The Ugandan Jobline

• Develop and implement customer service
  strategies and ensure customer service is embedded in the company culture.
• Carry out periodic customer satisfaction
  measures including surveys, compile accurate reports and discuss with
  management for improvements and direction.
• Serve as a key liaison between Production
  and Sales functions to ensure customers’ orders are executed within an
  orderly workflow.
• Create and implement an effective customer
  loyalty programs including customer promotional events.
• Ensure that the customer service team
  maintains seamless communication with the customers including adhering to
  professional etiquette and courtesy when interfacing and handling all
  enquiries.
• Undertake periodic customer visits,
  collect customer service related information with a view to plugging in
  the customer feedback in improvement opportunities.
• Manage the performance of the customer
  service team including coaching, mentoring and monitoring of performance
  to achieve set objectives.

• The ideal candidate should preferably hold
  a Bachelor’s Degree in Business Administration or equivalent. A Masters in
  Business Administration will be an added advantage.
• A minimum of seven years of related
  working experience,, four of which must have been in customer service area
  in a busy organization. Priority shall be given to those who have
  knowledge in service industry.
• The incumbent should be able to
  demonstrate a high level of customer oriented service, leadership ability,
  great attention to detail, high level of maturity and good commercial
  knowledge.

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