Chief Regional Service Center UN International Careers - United Nations Regional Service Centre Entebbe (RSCE)

Job Title:             Chief Regional Service Center
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 17-Administration-RSCE-81160-F-Entebbe (M)
Reports to: Assistant Secretary-General (ASG)
Grade: D1

About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Job Summary: The Chief Regional Service Center will lead the RSCE and coordinate closely with the leadership of client missions of the Regional Service Center Entebbe, including a Client Board comprised of Directors / Chiefs of Mission Support and a Steering Committee comprised of the ASG and Directors of the Department of Field Support.

Key Duties and Responsibilities:    Within delegated authority, the Chief, RSCE is responsible for the following functions:
  • Assumes overall responsibility for implementing the mandate of the RSCE, which is to deliver efficient and effective administrative and transactional support services (in areas such as finance, human resources management, and travel) to relevant field missions in compliance with the standards outlined in the service level agreements established with its client missions.
  • The incumbent plans, organizes, implements, manages and oversees the activities of all RSCE administrative activities, including formulation and presentation of an annual budget, recruitment of staff, compliance with delegated authorities, and regular audits of the Centre.
  • Responsible for providing optimal service delivery and achieving targets for RSCE strategic and operational indicators as mandated by HQ and the relevant governing body; Fosters innovation and continuous improvement in the quality of services and cost containment and advises the RSCE governing body to suggest appropriate actions and plans to further develop the RSCE.
  • The jobholder also provides quarterly updates to the client missions and Department of Field Support HQ on achievements and performance of the RSCE, including providing relevant performance data and analysis for the review of legislative bodies (General Assembly).
  • Actively contributes to the development of performance management tools in collaboration with business owners and IT functional experts.
  • Responsible for cultivating a culture of client orientation and employee engagement, ensuring responsiveness of centre staff to customer enquiries and systematically evaluating customer and staff satisfaction and making adjustments as necessary.
  • Responsible for coherent communications structures and systems through the development and implementation of an RSCE communications plan to ensure that appropriate information is delivered to RSCE mission stakeholders and staff and adequate feedback is obtained. S/He is the focal point for communication and reporting to the governing body and headquarters. S/He is the focal point for control of code cables and related traffic and coordinating responses on the RSCE to enquiries from DFS, DPKO, DPA or other United Nations Offices. Provides briefings to visiting senior officials on RSCE administrative and technical mission support activities.
  • Work in close coordination with the client Directors and Chiefs Mission Support, the Chief RSC is responsible for the coordination of inputs to the RSCE Missions’ budget submissions ensuring adequate provision is made to meet resource requirements. Supervise the work of the RSC components in the development of the results-based budgeting (RBB) frameworks that accurately reflect the mandate of the RSC vis-à-vis the regional missions it serves in the respective mission budgets.
  • Provides effective management of RSCE human, financial and material resources. Tracks, certifies, and systematically reports on RSCE expenditures.
  • In charge of the coordination of policy and implementation along with client CMS/DMSs among the various components of the RSCE and for liaising with the MONUSCO Entebbe Support Base (MONUSCO ESB) senior leadership and staff; ensures that advice and information is coordinated with all relevant components of the client missions serviced by the RSCE through their respective DMS/CMSs prior to submission the RSCE Steering Committee; focal point for all sensitive personnel and management issues as well as for contacts with the Office of Internal Oversight Services and the Resident Auditor(s).
  • Work closely with the Chief MONUSCO ESB, liaises, negotiates and coordinates with national authorities with respect to administrative and logistical matters. Performs other related duties as required.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Chief Regional Service Center career opportunity should hold an advanced university degree (Masters or equivalent) in business or public administration, human resources management, finance, accounting, or related area. A first-level university degree with in combination two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
  • At least fifteen (15) years of experience in administration, budget & finance, human resources management, logistics or related field.
  • Significant experience in managing support services of international peacekeeping and/ or military logistics operations and/or multinational corporations is required.
  • Hands-on experience with UN administrative/financial policies practices and procedures is desirable.
  • Previous experience managing a large team in a fast-paced, high-intensity work environment is highly desirable.
  • Prior experience working with shared services is desirable.
  • Languages: fluency in oral and written English is required. Working knowledge of French is desirable. Knowledge of another official UN language is also desirable.

Personal Competencies:
  • Professionalism: Ability to provide seasoned effective specialized advice in a broad range of human resources, financial, logistical, and administrative areas to the RSC Steering Committee comprised of the regional DMS/CMSs, and to Headquarters and senior mission staff; ability to ensure adequate preparation of reports or rationale with respect to key logistic and administrative decisions; strong negotiation and conflict-resolution skills. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
  • Accountability: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
  • Leadership: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
  • Managing performance: Delegates the appropriate responsibility, accountability and decision-making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts. Women are strongly encouraged to apply.

How to Apply:
All suitably qualified and interested candidates from across the world are encouraged to send their applications online at the link below.

Deadline: 4th July 2017

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