11 June 2017

Customer Care Team leader - Collections Team Job Careers - M-KOPA Solar Ltd

Organization: M-KOPA Solar Ltd
Duty Station: Lubowa, Kampala, Uganda
Reports to: Deputy Operations Manager

About US:
M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.

Job Summary: The Customer Care Team leader - Collections Team will directly give supervisory support to the Education and collections team. The jobholder will oversee all activities around customer education and collection /payments.

Key Duties and Responsibilities:  
  • Provide positive leadership, guidance, coaching and mentoring to the Education and Collection teams.
  • The incumbent will design and continuously align performance metrics and processes of the Education and Collections teams with the overall business credit KPIs.
  • Provide regular updates to management on team performance, current activities and key customers issues.
  • Analyze daily and weekly and monthly collections reports and come up with ideas on how to improve credit performance. Also benchmark and implement best practices.
  • Initiate or take lead on collection campaigns to ensure that the business achieves the desired impact on its credit performance.

Qualifications, Skills and Experience:  
  • The applicant must hold a bachelor’s degree of any discipline from a recognized University
  • One year of supervisory experience/managing teams
  • Track record of effective credit management
  • Customer focused
  • Excellent leadership capabilities
  • Excellent Influencing skills
  • Good analytical skills
  • Good time management and organizational
  • Computer literacy i.e. proficiency in MS Office
  • Demonstrate high level of integrity, work ethics, and a proactive and positive attitude.
  • Strong negotiation skills
  • Communication skills, along with personal tenacity and the ability to drive things through to conclusion in a dynamic and challenging environment.
  • A full understanding of M-KOPA products and services provided is an  added advantage

How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careersug@m-kopa.com addressed to with the subject “Customer Care Team Leader” addressed to:

The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Lubowa Estate, Plot 1300 -1301 Kampala. Uganda

Deadline: 15th June 2017

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