Business Manager - PBB Career Opportunity - Stanbic Bank

Job Title:        Business Manager - PBB
Organisation: Stanbic Bank
Job ID: 24683
Duty Station:  Kampala, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Business Manager – PBB will coordinate logistical, administrative and operational support to ensure that the business area can function effectively.

Key Duties and Responsibilities:  
Contribute to the strategic and operational planning of the business area:
  • Facilitate the creation of 1-2 year operational plans for the business unit or function by coordinating the inputs from different areas, checking the validity of the plans against strategic objectives.
  • The incumbent will oversee the planning of the annual operational budgets together with Finance. Provide a high level to Finance on the operational priorities of the business area.
  • Actively engage with data teams to obtain business intelligence and management information that would be needed for the business area. Ensure that the reports are prepared at the required frequency and distributed to decision makers.
  • Review change impact assessments that are provided by Project Management Offices. Incorporate changes into operational plans for the business area. Provide input to the leadership of the area in terms of changes that could have an adverse impact and provide supporting information to allow them to renegotiate the timing and deliverables.
Contribute to effective governance of the business area activities:
  • Ensure that a list of the business area specific preferred suppliers is maintained. Frequently engage with Vendor Management to monitor vendor utilisation, pricing, vendor performance and contract expiry dates.
  • Participate in the definition of business requirements during the development of new RFP's (Requests for Proposal).
  • Keenly monitor procurement compliance in the business area in terms of use of preferred vendors as well as purchase order processes. Obtain reports from Vendor Management on a monthly basis. Highlight areas of concern to the business area leadership.
  • Ensure that Finance provides monthly management accounts to all the mandate holders in the business area.
  • Review incoming charges from countries, support functions, regional offices and all other areas of the bank. Push back on inappropriate cross charges.
  • Regularly monitor benefits realisation of inflight projects as well as projects that have moved into business as usual state.
  • Work in liaison with Finance, review the financial mandates that are in place for the business area on at least an annual basis.
  • Provide input into the planning of audits and assurance reviews by providing an overall view of the state of the business area. Ensure that audit plans fit in to operational calendars and pressures in the business unit.
  • Coordinate the efforts to collate evidence for auditors or assurance teams by acting as a central point of contact into the business area. Participate in the creation of audit remediation plans.
Put mechanisms in place to track the progress of the remediation activities in the business area:
  • Ensure that the area's Compliance Officer is known to all key members of the business area leadership and key employees.
  • Ensure that the business area has a robust business continuity management plan. Enlist the support of internal specialist teams to improve the plans. Participate in planning business continuity tests.
Work with the technology teams to obtain support for the business unit's supporting systems:
  • Regularly engage with the Business Information Officer (BIO) assigned to the business area. Review operational performance and system stability for all core systems in use in the business area.
  • Actively participate in the development of business cases for the area for changes in organisation structure, processes or technology use by obtaining support from change, technology and finance teams.
  • Coordinate the engagement between the Business Information Officer and the leadership of the business area for the definition of service expectations for run and change support.
  • Enlist the support of technology teams to provide support on data storage and knowledge banks for the business area.
  • Keenly monitor the access to secured folders and data storage tools and ensure that user profiles are updated frequently.
Provide administrative and logistical support to all parts of the business unit:
  • Participate in the negotiation of internal service level agreements with other business areas that are dependent on the delivery of the supported business area. Ensure that, where formal agreements are needed, they are documented, signed off and properly stored.
  • Monitor space utilised by the business area and reconcile charge-backs received from Group Real Estate on at least a quarterly basis. Work with them to resolve discrepancies.
  • Resolve escalated complaints from members of the teams around building maintenance, logistics, facilities and supporting services.
  • Ensure that administrative support for the logging of Team Track/technology requests as well as building management issues is provided to the business area.
  • Provide secretarial services to the key decision making committees in the business area. Ensure that there is appropriate governance and record keeping around terms of reference of the committees, agendas, attendance and decisions taken.
  • Enlist the support of business process management teams to create and update all key processes in the area. Ensure that the processes are signed off by line process owners and made available to employees who execute steps in the processes.
  • Maintain a process review calendar to ensure that all key processes are reviewed for completeness and accuracy at least once a year.
  • Ensure that the services of communications teams in the bank are contracted. Communicate the process and service expectations from the communications team to the business area. Facilitate engagement with the communications team on request.
Lead a support team:
  • Develop a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Address poor performance.
  • The incumbent will also motivate team members and ensure that they receive recognition for work well done.
  • Determine development needs of the team and ensure that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed.
  • Prepare a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them.
  • Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner.
  • Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
  • Use workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles.
  • Create quarterly leave plans to ensure adequate coverage. Approve leave requests ad leave sale requests.
  • Keenly monitor overtime on a monthly basis. Analyse reasons for overtime and create actions to address the issues.
  • When required, initiate disciplinary processes for team members. Resolve grievances raised by team members, escalating only if unresolved. 
Qualifications, Skills and Experience:
  • The Stanbic Bank Business Manager – PBB career opportunity should hold a Bachelor’s degree in Business Administration, Commerce or Finance,
  • At least five to seven years of management experience in business
  • Previous experience in conducting research and analytics, supported by strong computer proficiency skills.
  • Extensive knowledge of Banking business and metrics
  • Strong analytical skills
  • Excellent interpersonal, communication, presentation and organisational skills

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Deadline: 29th June 2017

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