Insurance Careers – Head of Claims at APA Insurance

Job Title:  Head of Claims
Organisation: APA Insurance
Duty Station: Kampala,
About APA:
APA Insurance was formed in 2003 after the merger of the general
businesses of Apollo Insurance Company and Pan Africa General Insurance. With a
combined experience of over 100 years (Pan Africa General – 1946 and Apollo
1977), APA has become the largest insurance firm in Kenya and the most innovative
in product offering.
APA Insurance underwrites General Insurance risks including Motor,
Liability, Aviation, Marine, Agriculture, Property, and Micro Insurance. We
also underwrite Health Insurance, i.e. Corporate Health schemes, Individual
& Family Health Insurance.
Job Summary: The Head of
Claims will work in liaison with senior management in planning and execution of
efficient performance of the claims department. 
The incumbent is responsible for managing claims within the set
guidelines with an aim of mitigating losses and improving profitability. This
involves timely resolution of contentious claims and management of stakeholder
Key Duties and
  • Tasked with reviewing and revising
    processes in the claims and legal departments for adherence to the
    customer charter and policies;
  • Putting in place strategic initiatives to
    minimize claims and ensure profitability within defined ranges;
  • Establishing reliable and adequate
    controls to manage claim processes and costs (including recoveries);
  • In charge of reviewing of outstanding
    files regularly to ensure validity and adequacy of reserves;
  • Monitoring and ensuring adherence to set
    SLAs (internal and external) and prescribed claims Turn Around Times;
  • Managing stakeholder relationships as
    detailed in the manuals;
  • Tracking claims activity through reports
    to arrest any adverse trends and advise management on underwriting and
    risk measures;
  • Managing the facilitation of internal and
    external auditors/ actuaries to ensure complete and efficient audit
    process and follow up implementation of audit recommendations;
  • Overall responsibility for managing all
    claims subject to any legal or court process in consultation with the
    Legal Section;
  • Complying with statutory, regulatory and
    internal control processes at the business units including internal and
    external audit recommendations;
  • Developing departmental budget and
    business plans to achieve the set company targets;
  • Entrenching performance based appraisal of
    departmental staff in line with their set KPIs and departmental targets;
  • Participating in company CSR and brand
    building activities in liaison with other departments;
  • Training, coaching and mentoring staff in
    order to improve performance and cohesion within the department;
  • Implementing interdepartmental SLA in
    liaison with other departmental heads;
  • Actively participate in management
    meetings, projects and committees as assigned.
Qualifications, Skills and
  • The ideal candidate should preferably hold
    a Bachelor of Commerce/Insurance / law degree
  • ACII qualifications
  • Member of a relevant professional body
  • A minimum of ten years’ experience in
    claims handling 3 of which must be at a Management level.
  • Computer literacy skills
  • Proficiency in the Microsoft Suite
  • Good analytical and problem solving Skills
  • Broad knowledge and understanding of
    Claims management processes
  • Excellent communication skills
  • Interpersonal skills (listening skills,
    dispute resolution)
  • Good Planning and organizational skills
  • Risk Awareness
  • Team leading skills
  • Highly assertive
How to Apply:
All suitably qualified and interested candidates should send their
applications and updated curriculum vitae addressed to;
Head of Human Resources,
APA Insurance Limited,
AHA TOWERS 5th Floor, Lourdel Road – Nakasero,
P.O. Box 75611 Kampala Uganda
Deadline: 30th June

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