07 June 2017

General Manager Financial Inclusion Career Opportunity - Centenary Bank

Job Title:           General Manager Financial Inclusion
Organization: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Managing Director

About Us:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a quarter of the banking population) in 58 branches spread countrywide. We are one of Uganda’s top three financial organisations, employing more than 1,900 people. Joining Centenary Bank is an opportunity to use your skills and experience in tackling real world problems.

Job Summary: The General Manager Financial Inclusion will develop, implement, monitor and evaluate the Financial Inclusion Strategy across the Bank network to support the Bank deepen and broaden Revenue base through increasing outreach to various clients, in terms of accessibility to financial services, customer retention and provision of customer tailored financial solutions

Key Duties and Responsibilities:  
  • The jobholder will plan, coordinate and monitor implementation of the Financial Inclusion strategy.
  • Engage, review and update relevant partnerships, MOU/ programs that will improve utilization of appropriate banking services and products; including Linkage Banking, Mobile Network Operators and Fintechs areas.
  • Oversee the implementation and review of Bank initiatives to increase Bank outreach/access.
  • Manage the performance and development of staff under the Financial Inclusion Division; empowering them to deliver on the Business objectives.
  • Offer timely support in the provision of customer tailored solutions and monitoring and supporting the required customer satisfaction levels.
  • Support an adequate Risk management and Compliance Environment in Financial Inclusion within the Bank, including monitoring and ascertaining compliance to regulatory guidelines, instituting mitigation measures to restrain / manage Risk and compliance to the required Bank standards.
  • Send periodic reporting to various stakeholders including Management and Regulators.

Qualifications, Skills and Experience:
  • The ideal candidate for the Centenary Bank General Manager Financial Inclusion job placement should hold a Bachelor’s degree in a relevant Business related field
  • Possession of a Master’s degree is an added advantage.
  • A minimum of ten years of practical and progressive experience in the Financial Services sector, five of which should have been at Senior leadership level in a reputable organization.
  • Hands-on experience in managing Organizations to deliver Business growth is a key requirement.
  • Broad knowledge in financial inclusion channels and an understanding of the target customer groups is essential
  • Stakeholder management skills including both internal and external parties for example Management, Regulators, Service providers, Funding partners and Customers
  • Advanced people leadership and relationship building skills in order to manage FI team but also to influence staff, managers and leaders across the whole organization
  • Strong leadership and Management skills with proven ability in building, leading and working with teams and demonstrated courage and ability to positively challenge the status quo where needed
  • Impeccable level of integrity with strong communication skills and the ability to work effectively with diverse communities
  • Highly Creative and innovative with ability to develop customer tailored solutions
  • Experience in managing customer expectations and relations at a senior level
  • Financial management and analytical skills sufficient to set and monitor budgets, performance and contribute to business planning and effective role execution

Note:  Pass degrees are not eligible

How to Apply:
All candidates who desire to join Centenary Bank should send their applications by following the instructions below; downloading an application form for employment, download here, filling it and enclosing an application letter, Curriculum Vitae (CV) with three professional referees and copies of academic testimonials/certificates and send the application to:

General Manager Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.

Note: While we thank all applicants for your interest. Only shortlisted applicants will be contacted. Only shortlisted applicants will be contacted.

Deadline: 19th June 2017

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