Fresher Application Support Supervisor IT Careers - BRAC Uganda Microfinance Ltd

Organisation: BRAC Uganda Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: IT Service Manager

About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 147 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 150Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Job Summary: The Application Support Supervisor will be responsible for the day- to- day technical support of the core banking system and other applications ensuring system stability and enhanced performance, controlled resolution of operational incidents and problems (deviations from planned or expected core banking operations), the drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement.

Key Duties and Responsibilities:  
  • The jobholder will manage the applications support team and oversee the management and support of the system start/end of day processes.
  • Ensure uptime of all applications including the core banking applications and provide timely application support to users.
  • Perform any other duty that may be assigned.

Qualifications, Skills and Experience: 
  • The ideal candidate for the BRAC Application Support Supervisor job opportunity should hold a Degree in computer science or related business major in IT, Computer science
  • Possession of ITIL V3 Foundation and Oracle (OCA or OCP) is added advantage.
  • A minimum of two to three years’ experience in ICT Department with at least 2 years experience in a Financial Institution.
  • Excellent customer service skills
  • Proven ability to handle pressure and work stress especially in emergencies
  • Excellent communication skills
  • Strong analytical and problem solving skills.
  • The flexibility to work nights and weekends and ability to respond rapidly to alerts as necessary is integral to the successful delivery of reliable applications support.

How to Apply:
All suitably qualified and interested candidates should send their application letters, Curriculum Vitae not scanned (including bio-data such as: Date of birth, Education qualification, language proficiency, work experience and at least three professional referees in Ms. Office Word Document) and all scanned copies of academic /other supporting documents. They should all be merged into one PDF file. In total, there must only be two attachments sent to

Deadline: 14th July 2017

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