of ensuring customer satisfaction.
  • Providing
    training and skills/knowledge sharing with other engineers in order to
    create flexibility in the team in handling field activities to
    ensure high service availability and business continuity.
  • Participate
    in regular departmental planning and service review meetings to keep
    abreast of upcoming operational changes and objectives and to ensure
    efficiency and effectiveness.
  • Documenting
    all aspects pertaining to ROKE Telkom’s wireless infrastructure including
    GPS locations of base stations, coverage area, backhaul and backup links,
    site contacts and any other information to ease troubleshooting and
    maintain maximum availability.
  • Actively
    use the ROKE Telkom’s trouble ticket system to follow up on assigned
    incidents and issues and uses the system to provide timely updates
    detailing any corrective and preventive action as required to meet
    internal and customer SLA guarantees and expectations.
  • In
    charge of managing internal and external communications effectively using
    the most appropriate channels, ensuring they are timely, co-ordinated,
    coherent, and reflective of ROKE Telkom’s vision and are customer focused.
  • Assimilate
    and apply knowledge on the integration (reviewing, inspecting and
    testing) of third party customer equipment into ROKE Telkom’s product line
    including such as switches, routers and servers, and training customers on
    system usage.
  • Take
    part in planning, co-ordinating and executing scheduled or
    emergency maintenance activities on the fiber, wireless or transmission
    infrastructure and communicating to all stakeholders as per SLA in a
    timely and effective way to reduce on service impact.
  • Participate
    in the planning and execution of the extension of ROKE Telkom’s
    fiber and wireless infrastructure including transmission and backhaul
    links to all points of presence in order to meet business goals for
    network expansion
  • Tasked
    with monitoring and updating the build ticket queue on daily basis
    with details about progress, changes in plan, non compliance and any other
    challenges causing delays to the provisioning team in order to keep all
    stakeholders informed and to manage customer expectations.
  • Collaborate
    with provisioning team to gather terms of reference for prospective
    customer builds and liaising with relevant sales and customer contacts to
    carry out detailed surveys that will facilitate generation of accurate
    quotes and expected lead times for swift service turn up
  • Closely
    follow up with contractors/sub-contractors on phone, email and
    carry out physical on-site inspections to ensure that work orders for
    fiber builds are carried out as per specification and within the
    stipulated project completion lead time.



Qualifications, Skills and
Experience:
  • The ideal candidate for the Roke Telkom
    Field Engineer job placement must hold a University degree (BSc) in Computer Science or
    Telecommunications Engineering from a recognized university
  • Hold
    professional CCNP / CCIP Certification or equivalent from a recognised
    institution
  • At least two years of progressively responsible experience as a field support
    engineer in the telecoms sector
  • Previous
    exposure and experience with transmission technologies, microwave and
    fibre optic
  • Experience
    in advanced networking
  • Previous
    experience in enduser support
  • Computer
    literacy skills i.e. proficient with Project Excel, Visio and MS office
  • Excellent
    interpersonal and communication skills;
  • Project
    management / supervisor skills
  • Excellent
    problem solving and analytical thinking skills;
  • Keen
    attention to detail and multitasking ability;
  • Result-
    and team-oriented, honest and of high integrity; and
  • Ability
    to work with minimum supervision.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
their applications including cover letter, resume and the details of three
referees IN ONE DOCUMENT to hr@roketelkom.co.ug.
You may also send your hardcopy applications addressed to:
Human Resource Officer,
Roke Telkom,
Block A UAP Building Nakawa,
P.O. Box 31386 Bugolobi. Uganda
Deadline: 15th August, 2017
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