Fresher Business Support Officer Banking Jobs - DFCU Bank

Job Title:             Business Support Officer
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Reports to: Manager Commercial

About US:
DFCU bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary: The Business Support Officer will undertake risk prevention initiatives for the assigned business portfolio to ensure that the Bank’s delinquent portfolio is kept at the barest minimum through rigorous monitoring and debt remediation for proactive and effective risk prevention. The incumbent will also provide support to the Business Team to monitor client transactions, banking covenants, maximize the value chain opportunities in the Business Banking portfolio and to provide tracking support for all credit applications, security documents, offer letters, guarantees so as to improve customer Turnaround Time.

Key Duties and Responsibilities:   
  • Attending to customers’ queries and service needs in the absence of the Relationship Managers or Business Bankers so that there is seamless service continuity in the Department.
  • Proactive Monitoring of the customers’ transactions, on a daily basis; using the Daily Transactions Report, Daily Client Turnover Report and Daily RM Portfolio Credit Turnover Report to ensure that all customers are fully banking their business sales proceeds with DFCU and also to support the Sellers in identifying dormant customers for re-introduction.
  • Cross selling the Bank’s products to the customers and ensuring that all customers are on boarded to the right platforms and effectively utilizing the platforms.
  • Proactive management of the Business Banking Portfolio to minimize delinquency by monitoring the offer covenants and behavior, early detection of changes in business environment and banking of the clients, track Bank’s exposure on contracts & Maturing
  • Guarantees for early alert to the Relationship Managers and Business Bankers, liaise with Legal Department to track incomplete security files for perfection, monitor quality & frequency of calls made by the Relationship Managers.
  • Coordinate action with the Business Team to closely remind clients of the maturing obligations and early recovery effort and follow up clients bankings to ensure timely repayment of credit facilities.
  • Keenly track and analyse the action plan with clear timelines for all the unpaid instalments and submit daily consolidated reports for the entire Business Banking Portfolio to Credit Department.
  • Coordinate the execution and delivery of the FIRST reminder letters and other documents to clients regarding arrears.
  • Maintain administrative workflow by printing all Business Loans, Credit Applications and related information documents received from branches, retrieve clients’ physical credit files from Registry to be submitted to Credit along with the new application, for financing consideration.
  • Follow-up offer letters, security documents, guarantees and disbursement requests with the respective stakeholders for and on behalf of the Business Banking Team.
  • Maintain, update and communicate the Business Credit Applications Turnaround Time through a Tracking Report for all credit applications submitted to Head Office by the Branches and will be in charge of escalating breaches on the Service Level Agreement to the respective Heads of Departments.
  • Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs, monitoring the Turnaround Time between Business Banking and Head Office using the Turnaround Tracking Report.
  • Ensuring quality customer service to business customers at the Business Centres, where you will be stationed.

Qualifications, Skills and Experience:
  • The applicant for the DFCU Business Support Officer job opportunity must hold a Bachelor’s Degree in Business, Finance, Banking or a related field
  • Professional qualification in a related field e.g. ACCA, CFA is recommended
  • At least two years’ experience in financial credit and business
  • Strong grasp of the Bank’s strategy and its portfolio of products and services
  • Extensive knowledge of the Bank’s policies, processes and procedure relating to credit
  • Broad knowledge and understanding and interpretation of industrial and national economic trends
  • Good knowledge of the relevant legal and regulatory frame including the Financial
  • Institutions Act, the Mortgage Act, the Central Bank Lending Guidelines, the Financial
  • Consumer Protection Guidelines etc;
  • Good knowledge of the bank’s credit ICT’s including the core banking system (IGOR), Credit
  • Quest, MIS etc
  • Good knowledge of Ms. Suite especially Ms. Excel.
  • Credit skills and facility structuring.
  • Good recovery and collection skills.
  • Portfolio Management Skills.
  • Financial acumen.
  • Keen attention to Detail.
  • Analytical & Relationship management skills.
  • Good team player with strong interpersonal skills and the ability to build internal and external networks
  • Customer centricity
  • Good negotiation and good communications skills (presentation, written and verbal)
  • Ability to work under pressure in a fast-paced and results driven environment

How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com

Deadline: 14th July 2017


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