06 August 2017

14 Fresher Customer Service Jobs - Tellers at UGAFODE Microfinance Limited (MDI)

Job Title:       Teller (14 Fresher Jobs)             
Organization: UGAFODE Microfinance Limited (MDI)
Duty Station: Jinja, Lira, Mbarara, Mpigi, Mbale, Ntungamo, Ibanda, Ishaka, Lyantonde, Rushere, Rukungiri, Sembabule, Kagadi and Kyotera, Uganda

About US:
UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank's regulations and guidelines and was founded in 1994 to provide quality microfinance services.

Job Summary: The Teller will be responsible for receiving cash and checking deposits and making cash disbursements over the counter to clients on a day-to-day basis and building customer relationships to encourage account activity for both savings and credit products.

Key Duties and Responsibilities:   
  • Ensure that all cash handling procedures are followed to secure safety of client’s money and efficiency in operations.
  • The Teller will provide over the counter advice on handling and completion of relevant bank documentation by clients for completeness and alterations of cash deposits and withdrawal transactions.
  • Provide over the counter advice, marketing and encouragement for all of UGAFODE products and increased client use of accounts.
  • The Teller will process savings deposits, withdrawals, loan disbursements, loan collections and other miscellaneous collections such as foreign exchange, time deposit transactions, and payment of manager’s cheque and payment of utility bills.
  • Prepares cash transfer slips for cash requisition and cash transfer.
  • Accounts and declares in the appropriate bank forms all financial transactions including cash handled during the day; reports and declares teller shortages/overages, and surrenders all the cash/money received over the counter to the Branch Manager for custody.
  • Balances end of day deposit and withdrawal transactions.
  • Prepares teller’s proof sheet, schedule of daily transaction and report of outstanding balances of accounts including accomplishing error correction sheet, when necessary.
  • The jobholder also prepares appropriate vouchers/entries for authorization by the Branch Manager/Branch Cashier for posting.
  • Acts as the secondary custodian of the main vault, cash vault and records vault.
  • Responsible for the safety of the cash box and its contents under his/her custody.
  • Maintains the aggregate cash limit of teller’s box and cash on hand at any given time.
  • Markets bank products and services through cross selling and referrals.
  • Sorts’ bills, bundles and stamps teller number on bill wrapper and initials.
  • Develops and recommends quality improvement processes for the tellering section.
  • Displays a high level of standard of cleanliness, courtesy and discipline in dealing with clients as a measure of public relations.
  • The incumbent the Head teller of any easy signs of possible fraud by staff or clients.
  • Transformation activities and achievement of transformation objectives.
  • Makes presentations and empowers clients in such a way that they become agents of social, spiritual, political and economic transformation in their own communities
  • Encourages clients to open and use savings accounts, and to refer other customers to UGAFODE
  • Encourages the discussion, understanding and promotion of transformation activities by clients
  • The jobholder also encourages the transformational development among clients
  • Gender policy and equity
  • Supports and promotes the Network gender policy and the Network's initiatives for gender sensitivity and gender equity amongst the clientele and colleagues.
  • Self- development.
  • Develops and maintain own knowledge, expertise and professionalism.
  • Stays abreast with current developments in micro finance and banking industry including micro and macro environmental factors and trends, micro finance products and poverty eradication strategies through local and international networking activities.
  • Meets personal training and development needs through relevant professional and networks

Qualifications, Skills and Experience:
  • The applicants for the UGAFODE Teller jobs must hold University degrees in business-related field or from a reputable university
  • At least two years’ experience and training in similar banking, lending or financing company
  • Previous experience in customer care, marketing and cross marketing products, signature verification, and counterfeit detection
  • The Tellers should be highly dynamic, creative and innovative individuals with financial sector experience.
  • Highly knowledgeable and skilled
  • Highly self-motivated team-player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned task
  • Ability to build and maintain effective relationships with individuals and team as a whole
  • Effective organisation, delegation, and time management skills
  • Ability to motivate others by personal role modelling, professionalism, credibility and trust
  • Ability to handle difficult people and tense situations with diplomacy and tact
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
  • Ability to work under pressure and with no supervision at all while performing duties
  • Excellent interpersonal skills. 
  • Highly energetic with the ability to be active throughout and willingness to learn
  • High level of honesty, integrity and confidentiality
  • Excellent communication skills and high level of customer care
  • Willingness to work long hours with minimum supervision
  • Age: Below 30 years 
How to Apply:
All suitably qualified and interested candidates should send their E-mail applications which should include a motivation letter and an up-to-date detailed CV to: recruitment@ugafode.co.ug. Address them to:

Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda

Deadline: 7th August 2017

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