Head, Department of Business Services Employment Opportunity - Uganda Post Limited (Posta Uganda)

Organisation: Uganda Post Limited (Posta Uganda)
Duty Station: Kampala, Uganda
Reports to: Managing Director

About US:
Uganda Post Limited (Posta Uganda) is a wholly-owned government company which is the leading provider of a wide range of postal, logistical, IT and financial services in Uganda with international links to all major postal administrations worldwide.

Job Summary: The Head, Department of Business Services will provide leadership in the development and implementation of business plans for achieving UPL's objectives with particular focus on General Post Office (GPO), Central Sorting Centre, Kampala and Entebbe business branches as well as all up-country DPOs and SPOs

Key Duties and Responsibilities:  
  • Prepare annual work plans and budgets for the Department and guide implementation of planned activities in line with UPL’s Business plans.
  • Prepare and implement strategies to achieve UPL’s business objectives in the Business Services Department.
  • Drive the income generating and sustainability initiative of UPL through continuous growth of market share, introduction and penetration of new markets, particularly with regard to the Business Services Department.
  • Establish measures to ensure that the set standards of timeliness, reliability, quality and cost are continuously achieved.
  • Maintain close collaboration with international postal associations and raise the profile of UPL amidst key stakeholders by delivering periodic reports as duly agreed.
  • Create a strong brand affinity for UPL's products and services through implementation focused marketing strategies and high level of customer
  • Work with the Finance Department to derive optimum tariff rates and assure management about prompt and complete billing for all services rendered.
  • Provide leadership, guidance, mentorship and manage performance of staff through capacity building, coaching and mentoring in the Business Services Department.
  • Ensure that the set standards of timeliness, reliability, quality, and cost are continuously achieved
  • Manage the business of the company to ensure continuous growth of market share by introduction of new products and penetrating new markets
  • Ensure production of postage stamps and franking machines within the established policies and procedures
  • Carry out effective and targeted market intelligence to monitor competition, exploit new opportunities in the market, and gauge the company's market

Key Performance Indicators:
  • Achievement of revenue and profitability targets
  • Developed and implemented annual work plan.
  • Improvement in customer service levels
  • Completion of staff performance reviews.
  • Effective operations
  • Brand visibility. 
Qualifications, Skills and Experience:
  • The applicant should hold a Master’s Degree in Business studies or Management from a recognized institution.
  • Possession of an Honours Bachelor's degree in Business or Management discipline
  • At least ten years of relevant working experience, seven of which should have been at managerial level in a reputable organization.
  • Significant exposure and experience in a communications industry will be an added advantage.
How to Apply:
All suitably qualified and interested candidates should send their application letters, detailed CVs and certified copies of academic transcripts and certificates to:

The Head, Department of Human Resource and Administration,
Posta Uganda,
P.O. Box 7106 Kampala. Uganda

Deadline: 24th July 2017

NB: Candidates who do not receive feedback within a month’s time from the deadline should consider their applications

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