Job Title: E- Channel Manager – Operations Organisation: Finance Trust Bank…
3 No Experience Customer Service Regional Collection Executive Jobs – DFCU Bank
Organisation: DFCU Bank
Duty Station: West, East
& North, Uganda
& North, Uganda
Reports to: Team Leader
Collections
Collections
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary: The Regional
Collection Executive will be responsible for maintaining and monitoring the
quality of the Retail products under their regions and be the primary point of
contact to manage the collection and recoveries of the salary scheme loans in
order to maximise recoveries on Non- Performing Loans and monitor Watch
accounts showing signs of deteriorating trends in order to turn their
performance around and to ensure full compliance with internal and statutory
regulations and guidelines on asset quality to minimize losses to and maximise
revenue for the Bank.
Collection Executive will be responsible for maintaining and monitoring the
quality of the Retail products under their regions and be the primary point of
contact to manage the collection and recoveries of the salary scheme loans in
order to maximise recoveries on Non- Performing Loans and monitor Watch
accounts showing signs of deteriorating trends in order to turn their
performance around and to ensure full compliance with internal and statutory
regulations and guidelines on asset quality to minimize losses to and maximise
revenue for the Bank.
Key Duties and
Responsibilities:
Responsibilities:
- The
incumbent will serve as the primary source of contact for all scheme
related issues. - Solely
dedicated to management of the performance of the scheme portfolio. - Build
rapport with respective schemes and ensure timely closure of any issues on
either end that may arise. - Keenly
monitor attrition of the scheme portfolio, identify probable causes
like pay-offs, completions and identify business opportunity. - Charged
with managing deductions codes through Payroll Consults Africa to ensure
the Banks civil servants are sufficiently coded through the
government payroll handler. - Advice
schedules to the respective schemes every beginning of the month.
This enables timely follow ups for payments expected. - Follow-up
payments and payment schedules before end of the month. This helps to manage
build-up of the delinquent portfolio in the watch segment- a kind of
proactive strategy. - Regularly
monitor code drop-offs month on month and ensure that they are re-coded or
have salary remitted to the Bank. - Track
reason for drop-off like deceased cases, completion, transfers, retirement
etc such that an appropriate follow-up is undertaken before
accounts fall into delinquency. - Work
closely with the Team Leader, Branch managers and Regional Managers and recommend
accounts that require tougher action in order to comply with BOU
regulations. - Enlist
the support of the Team Leader or Head Special Assets Management to
resolve more complicated loan matters and identify root causes of
non-payment.
Qualifications, Skills and
Experience:
Experience:
- The applicant for the DFCU Bank Regional
Collection Executive job opportunity must hold a Bachelor’s degree in Economics, Statistics, Commerce, Business
Administration or equivalent. - Broad
knowledge and understanding of credit - High
level of customer service. - Very
good telephone techniques - Excellent
verbal and written communication skills. Good grammar is an added
advantage. - Excellent
negotiation skills - Tactful
and calm - Highly
assertive - Organized
- Broad
knowledge and understanding of the Bank’s Credit including SAM policies
and procedures. - Computer
literacy i.e. proficiency in the use of Word and Excel. PowerPoint is an
added advantage.
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
Deadline: 14th July 2017
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