Quality Assurance Officer – Northern NGO Jobs - PACE



Organization: Program for Accessible health, Communication and Education (PACE)
Reports to: Health Services Coordinator
Duty Station: Lira, Uganda

About Us:
Program for Accessible health, Communication and Education (PACE) is the local branch of Population Services International (PSI), one of the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.

Job Summary: The Quality Assurance Officer – Northern will disseminate, maintain and monitor the quality of Quality Improvement Plan (QIP) & Quality Assurance Plan (QAP) standards within the franchise, partners, and health facilities in all health areas.

Key Duties and Responsibilities:  
  • The incumbent will plan for the implementation and execution of all program quality related activities in cluster one and two.
  • Train, coach and mentor service providers and implementing partners to ensure quality and client safety during service provision across all programs.
  • Regularly check continuously and monitor adherence to approved standard operational procedures and protocols by Implementing partners and service providers across all programs.
  • Develop and improve provider and implementing partners’ productivity across all programs.
  • The incumbent will be tasked with increasing demand through medical detailing of PSIU products to implementing partners and track usage of these products and equipment in cluster one and two for all programs.
  • Manage the supply chain including ordering, distribution and tracking of Commodities, promotional products and IEC materials to sites and implementing partners in the clusters for all programs.

Key Performance Indicators:
  • A score of 80% in the regional quality Audit.
  • Work plans implemented, monitored on schedule.
  • Skilled and competent service providers and implementing partners in quality and client safety during service provision across all programs.
  • Compliance to standard operating procedures and protocols.
  • Increased demand of PSI products.
  • No stock outs of products in the region and low stock turnover.

Qualifications, Skills and Experience:
  • The ideal candidate for the PACE Quality Assurance Officer – Northern job placement should be a Clinical Officer, Registered nurse either with a diploma or degree.
  • Possess a valid registration with a professional regulatory body.
  • A minimum of three years’ experience with demonstrated ability to work with various partners including MOH, Local governments, CBOs and other NGOs.
  • Previous experience in clinical services.
  • Exceptional communications skills, verbal, written and presentation including the ability to engage effectively with staff at all levels.
  • Work-plan development and budgetary skills.
  • Capacity building skills for partners.
  • Medical detailing skills.
  • Proven ability to work well on a team as well as individually.
  • Ability to work independently.
  • Good report writing skills (timely and accurate).
  • Excellent organizational, analytical, and interpersonal skills; demonstrated ability to follow assignments through to completion.
  • Demonstrated strong moral and ethical foundation. 
How to Apply:
All suitably qualified and interested candidate should deliver updated resumes (CVs) and cover letter clearly indicating position applied for on the “top left-hand side of the envelope”, to the PACE Head Office Reception, addressed to Head of People and Culture, PACE, at Plot 3 Mackenzie Vale, Kololo, P.O. Box 27659 Kampala. You can also deliver your applications to;

  • PACE Eastern Region (Mbale) – Plot 10 Bungokho Road Senior Quarters, Mbale Town.

  • PACE Northern Region (Lira) – Plot 52 – 54, Police Road, African Quarters, Lira.

  • PACE Western Region (Mbarara) – Plot 560, Kashari Block Ruharo, Mbarara.

Deadline: 30th June 2017 by 2:00pm (EAT)

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