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IT Administrator International NGO Careers - Mercy Corps

Job Title:         IT Administrator
Organization: Mercy Corps
Duty Station: Kampala, Uganda

About Mercy Corps:
Mercy Corps is an International NGO that exists to alleviate poverty and oppression by helping people build secure, productive and just communities. Mercy Corps has been fully registered in Uganda as an operational NGO. Currently Mercy Corps has an office in Kampala and is implementing Food Security programs which comprise of Water and Sanitation, Livelihood and Agriculture and Conflict Mitigation Management Program in North and North Eastern Uganda. We implement programs in the northern districts of Pader, Kitgum, Agago, Lamwo, Kaabong, Abim and Kotido with funding from USAID, USDA, Walmart Foundation, SDC, DFID as well as other private donations.

Job Summary: The IT Administrator will serve as the overall focal point for all IT related activities in the field Offices: Kitgum, Gulu, Kotido, Kaabong, Moroto, Yumbe and in Kampala. The incumbent will ensure that all IT related issues are solved on time and any major issues are reported to the relevant authority. The IT Administrator will be responsible for IT support for the project offices in all these field sites and as well liaise with IT Officer to establish that the systems are in place and functional. The IT Administrator will also address IT and communications equipment issues in all offices. The IT Administrator will travel to all the field offices to evaluate the functionality of the IT Systems and recommend improvements to bring efficiency in the systems.

Key Duties and Responsibilities:   
  • Read and understand Mercy Corps IT Systems Policy. Orient staff on appropriate use and monitor the usage of IT systems to ensure adherence to the policies.
  • Carry out staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for programs and operational staff;
  • Maintain strict confidentiality of any information deem sensitive.
  • Maintains regularly update of anti-virus programs in all computers to ensure the entire network and computers are virus-free;
  • Establish simple easy to use back-up system for Mercy Corps field offices and undertake the necessary steps for this activity including designing a schedule and materials list. Ensure back up and archives are made and stored as scheduled.
  • Under the guidance of the Regional IT Systems Administrator, undertake the repairing and maintaining of Local Area Networks, internet systems and as well undertake General IT maintenance including training of MC Field offices staffs – as per needs outlined by the Heads of Offices.
  • The jobholder will also troubleshoot and fix computers and any IT equipment related issue at the field offices and advise when the issue requires major hardware replacement, - facilitate and advise on best, safest and most economical IT solutions and best practices in consultation with the Regional IT Systems Administrator.
  • Manage the IT Administration of Uganda, manage emails aliases and other activities with the help of Regional IT Administrator and MC Head Quarter.
  • Maintain an efficient Local Area Network for Mercy Corps offices in the filed areas. Do not change the Mercy Corps designed configurations without written approval by the Regional IT Systems Administrator and the Head of Office.
  • Recommend improvements in the IT system up gradation; including Internet service providers, bandwidth, equipment etc.
  • Identify equipment and accessories required for the smooth functioning of computers and IT systems in Mercy Corps offices. Facilitate the purchase of items through the Procurement department by guiding standard specifications for certain equipment.
  • Support the logistics staff on IT Assets inventorying tracking and record keeping.
  • Maintain proper documentation of all IT equipment including; system profiles, warranties and IT accessories stock. Organize and maintain IT related documents filing system.
  • Provide support in identifying the specification and assembly of any equipment not limited to computers, printers, communication radio and Thuraya phones etc.
  • Identify and train an IT focal person for each field office who will easily follow up the small scale IT support during the IT officer’s absence.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Qualifications, Skills and Experience:
  • The ideal candidate for the Mercy Corps IT Administrator career job should hold a Bachelor’s degree in an Information Technology (IT) related field.
  • At least four years’ experience in similar position
  • Previous experience in both hardware and software required in setting local area networking (LAN); experience in the configuration of outlook and other email mail client.
  • Broad knowledge of internet, proxy, pop mail, TCPIP settings and windows applications
  • Previous experience for upright maintenance of all mails account and servers
  • Excellent organizational time management and interpersonal skills.
  • Ability to work independently, with minimum supervision
  • Ability to work in remote areas
  • Keen attention to details, ability to follow procedures and meet deadlines.
  • Ability to plan and troubleshoot low maintenance systems is a must. Ability to troubleshoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices.
  • Excellent Computer literacy and strong organizational skills
  • Excellent technical skills of IT, conscientious with an excellent sense of judgment
  • Ability to work simultaneously on multiple tasks and meet critical deadlines
  • Willingness and ability to work effectively with a wide variety of people
  • Demonstrated ability to work as part of a team and coordinate with all the staff
  • High level of integrity and honesty
  • Fluent spoken and written English

How to Apply:
All prospective Ugandans who wish to join Mercy Corps are encouraged to send their applications via email including a cover letter clearly stating your salary requirements, CV (with 3 referees), and copies of academic qualifications/certificates to addressed to the Senior HR and Legal Manager, Mercy Corps Uganda.

Deadline: 9th June 2017

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