Chief Regional Service Center UN International Careers – United Nations Regional Service Centre Entebbe (RSCE)

Job Title:             Chief Regional Service Center
Organization: United Nations
Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Job Opening Number:
17-Administration-RSCE-81160-F-Entebbe (M)
Reports to: Assistant Secretary-General
Grade: D1
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
Job Summary: The Chief
Regional Service Center will lead the RSCE and coordinate closely with the
leadership of client missions of the Regional Service Center Entebbe, including
a Client Board comprised of Directors / Chiefs of Mission Support and a
Steering Committee comprised of the ASG and Directors of the Department of
Field Support.
Key Duties and
Within delegated
authority, the Chief, RSCE is responsible for the following functions:
  • Assumes overall responsibility for
    implementing the mandate of the RSCE, which is to deliver efficient and
    effective administrative and transactional support services (in areas such
    as finance, human resources management, and travel) to relevant field
    missions in compliance with the standards outlined in the service level
    agreements established with its client missions.
  • The incumbent plans, organizes,
    implements, manages and oversees the activities of all RSCE administrative
    activities, including formulation and presentation of an annual budget,
    recruitment of staff, compliance with delegated authorities, and regular
    audits of the Centre.
  • Responsible for providing optimal service
    delivery and achieving targets for RSCE strategic and operational
    indicators as mandated by HQ and the relevant governing body; Fosters
    innovation and continuous improvement in the quality of services and cost
    containment and advises the RSCE governing body to suggest appropriate
    actions and plans to further develop the RSCE.
  • The jobholder also provides quarterly
    updates to the client missions and Department of Field Support HQ on
    achievements and performance of the RSCE, including providing relevant
    performance data and analysis for the review of legislative bodies
    (General Assembly).
  • Actively contributes to the development of
    performance management tools in collaboration with business owners and IT
    functional experts.
  • Responsible for cultivating a culture of
    client orientation and employee engagement, ensuring responsiveness of
    centre staff to customer enquiries and systematically evaluating customer
    and staff satisfaction and making adjustments as necessary.
  • Responsible for coherent communications
    structures and systems through the development and implementation of an
    RSCE communications plan to ensure that appropriate information is
    delivered to RSCE mission stakeholders and staff and adequate feedback is
    obtained. S/He is the focal point for communication and reporting to the
    governing body and headquarters. S/He is the focal point for control of code
    cables and related traffic and coordinating responses on the RSCE to
    enquiries from DFS, DPKO, DPA or other United Nations Offices. Provides
    briefings to visiting senior officials on RSCE administrative and
    technical mission support activities.
  • Work in close coordination with the client
    Directors and Chiefs Mission Support, the Chief RSC is responsible for the
    coordination of inputs to the RSCE Missions’ budget submissions ensuring
    adequate provision is made to meet resource requirements. Supervise the work
    of the RSC components in the development of the results-based budgeting
    (RBB) frameworks that accurately reflect the mandate of the RSC vis-à-vis
    the regional missions it serves in the respective mission budgets.
  • Provides effective management of RSCE human,
    financial and material resources. Tracks, certifies, and systematically
    reports on RSCE expenditures.
  • In charge of the coordination of policy
    and implementation along with client CMS/DMSs among the various components
    of the RSCE and for liaising with the MONUSCO Entebbe Support Base
    (MONUSCO ESB) senior leadership and staff; ensures that advice and
    information is coordinated with all relevant components of the client
    missions serviced by the RSCE through their respective DMS/CMSs prior to
    submission the RSCE Steering Committee; focal point for all sensitive
    personnel and management issues as well as for contacts with the Office of
    Internal Oversight Services and the Resident Auditor(s).
  • Work closely with the Chief MONUSCO ESB,
    liaises, negotiates and coordinates with national authorities with respect
    to administrative and logistical matters. Performs other related duties as

