Head, Agency Banking Channel Employment Opportunity – DFCU Bank

Job Title:             Head, Agency Banking Channel
Organisation: DFCU Bank
Duty Station: Kampala,
Reports to: Chief of
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary: The Head,
Agency Banking Channel will develop
an Agency Banking proposition for Dfcu Bank that includes;
  • Developing business cases and designing
    Operational, technological and Organizational modeling.
  • Developing Agent Banking policies,
    processes and procedures.
  • Developing the Agent banking risk, and
    compliance frameworks.
  • Developing the Agent selection process and
  • Developing a training plan and training manuals.
  • Develop
    and execute a pilot plan and prepare for route to market rollout.
  • Develop
    an HR plan that includes job profiles and responsibilities.
  • Maintaining and constantly improving the
    dfcu Agency Banking proposition within the overall Bank’s channel
    management strategy.
Key Duties and
  • Tasked
    with the management of the Agency Banking Channel.
  • Management
    of the Agent network.
  • Manage
    and develop the internal team.
  • Responsible
    for the analysis of customer behavior patterns through various parameters
    to generate insights to increasing revenue and churn forecasting.
  • Analysis
    of market developments including but not limited to technology development.
  • Formulate
    strategies to maximize growth, revenue and budgets to support the
    strategic plans
Qualifications, Skills and
  • The applicant for the DFCU Bank Head,
    Agency Banking Channel job opportunity must hold a University degree in a related field
  • A
    minimum of six years of related experience with a leading financial organization
    of which at least 4 should have been in a managerial position.
  • Relevant
    business related tertiary qualification is a pre-requisite.
Technical Competency:
  • Product Knowledge- Knowledge and understanding of the features, benefits and
    pricing of the products and services
  • Effective Business Communication– The ability to communicate
    information and ideas in a clear and concise manner appropriate for the
    audience in order to explain, persuade, convince and influence others to
    achieve the desired outcomes
  • Stakeholder management – The ability to
    identify and engage with all the key stake holders in the project life
  • Planning, organizing, and controlling – ability to determine appropriate
    measures in order to achieve set goals and objectives, prioritization and coordination
    of measures, and control of activities to ensure desired outcomes
  • Brand Management – The ability to use marketing techniques to increase the
    perceived value of the organization over time and build customer loyalty
    through positive brand awareness
  • Risk awareness
    General awareness of risk management practices
  • Continuous Process improvement- Ability to review existing processes
    with the view to find better ways to execute tasks on a continuous basis.
Behavioral Competency:  Making
Decisions, Developing
Strategies, Articulating information, Adopting Practical Approaches,
Inter-personal skills, Stress tolerance
Leadership Competency (managing self, projects, people,
programs, and taking the lead to keep ahead)
  • Leading Courageously- Believing in own self, own judgment, skills and
    experience and using this self-confidence to challenge others for the
    benefit of the bank
  • Customer and Client focused Innovation- Focusing attention and efforts on
    understanding customers and proactively addressing different
    customer needs
  • Aligning Business to strategy– Understands the line of sight
    between strategy and organizational implementation. Translates
    organizational strategy into specific decisions and actions to ensure
    strategy implementation
  • Driving Teams to deliver results Developing
    others, instill motivation for service, holding people accountable, while
    leveraging diversity – Sets clear performance standards and expectations,
    support the delivery, and hold others accountable
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
Deadline: 27th July 2017
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