2 Fresher Field Technician Career Jobs - Tugende

Job Title:                Field Technician (2 Fresher Jobs)
Organisation: Tugende
Duty Station: Kampala, Uganda
Reports to: Branch Coordinator

About US:
Tugende is a for-profit social enterprise that helps motorcycle taxi drivers in Uganda own their own motorcycles via a fair, transparent lease-to-own model instead of renting indefinitely. Ownership significantly increases income, job security and road safety. Across Uganda and many other emerging markets, motorcycles help drive the economy, mitigate traffic jams and bad roads, and offer hundreds of thousands of jobs for those with little formal education. Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families, even without credit histories, collateral, and in industries considered high risk by traditional lenders. We currently serve over 3,862 customers in Kampala, Mbarara, Jinja, and Mbale. We plan to expand to at least 10 locations in Uganda over the next 1-2 years and then to regional neighbours which may include Rwanda, Kenya, Tanzania and South Sudan.

Job Summary: The Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by conducting motorcycle procurement, pre-delivery inspections, delivery coordination, installations, testing, repairs and maintenance of all Tugende motorcycles.

Key Duties and Responsibilities:  
  • Complete the motorcycle procurement process including but not limited to signing off the pre-delivery inspection notes and managing the inventory.
  • The incumbent will accurately conduct pre-delivery inspection on all received motorcycles and ensure all necessary maintenance are reported before delivery.
  • Coordinate delivery of motorcycles (including loading, paying the delivery agents, offloading, monitoring and reporting any damages) from the supplier to Tugende warehouse.
  • Accurately capture all new motorcycle details into the system, before disbursement.
  • Read and interpret equipment manuals and repair orders / instructions to perform required maintenance and service.
  • Manage all installations, repairs, maintenance and testing of motorcycle before disbursement.
  • Provide technical and maintenance services and customer support during field visits or dispatches of motorcycles.
  • The jobholder will document, share and make recommendations on status of company assets with relevant members of the operations team based on fieldwork discoveries.
  • Prepare and submit accurate, timely and detailed service reports to the Branch Coordinator.
  • Perform any other technical related duties as may be assigned by the supervisor. 
Qualifications, Skills and Experience:
  • The applicants for the Tugende Field Technician jobs should preferably hold diplomas in; Electrical / Mechanical / Automobile Engineering, Motor Vehicle mechanics or any other related field, obtained from a certified and recognised institution of learning.
  • Exceptional technical skills to diagnose and determine the best technical solutions from non-technical descriptions.
  • Ability to work under pressure with minimal supervision
  • Ability to understand technical diagrams and manuals
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Broad knowledge and familiarity with mobile tools and applications
  • Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks
  • Strong IT skills
  • Excellent customer service skills to deal sensitively with customers
  • Valid driving licence most preferably class A.
  • Strong problem-solving skills
  • Good organisational skills
  • Proficiency in two or more local languages
  • High level of professionalism and integrity
  • Willingness to ride a motorcycle in a safe manner.
  • Tugende’s Core Values: Empathy, Integrity, Teamwork, Solutions-oriented and Always growing. 
Job Benefits:  Candidates who excel at this job will have the opportunity to be promoted to the following jobs;
  • Senior Field Technician
  • Field Technician Supervisor
  • Branch Coordinator

How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.

Deadline: 27th July 2017

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