UN Data Jobs - Associate Information Management Officer at United Nations Regional Service Centre Entebbe (UNRSCE)

Job Title:                 Associate Information Management Officer
Organization: United Nations Regional Service Centre Entebbe (UNRSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: RSCE/GJO/IM/012/06/2017
Reports to: Chief of Unit
Grade: NO-B

About UNRSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:   Within delegated authority, the Associate Information Management Officer will carry out the following duties:
  • The incumbent tracks progress achieved for Key Performance Indicators (KPIs) during monthly reporting cycles in terms of data acquisition, processing and integration into final draft report.
  • The jobholder also extracts data from various information systems (including Field Support Suite (FSS) Business Objects/ FSS-BO DataMart, RSCE Workflow Tracking System, iNeed, Umoja, import into SQL data warehouse through ETL, program queries and create monthly and quarterly KPIs reports within preset deadlines. Create charts, graphs or tables for insertion into management reports.
  • Maintain and preserve integrity of raw data extracted from different systems in data warehouse as required to support data governance and audits.
  • The incumbent creates and runs recurring and ad-hoc reports for various levels of management.
  • Facilitates annual reporting in compliance with the Results Based Budgeting (RBB) Framework.
  • Work closely with FSS data team for various data tasks and fulfillment of reporting requirements.
  • Develop effective analytical reporting using data from multiple sources.
  • Analyze reports to ensure accuracy and quality for decision making.
  • Play a leading role in the optimization and automation of reports, as well as related process improvement and cost reduction projects.
  • Gather and document business requirements for KPIs as well as systems requirements for new or improved features in reporting systems.
  • Maintain and optimize all existing management reports used by the Unit, including cataloging for future reference all underlying raw data inventory and workings.
  • Create and maintain detailed definitions of all RSCE monthly and quarterly KPIs’ methodologies containing data source, composition, calculations and measurement criterias (both RBB and operational) used by the Unit for RSCE reporting.
  • The incumbent also will support process improvement/ re-engineering projects with depiction of processes and workflows, identification of efficiency opportunities and facilitate implementation with RSCE Service Lines.
  • Support continued development of the RSCE Workflow Tracking System to enhance scalability, stability and performance measurements.
  • Complete other special projects as assigned.
  • Support end-users with service management tools (iNeed and RSCE Workflow Tracking System)
  • Provide raw data to service lines for operational management.
  • Support end-users in data manipulation tasks and reporting, which may include developing customized application to meet the requirement at hand.
  • Provide training in SAP Business Objects, service management tools such as iNeed and RSCE Workflow Tracking System and Project Server.
  • Provide other technical support as may be required from time to time.
  • Delegate work to one staff member working in the capacity of Team Assistant and monitoring & reporting specialist
  • Serve as Officer-in Charge during absence of the Unit leader
  • Perform any other duties as required.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Associate Information Management Officer job placement should hold an advanced University Degree (Master’s degree or equivalent), preferably in the field of Information Systems, Business Administration, or related field is required. An additional professional qualification in information management, information systems or data analysis and management is desirable.
  • A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree. An additional professional qualification in information management, information systems or data analysis and management is desirable.
  • For holders of an Advanced University Degree (Master’s degree or equivalent), at least two (2) years of progressively responsible professional experience in data analysis or systems analysis or programmer role demonstrating strong analytical and problem solving skills including the ability to formulate solutions to non-routine problems is required.
  • At least four years of progressively relevant professional experience in case of a first-level university degree.
  • Computer literacy i.e. advanced skills and experience in Microsoft Excel, Word and PowerPoint and a working knowledge of Visio and data analysis and management, programming or systems analysis and management within an international organization or non-governmental organization - in a conflict or post-conflict setting is required.
  • Practical and in-depth knowledge and experience in SAP Business Objects, SQL programming or Crystal Reporting in an international setting is required.
  • Previous experience in a shared service center is an added advantage
  • Languages: Fluency in English or French, (both oral and written) is required; knowledge of the other is desirable.

Personal Competencies:
  • Professionalism: Supports programme objectives through preservation and servicing of records with continuing value in support of RSCE’s operational, informational, legal and audit needs. Provides guidance to Secretariat and field mission offices on managing paper-based and electronic records. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

NB: The United Nations does not charge a fee at any stage of the recruitment process (Application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:
All suitably qualified and interested Ugandan candidates should send their applications with the following documents:
  • The United Nations Personal History form (P-11), Download Here; This should be signed
  • Copies of academic certificate (s) and/or High School Diploma
  • Latest performance evaluation report (for internal UN Candidates)

The applicants with the completed documents are strongly encouraged to apply via e-mail and must include the Vacancy Announcement Number (check beginning of this advert) and Job Title to: rsce2-recruitment@un.org

Deadline: 30th July 2017

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