14 Fresher Customer Service Jobs – Tellers at UGAFODE Microfinance Limited (MDI)

Title:       Teller (14 Fresher Jobs)             
Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Jinja, Lira, Mbarara,
Mpigi, Mbale, Ntungamo, Ibanda, Ishaka, Lyantonde, Rushere, Rukungiri, Sembabule,
Kagadi and Kyotera, Uganda
About US:
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and
guidelines and was founded in 1994 to provide quality microfinance services.
Job Summary: The Teller will
be responsible for receiving cash and checking deposits and making cash
disbursements over the counter to clients on a day-to-day basis and building
customer relationships to encourage account activity for both savings and
credit products.
Key Duties and
  • Ensure
    that all cash handling procedures are followed to secure safety of
    client’s money and efficiency in operations.
  • The
    Teller will provide over the counter advice on handling and completion of
    relevant bank documentation by clients for completeness and alterations of
    cash deposits and withdrawal transactions.
  • Provide
    over the counter advice, marketing and encouragement for all of
    UGAFODE products and increased client use of accounts.
  • The
    Teller will process savings deposits, withdrawals, loan disbursements,
    loan collections and other miscellaneous collections such as foreign
    exchange, time deposit transactions, and payment of manager’s
    cheque and payment of utility bills.
  • Prepares
    cash transfer slips for cash requisition and cash transfer.
  • Accounts
    and declares in the appropriate bank forms all financial transactions
    including cash handled during the day; reports and declares teller
    shortages/overages, and surrenders all the cash/money received over the
    counter to the Branch Manager for custody.
  • Balances
    end of day deposit and withdrawal transactions.
  • Prepares
    teller’s proof sheet, schedule of daily transaction and report of
    outstanding balances of accounts including accomplishing error correction
    sheet, when necessary.
  • The
    jobholder also prepares appropriate vouchers/entries for
    authorization by the Branch Manager/Branch Cashier for posting.
  • Acts
    as the secondary custodian of the main vault, cash vault and records
  • Responsible
    for the safety of the cash box and its contents under his/her custody.
  • Maintains
    the aggregate cash limit of teller’s box and cash on hand at any given
  • Markets
    bank products and services through cross selling and referrals.
  • Sorts’
    bills, bundles and stamps teller number on bill wrapper and initials.
  • Develops
    and recommends quality improvement processes for the tellering section.
  • Displays
    a high level of standard of cleanliness, courtesy and discipline in
    dealing with clients as a measure of public relations.
  • The
    incumbent the Head teller of any easy signs of possible fraud by
    staff or clients.
  • Transformation
    activities and achievement of transformation objectives.
  • Makes
    presentations and empowers clients in such a way that they become agents
    of social, spiritual, political and economic transformation in their
    own communities
  • Encourages
    clients to open and use savings accounts, and to refer other customers to
  • Encourages
    the discussion, understanding and promotion of transformation activities
    by clients
  • The
    jobholder also encourages the transformational development among
  • Gender
    policy and equity
  • Supports
    and promotes the Network gender policy and the Network’s initiatives for
    gender sensitivity and gender equity amongst the clientele and colleagues.
  • Self-
  • Develops
    and maintain own knowledge, expertise and professionalism.
  • Stays
    abreast with current developments in micro finance and banking industry
    including micro and macro environmental factors and trends, micro finance
    products and poverty eradication strategies through local and
    international networking activities.
  • Meets
    personal training and development needs through relevant professional and

Qualifications, Skills and
  • The applicants for the UGAFODE Teller jobs
    must hold University degrees in
    business-related field or from a reputable university
  • At least two years’ experience and training in similar banking, lending or
    financing company
  • Previous
    experience in customer care, marketing and cross marketing products,
    signature verification, and counterfeit detection
  • The Tellers should be highly dynamic, creative
    and innovative individuals with financial sector experience.
  • Highly
    knowledgeable and skilled
  • Highly self-motivated team-player with the ability to adapt and work
    co-operatively and effectively in different situations and teams to carry
    out assigned task
  • Ability
    to build and maintain effective relationships with individuals and team as
    a whole
  • Effective
    organisation, delegation, and time management skills
  • Ability
    to motivate others by personal role modelling, professionalism,
    credibility and trust
  • Ability to handle difficult people and
    tense situations with diplomacy and tact
  • Ability
    to deal with complex problems involving multiple facets and variables in
    non-standardized situations
  • Ability
    to work under pressure and with no supervision at all while
    performing duties
  • Excellent
    interpersonal skills. 
  • Highly
    energetic with the ability to be active throughout and willingness to
  • High
    level of honesty, integrity and confidentiality
  • Excellent
    communication skills and high level of customer care
  • Willingness
    to work long hours with minimum supervision
  • Age: Below 30 years 
How to Apply:
All suitably qualified and interested candidates should send their E-mail
applications which should include a motivation letter and an up-to-date
detailed CV to: recruitment@ugafode.co.ug.
Address them to:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Deadline: 7th August
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