Customer Service Manager Job Placement - Uganda Baati Limited

Job Title:     Customer Service Manager
Organisation: Uganda Baati Limited
Duty Station: Kampala, Uganda
Reports to: Chief Executive Officer

About US:
Uganda Baati Limited is a member of the Safal Group of companies, Africa’s largest producer of steel roofing and the sole producer of Aluminium Zinc coated steel on the continent. We are Uganda’s leading manufacturers and suppliers of roofing sheets and have the widest range of roofing products in galvanized, aluminium-zinc coated and pre-painted materials with branches in Kampala, Arua and Tororo.

Key Duties and Responsibilities:  
  • Develop and implement customer service strategies and ensure customer service is embedded in the company culture.
  • Carry out periodic customer satisfaction measures including surveys, compile accurate reports and discuss with management for improvements and direction.
  • Serve as a key liaison between Production and Sales functions to ensure customers’ orders are executed within an orderly workflow.
  • Create and implement an effective customer loyalty programs including customer promotional events.
  • Ensure that the customer service team maintains seamless communication with the customers including adhering to professional etiquette and courtesy when interfacing and handling all enquiries.
  • Undertake periodic customer visits, collect customer service related information with a view to plugging in the customer feedback in improvement opportunities.
  • Manage the performance of the customer service team including coaching, mentoring and monitoring of performance to achieve set objectives.

Qualifications, Skills and Experience: 
  • The ideal candidate should preferably hold a Bachelor’s Degree in Business Administration or equivalent. A Masters in Business Administration will be an added advantage.
  • A minimum of seven years of related working experience,, four of which must have been in customer service area in a busy organization. Priority shall be given to those who have knowledge in service industry.
  • The incumbent should be able to demonstrate a high level of customer oriented service, leadership ability, great attention to detail, high level of maturity and good commercial knowledge.

How to Apply:
All suitably qualified applicants should send an updated CV via E-mail to careers.ubl@safalgroup.com addressed to The Human Resources Manager - Uganda Baati Ltd.

Deadline: 16th July 2017

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