Customer Service Manager Job Placement – Uganda Baati Limited

Job Title:     Customer Service Manager
Organisation: Uganda Baati
Limited
Duty Station: Kampala,
Uganda
Reports to: Chief Executive
Officer
About US:
Uganda Baati Limited is a member of the Safal Group of companies,
Africa’s largest producer of steel roofing and the sole producer of Aluminium
Zinc coated steel on the continent. We are Uganda’s leading manufacturers and
suppliers of roofing sheets and have the widest range of roofing products in
galvanized, aluminium-zinc coated and pre-painted materials with branches in
Kampala, Arua and Tororo.
Key Duties and
Responsibilities:  
  • Develop and implement customer service
    strategies and ensure customer service is embedded in the company culture.
  • Carry out periodic customer satisfaction
    measures including surveys, compile accurate reports and discuss with
    management for improvements and direction.
  • Serve as a key liaison between Production
    and Sales functions to ensure customers’ orders are executed within an
    orderly workflow.
  • Create and implement an effective customer
    loyalty programs including customer promotional events.
  • Ensure that the customer service team
    maintains seamless communication with the customers including adhering to
    professional etiquette and courtesy when interfacing and handling all
    enquiries.
  • Undertake periodic customer visits,
    collect customer service related information with a view to plugging in
    the customer feedback in improvement opportunities.
  • Manage the performance of the customer
    service team including coaching, mentoring and monitoring of performance
    to achieve set objectives.
Qualifications, Skills and
Experience: 
  • The ideal candidate should preferably hold
    a Bachelor’s Degree in Business Administration or equivalent. A Masters in
    Business Administration will be an added advantage.
  • A minimum of seven years of related
    working experience,, four of which must have been in customer service area
    in a busy organization. Priority shall be given to those who have
    knowledge in service industry.
  • The incumbent should be able to
    demonstrate a high level of customer oriented service, leadership ability,
    great attention to detail, high level of maturity and good commercial
    knowledge.
How to Apply:
All suitably qualified applicants should send an updated CV via E-mail
to careers.ubl@safalgroup.com addressed to The Human Resources Manager – Uganda
Baati Ltd.
Deadline: 16th July 2017
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