20 August 2017

3 Associate Field Manager NGO Jobs - GiveDirectly

Organisation: GiveDirectly
Duty Station: Western Uganda
Reports to: Field Manager
Languages: English, Kiswahili and Rutoro 

About US:
GiveDirectly is an international non-profit organization that currently operating in Kenya and Uganda that aims to help people living in extreme poverty by making unconditional cash transfers to them via mobile phone. GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: We deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.

Job Summary: The Associate Field Manager will manage the Field Officers (FOs) on one of our field-based recipient enrollment teams. The individual in this position will own day-to-day management of his team, including: daily work planning and team management; tracking team and individual performance; achieving targets.

Key Duties and Responsibilities:   
  • Keenly track Field Officer productivity and quality of service, including compiling / reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; own course correction if metrics are slipping.
  • Keep senior management informed of key risks to work plan (e.g. area-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.).
  • Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps).
  • Raise ideas for continuous improvement to the enrollment process / recipient experience; execute process improvements and ideas raised by the FM / FD.
  • Periodically check and review FO data collection in the field. Coach staff to correct any issues observed.
  • Spend 1-2 day resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
  • Spend 1-2 days shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
  • Carry out monthly performance check-ins with direct reports and semi-annual performance reviews.
  • Take part in meetings with district, county, and sub-country officials as necessary. Represent GiveDirectly in the field and manage daily communication with local village and parish leaders.
  • Support Field Director and Field Manager with hosting journalists, donors, and other external parties.
  • Assist Field Director and Field Manager with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.).
  • Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
  • Ensure timecards are accurately submitted in a timely fashion

Qualifications, Skills and Experience:

  • The ideal candidate for the GiveDirectly Associate Field Manager  job opportunity must a Diploma or Degree.
  • Excellent overall communication skills,
  • Exceptional leadership ability with demonstrated success in motivating and developing junior staff,
  • Proven ability to problem-solve complex operational challenges in the field,
  • Alignment with GiveDirectly core values and commitment to advancing GD’s mission,
  • Positive attitude, strong work ethic, and team-player mentality,
  • Keen interest in being the engine of the day-to-day field work
  • Proven ability to work in a highly independent and self-directed manner, while effectively, communicating upwardly about gaps and risks,
  • Excellent communication and relationship building skills and the ability to represent the organization effectively to external parties,
  • Highly analytical and technical skills, including proficiency with Microsoft Excel.
  • Fluency in Kiswahili, Rutoro and English

How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the web link below.

NB: Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS. GiveDirectly does not request for any form of payment from an applicant.

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