UN Information Systems Assistant Jobs – United Nations Regional Service Centre Entebbe (RSCE)

Job Title:                Information Systems Assistant
Organization: United Nations
Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Uganda
Job Opening Number:
17-Information Management Systems-RSCE-80720-F-Entebbe (M)
Reports to: Unit Chief,
Regional ICT Services (RCITS)
Job Grade: FS5
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between Headquarters
and the regional missions. It also ensures that staffing for RSC.
Key Duties and
Responsibilities: 
Within limits of
delegated authority, the Information System Assistant FS-5 will carry out for
the following duties (These duties are not all inclusive nor are all duties
carried out by all Information System Assistants):
Applications Support:
  • Assists with, and may lead a team in the
    planning, specification, design, development, implementation and support
    of computer application systems and programs using UN established
    standards for IS technologies, programming languages and tools;
  • Acts as the focal point for coordination,
    monitoring and expedition of computer application systems development
    projects, involving extensive liaison with diverse organizational units to
    initiate requests; prepares standard terms of reference; processes and
    follows-up on administrative actions and resolves issues related to
    project implementation, e.g. organization of and participation in
    training, procurement of equipment and services, etc.
  • Maintains functional specifications for
    computer application systems, programs and procedures; performs ongoing
    reviews with users and developers; liaises with users to define and
    specify requirements; assists with version management, data recovery and
    deployment to users’ offices;
  • The incumbent also plans, implements and
    maintains security controls for various applications; verifies the
    effectiveness of security controls in place; maintains accurate access
    control lists including rights and privileges;
  • Offers technical support for Data
    Recovery/Business Continuity software applications and systems;
  • Prepares technical and user documentation
    for deployed computer application systems, training materials and conducts
    technical presentations; drafts correspondence and communications,
    including work plan revisions, as well as unit contributions for a variety
    of periodic reports;
  • Stays abreast of developments in the
    field; performs benchmarking and proposes new acquisitions;
  • Provides guidance to new/junior staff;
Server/Data Centre Administration:
  • Provides full range of technical
    assistance and team supervision in the area of server operations and
    administration; distributes work assignments to members of the team and
    monitors progress; provides guidance and training to new/junior staff;
  • Manages the installation, configuration,
    testing and deployment of server systems hardware and software, to include
    Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac
    OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web
    Development software, Firewall systems, Network Services Server systems
    (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software;
  • Oversees the administration, operation,
    technical support, and monitoring of server systems; undertakes complex
    trouble shooting of server systems;
  • Works closely with other Units within the
    Service and other logistics support elements of the mission to maintain
    optimal 24/7 operations for the server systems operations;
  • Provides input to identify the need for
    new systems or re-engineering of the existing systems;
  • Responds to requests from user offices and
    assists in deploying/configuring systems so as to conform to
    infrastructure standards; implements Disaster Recovery/Business Continuity
    (DR/BC) and backup services following standard procedures;
  • Actively participates in the security
    incident response activities; assists in the planning, implementing,
    operating and maintaining security controls; performs regular
    vulnerability assessments of production systems to identify weaknesses as
    well as to determine the need for updating systems with fixes and patches;
  • Drafts documentation and reports;
Network Administration:
  • Analyses, plans, designs and supervise the
    implementation of network projects in accordance with Mission requirements
    and applicable UN policies and standards;
  • Reviews network configuration ensuring
    maximum efficiency and optimal usage of resources;
  • Takes part in the management of network
    backup and security enforcement policies
  • Assists with and may supervise the work of
    personnel and/or contractors assigned to the Network Administration Unit;
  • Ensures the integrity of the various
    internetwork connections within the missions Intra- and Extranets;
  • Assists with the implementation of new and
    emerging technologies for voice, video, and data integration;
  • Provides support in the design,
    implementation and maintenance of Data Security projects with emphasis in
    network security, monitoring, resourcing, and other UN standard technologies;
  • Maintains properly administered access
    control lists including rights and privileges;
  • Participates in the security incident
    response activities;
  • Participates in planning, implementing,
    operating and maintaining security controls;
  • Performs regular vulnerability assessments
    of production systems to identify weaknesses and determine the need for
    security updates and fixes;
  • Participates in, and may supervise, major
    network implementations;
  • Drafts documentation and reports;
IT Service Support:
  • Supervises a team of service coordination
    staff;
  • Streamlines the receipt and logging of
    service requests in the automated request management system; creates and
    assigns work orders in accordance with established procedure; distributes
    work assignments and monitors progress;
  • Supervises tasks related to scheduled
