04 August 2017

Auto Industry Jobs - Service Manager at Cooper Motors Corporation (CMC)

Job Title:      Service Manager
Organisation: Cooper Motors Corporation (CMC)
Duty Station: Kampala, Uganda
Reports to: Country Manager

About US:
The Cooper Motors Corporation (Uganda) Ltd is one of the largest automotive and agricultural solutions providers in the Region and a franchise holder of some of the renowned motor vehicle brands in the world. CMC, an Ai-Futtaim Group Company are the EICHER Franchise holders in Uganda.
Job Summary: The Service Manager will achieve and exceed the business objectives and service standards of parts sales in the locations assigned

Key Duties and Responsibilities:  
  • Tasked with the development, implementation and achievement of annual budgets, business objectives and KPI’s
  • Achievement of sales, gross margin and net profit objectives
  • Management of productivity and efficiency performance
  • Planning and provision of workshop facilities, tools and equipment.
  • Ensure control of technical quality, Health and Safety.
  • In charge of the implementation of service marketing initiatives and related soft products including Service Agreements, Menu Pricing, Campaigns etc.
  • Serve as a key liaison and negotiation with Principals on Service issues.
  • Liaison with Sales personnel to ensure service functions are sufficiently prepared for new product introductions.
  • Maintaining regular contact with major customers
  • Exploring new service business opportunities for the division
  • Monitoring competitor activity
  • Leading and motivating staff to provide the highest quality of service product and customer support
  • Receipt and dissemination of Technical and product information from Principals
  • Work closely with the Training Manager, ensure competence planning and training delivery to meet business requirements.
  • Develop positive teamwork and effective communication between all divisional service locations.
  • In conjunction with Warranty Department, ensure all warranty-related procedures and KPI’s are reviewed and achieved.
  • Ensure Service Division receivables are maintained within Company guidelines.

Qualifications, Skills and Experience: 
  • The applicant must hold a Degree/ Diploma in Auto Engineering
  • At least five years’ experience with complete profit centre responsibility.
  • Profit centre management, Man management, Customer approach to problem solving, commercial acumen
  • Awareness of latest vehicle technology, good communication skills and leadership.
  • Leadership, Analytical, Planning, organising, Team Building, communication and application of new knowledge and new concepts.
  • PC skills, customer care, repair & trouble shooting of modern automobile, marketing workshop business.
  • Previous experience in automotive service environment.
  • Prior exposure and experience in customer facing operational management.
  • Experience working as a workshop manager, at a reputed car distributorship.
  • Computer literacy skills i.e. proficient in MS Office Applications
  • Sound knowledge on handling Web Based Applications
  • Competent to handle SAP developments
  • Understands and guides complex repairs of modem cars.
  • Ability to achieve business & CSI objectives in a high pressure / stress environment.
  • Capability to lead a great team towards achievement of business and C SI objectives
  • Ability to analyse business performance, identify areas of potential and create operationally effective solutions.
  • Effective with high energy and motivation
  • Understanding of the latest technology of vehicles and how this impacts both the business and the customer

How to Apply:
All suitably qualified and interested candidates should email their detailed typed applications  with current salary, Updated CVs, copies of your academic credentials, names and addresses of three professional referees and day time telephone contact to hr@cmcuganda.co.ug Or hand deliver to The Human Resource and Administration Manager, CMC Uganda Ltd Katalima Loop, P.O. Box 2169 Nakawa Kampala, Uganda.

Deadline: 9th August 2017

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