Qualifications, Skills and
  • The ideal candidate for the United Nations
    Regional Service Centre Entebbe (RSCE) Chief Regional Service Center
    career opportunity should hold an advanced university degree (Masters or
    equivalent) in business or public administration, human resources
    management, finance, accounting, or related area. A first-level university
    degree with in combination two additional years of qualifying experience
    may be accepted in lieu of the advanced university degree.
  • At least fifteen (15) years of experience
    in administration, budget & finance, human resources management,
    logistics or related field.
  • Significant experience in managing support
    services of international peacekeeping and/ or military logistics
    operations and/or multinational corporations is required.
  • Hands-on experience with UN
    administrative/financial policies practices and procedures is desirable.
  • Previous experience managing a large team
    in a fast-paced, high-intensity work environment is highly desirable.
  • Prior experience working with shared
    services is desirable.
  • Languages: fluency in oral and
    written English is required. Working knowledge of French is desirable.
    Knowledge of another official UN language is also desirable.
Personal Competencies:
  • Professionalism: Ability to provide seasoned
    effective specialized advice in a broad range of human resources,
    financial, logistical, and administrative areas to the RSC Steering
    Committee comprised of the regional DMS/CMSs, and to Headquarters and
    senior mission staff; ability to ensure adequate preparation of reports or
    rationale with respect to key logistic and administrative decisions;
    strong negotiation and conflict-resolution skills. Shows pride in work and
    in achievements; Demonstrates professional competence and mastery of
    subject matter; Is conscientious and efficient in meeting commitments,
    observing deadlines and achieving results; Is motivated by professional
    rather than personal concerns; Shows persistence when faced with difficult
    problems or challenges; remains calm in stressful situations.
  • Client Orientation: Considers
    all those to whom services are provided to be “clients” and seeks to see
    things from clients’ point of view; Establishes and maintains productive
    partnerships with clients by gaining their trust and respect; Identifies
    clients’ needs and matches them to appropriate solutions; Monitors ongoing
    developments inside and outside the clients’ environment to keep informed
    and anticipate problems; Keeps clients informed of progress or setbacks in
    projects; Meets timeline for delivery of products or services to client.
  • Accountability: Takes ownership
    of all responsibilities and honours commitments; Delivers outputs for
    which one has responsibility within prescribed time, cost and quality
    standards; Operates in compliance with organizational regulations and
    rules; Supports subordinates, provides oversight and takes responsibility
    for delegated assignments; Takes personal responsibility for his/her own
    shortcomings and those of the work unit, where applicable.
  • Leadership: Serves as a role
    model that other people want to follow; Empowers others to translate
    vision into results; Is proactive in developing strategies to accomplish
    objectives; Establishes and maintains relationships with a broad range of
    people to understand needs and gain support; Anticipates and resolves
    conflicts by pursuing mutually agreeable solutions; Drives for change and
    improvement, does not accept the status quo; Shows the courage to take
    unpopular stands; Provides leadership and takes responsibility for
    incorporating gender perspectives and ensuring the equal participation of
    women and men in all areas of work; demonstrates knowledge of strategies
    and commitment to the goal of gender balance in staffing.
  • Managing performance: Delegates
    the appropriate responsibility, accountability and decision-making
    authority; Makes sure that roles, responsibilities and reporting lines are
    clear to each staff member; Accurately judges the amount of time and
    resources needed to accomplish a task and matches task to skills; Monitors
    progress against milestones and deadlines; Regularly discusses performance
    and provides feedback and coaching to staff; Encourages risk-taking and
    supports creativity and initiative; Actively supports the development and
    career aspirations of staff; Appraises performance fairly.
NB: The United Nations
does not charge a fee at any stage of the recruitment process (application,
interview meeting, processing, or training). The United Nations does not
concern itself with information on applicants’ bank accounts. Women are
strongly encouraged to apply.
How to Apply:
All suitably qualified and interested candidates from across the world
are encouraged to send their applications online at the link below.
Deadline: 4th July 2017

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