Insurance Careers - Head of Claims at APA Insurance

Job Title:  Head of Claims
Organisation: APA Insurance
Duty Station: Kampala, Uganda

About APA:
APA Insurance was formed in 2003 after the merger of the general businesses of Apollo Insurance Company and Pan Africa General Insurance. With a combined experience of over 100 years (Pan Africa General - 1946 and Apollo 1977), APA has become the largest insurance firm in Kenya and the most innovative in product offering.

APA Insurance underwrites General Insurance risks including Motor, Liability, Aviation, Marine, Agriculture, Property, and Micro Insurance. We also underwrite Health Insurance, i.e. Corporate Health schemes, Individual & Family Health Insurance.

Job Summary: The Head of Claims will work in liaison with senior management in planning and execution of efficient performance of the claims department.  The incumbent is responsible for managing claims within the set guidelines with an aim of mitigating losses and improving profitability. This involves timely resolution of contentious claims and management of stakeholder relationships.

Key Duties and Responsibilities:  
  • Tasked with reviewing and revising processes in the claims and legal departments for adherence to the customer charter and policies;
  • Putting in place strategic initiatives to minimize claims and ensure profitability within defined ranges;
  • Establishing reliable and adequate controls to manage claim processes and costs (including recoveries);
  • In charge of reviewing of outstanding files regularly to ensure validity and adequacy of reserves;
  • Monitoring and ensuring adherence to set SLAs (internal and external) and prescribed claims Turn Around Times;
  • Managing stakeholder relationships as detailed in the manuals;
  • Tracking claims activity through reports to arrest any adverse trends and advise management on underwriting and risk measures;
  • Managing the facilitation of internal and external auditors/ actuaries to ensure complete and efficient audit process and follow up implementation of audit recommendations;
  • Overall responsibility for managing all claims subject to any legal or court process in consultation with the Legal Section;
  • Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
  • Developing departmental budget and business plans to achieve the set company targets;
  • Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
  • Participating in company CSR and brand building activities in liaison with other departments;
  • Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
  • Implementing interdepartmental SLA in liaison with other departmental heads;
  • Actively participate in management meetings, projects and committees as assigned.

Qualifications, Skills and Experience: 
  • The ideal candidate should preferably hold a Bachelor of Commerce/Insurance / law degree
  • ACII qualifications
  • Member of a relevant professional body
  • A minimum of ten years’ experience in claims handling 3 of which must be at a Management level.
  • Computer literacy skills
  • Proficiency in the Microsoft Suite
  • Good analytical and problem solving Skills
  • Broad knowledge and understanding of Claims management processes
  • Excellent communication skills
  • Interpersonal skills (listening skills, dispute resolution)
  • Good Planning and organizational skills
  • Risk Awareness
  • Team leading skills
  • Highly assertive

How to Apply:
All suitably qualified and interested candidates should send their applications and updated curriculum vitae addressed to;

Head of Human Resources,
APA Insurance Limited,
AHA TOWERS 5th Floor, Lourdel Road – Nakasero,
P.O. Box 75611 Kampala Uganda


Deadline: 30th June 2017

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