Job Title: Operations Support Officer (Fresher Jobs) Organisation: Prudential Uganda Duty…
Fresher Business Support Officer Banking Jobs – DFCU Bank
Job Title: Business Support Officer
Organisation: DFCU Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Manager
Commercial
Commercial
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of Development
Finance Company of Uganda Limited. Later restructuring brought in DEG (of
Germany) and International Finance Corporation (IFC) as equal partners with CDC
and UDC, each having a 25% stake in the company. Its objective was to support
long-term development projects whose financing needs and risk did not appeal to
the then existing financial commercial lending institutions.
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of Development
Finance Company of Uganda Limited. Later restructuring brought in DEG (of
Germany) and International Finance Corporation (IFC) as equal partners with CDC
and UDC, each having a 25% stake in the company. Its objective was to support
long-term development projects whose financing needs and risk did not appeal to
the then existing financial commercial lending institutions.
Job Summary: The Business
Support Officer will undertake risk
prevention initiatives for the assigned business portfolio to ensure that the Bank’s
delinquent portfolio is kept at the barest minimum through rigorous monitoring
and debt remediation for proactive and effective risk prevention. The incumbent
will also provide support to the
Business Team to monitor client transactions, banking covenants, maximize
the value chain opportunities in the Business Banking portfolio and to provide tracking
support for all credit applications, security documents, offer letters,
guarantees so as to improve customer Turnaround Time.
Support Officer will undertake risk
prevention initiatives for the assigned business portfolio to ensure that the Bank’s
delinquent portfolio is kept at the barest minimum through rigorous monitoring
and debt remediation for proactive and effective risk prevention. The incumbent
will also provide support to the
Business Team to monitor client transactions, banking covenants, maximize
the value chain opportunities in the Business Banking portfolio and to provide tracking
support for all credit applications, security documents, offer letters,
guarantees so as to improve customer Turnaround Time.
Key Duties and
Responsibilities:
Responsibilities:
- Attending
to customers’ queries and service needs in the absence of the Relationship
Managers or Business Bankers so that there is seamless service continuity
in the Department. - Proactive
Monitoring of the customers’ transactions, on a daily basis; using the
Daily Transactions Report, Daily Client Turnover Report and Daily
RM Portfolio Credit Turnover Report to ensure that all customers are fully
banking their business sales proceeds with DFCU and also to support the
Sellers in identifying dormant customers for re-introduction. - Cross
selling the Bank’s products to the customers and ensuring that all customers
are on boarded to the right platforms and effectively utilizing the
platforms. - Proactive
management of the Business Banking Portfolio to minimize delinquency by
monitoring the offer covenants and behavior, early detection of changes in
business environment and banking of the clients, track Bank’s exposure on
contracts & Maturing - Guarantees for early alert to the
Relationship Managers and Business Bankers, liaise with Legal Department
to track incomplete security files for perfection, monitor quality & frequency
of calls made by the Relationship Managers. - Coordinate
action with the Business Team to closely remind clients of the maturing
obligations and early recovery effort and follow up clients bankings to
ensure timely repayment of credit facilities. - Keenly
track and analyse the action plan with clear timelines for all the unpaid
instalments and submit daily consolidated reports for the entire
Business Banking Portfolio to Credit Department. - Coordinate
the execution and delivery of the FIRST reminder letters and other
documents to clients regarding arrears. - Maintain
administrative workflow by printing all Business Loans, Credit
Applications and related information documents received from
branches, retrieve clients’ physical credit files from Registry to be
submitted to Credit along with the new application, for financing consideration. - Follow-up
offer letters, security documents, guarantees and disbursement requests
with the respective stakeholders for and on behalf of the Business
Banking Team. - Maintain,
update and communicate the Business Credit Applications Turnaround Time
through a Tracking Report for all credit applications submitted to Head
Office by the Branches and will be in charge of escalating breaches on the
Service Level Agreement to the respective Heads of Departments. - Maintains
continuity of work operations by documenting and communicating needed
actions to management; discovering irregularities; determining continuing
needs, monitoring the Turnaround Time between Business Banking and Head
Office using the Turnaround Tracking Report. - Ensuring
quality customer service to business customers at the Business Centres,
where you will be stationed.
Qualifications, Skills and
Experience:
Experience:
- The applicant for the DFCU Business
Support Officer job opportunity must hold a Bachelor’s Degree in Business, Finance, Banking or a related
field - Professional
qualification in a related field e.g. ACCA, CFA is recommended - At
least two years’ experience in financial credit and business - Strong
grasp of the Bank’s strategy and its portfolio of products and
services - Extensive
knowledge of the Bank’s policies, processes and procedure relating to
credit - Broad
knowledge and understanding and interpretation of industrial and national
economic trends - Good
knowledge of the relevant legal and regulatory frame including the
Financial - Institutions Act, the Mortgage Act, the
Central Bank Lending Guidelines, the Financial - Consumer Protection Guidelines etc;
- Good
knowledge of the bank’s credit ICT’s including the core banking system
(IGOR), Credit - Quest, MIS etc
- Good
knowledge of Ms. Suite especially Ms. Excel. - Credit
skills and facility structuring. - Good
recovery and collection skills. - Portfolio
Management Skills. - Financial
acumen. - Keen
attention to Detail. - Analytical
& Relationship management skills. - Good
team player with strong interpersonal skills and the ability to build
internal and external networks - Customer
centricity - Good
negotiation and good communications skills (presentation, written and
verbal) - Ability
to work under pressure in a fast-paced and results driven
environment
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
Deadline: 14th July 2017
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