    service requests, including equipment replacement, equipment
    installation/de-installation, software installation, LAN connection,
    returns to stock, site surveys, etc;
  • Provides basic training to end-users on
    the use of standard systems and applications;
  • Drafts end-user and/or technical
    documentation;
  • Logs all actions in the automated tracking
    system, including site survey information, steps taken to resolve problem
    or to complete task, problems encountered, current status, escalation
    status, etc;
  • Acts as problem escalation point for
    technical staff at lower levels; escalates problems/tasks to the
    appropriate parties in accordance with established procedure;
  • Monitors problems to resolution; detects
    problem patterns and recommends solutions;
  • Performs quality assurance procedures to
    ensure client satisfaction;
  • Keeps abreast of developments in
    information systems and technology in order to make recommendations to
    supervisors;
  • Provides training to junior technical
    staff; occasionally supervises a team of technical staff for special
    projects;
  • Provides advice to clients regarding
    Communications & Information Technology Section (ICTS) standards and
    workflow processes;
ICT Security/DRBC:
  • Acts as the focal point for Disaster
    Recovery and Business Continuity plan implemented by the mission;
  • Provides support in the coordination of
    the implementation and testing of DRBC plans, and supervises teams related
    to DRBC management;
  • Supervises the design, installation,
    operation and maintenance of a multi-user information security systems
    including firewalls, malware detection/prevention systems, intrusion
    detection/prevention, network access controls, proxy servers, VPN,
    encryption, URL and content filtering systems in accordance with
    organizational technology security standards;
  • Assists other ICTS groups with the
    determination of security requirements and integration of these
    requirements in system design and operations;
  • Formulates and maintains security
    procedures, including user identification and access control processes to
    specific ICTS resources and data;
  • Acts upon all security incidents and
    violations, including reporting them immediately to the ICTS Security
    Coordinator; participates in incidents management activities;
  • Performs regular security assessments of
    production ICTS resources to identify potential weaknesses that could be
    exploited; performs risk analysis and formulate risk treatment plans;
  • Determines the need for updating ICTS
    systems with fixes and patches;
Other Duties and Responsibilities:
  • Providing general assistance across the
    various fields of ICT support services in the mission;
  • Being part of cross-functional teams in
    order to assist with ICT related projects;
  • Performs other related duties as required.
Qualifications, Skills and
Experience:
  • The ideal candidate for the United Nations
    Regional Service Centre at Entebbe (RSCE) Information Systems Assistant
    job opportunity should hold a High school diploma or equivalent and
    certification/diploma of other supplemental academic qualifications or
    training in Information Systems and Technology are required. PRINCE2
    practitioner certification is desirable. ITIL foundation certification is
    desirable. VMware vsphere: Install, Configure and Manage training is
    desirable. Other industry training and certifications is desirable.
  • A minimum of eight (8) years of relevant
    work experience in the planning and installation of complex Information
    Systems, equipment and networks, including at least three (3) years of
    experience at the international level are required.
  • Field experience in United Nations
    Peacekeeping missions in a conflict or post-conflict setting is desirable.
    Experience in a UN Shared Service Centre is desirable.
  • Languages: Fluency in oral and
    written English is required.
Personal Competencies:
  • Professionalism: Knowledge of
    information technology and applications, including computer system
    networks. Good technical skills, ability to conduct network maintenance,
    provide server services, user support, implement and maintain Disaster
    Recovery/Business Continuity systems, and information systems security and
    control. Shows pride in work and in achievements; demonstrates
    professional competence and mastery of subject matter; is conscientious
    and efficient in meeting commitments, observing deadlines and achieving
    results; is motivated by professional rather than personal concerns; shows
    persistence when faced with difficult problems or challenges; remains calm
    in stressful situations. Takes responsibility for incorporating gender
    perspectives and ensuring the equal participation of women and men in all
    areas of work.
  • Client Orientation: Establishes
    and maintains productive partnerships with clients by gaining their trust
    and respect; identifies clients’ needs and matches them to appropriate
    solutions; monitors ongoing developments inside and outside the clients’
    environment to keep informed and anticipate problems; keeps clients
    informed of progress and setbacks in projects; meets time line for
    delivery of products or services to clients.
  • Technological awareness: Keeps
    abreast of available technology; understands applicability and limitation
    of technology to the work of the office; actively seeks to apply
    technology to appropriate tasks; shows willingness to learn new technology.
NB: The United Nations
does not charge a fee at any stage of the recruitment process (Application,
interview meeting, processing, or training). The United Nations does not
concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably qualified and interested candidates desiring to serve the
United Nations Regional Service Centre at Entebbe (RSCE) in the aforementioned
capacity should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 18th June 2017

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