40 No Experience Customer Care Jobs – Field Officers at Tugende

Job Title:               Field Officers (40 Fresher Jobs)
Organisation: Tugende
Duty Station: Kampala,
Mbarara, Jinja  and Mbale, Uganda
Reports to: Senior
Credit/Collection Officer
About Us:
Tugende is a for-profit social enterprise that helps motorcycle taxi
drivers in Uganda own their own motorcycles via a fair, transparent
lease-to-own model instead of renting indefinitely. Ownership significantly
increases income, job security and road safety. Across Uganda and many other
emerging markets, motorcycles help drive the economy, mitigate traffic jams and
bad roads, and offer hundreds of thousands of jobs for those with little formal
education. Tugende is proving that millions of self-employed entrepreneurs can
receive credit to own the equipment they use to provide for their families,
even without credit histories, collateral, and in industries considered high
risk by traditional lenders. We currently serve over 3,818 customers in
Kampala, Mbarara, Jinja, and Mbale. We plan to expand to at least 10 locations
in Uganda over the next 1-2 years and then to regional neighbours which may
include Rwanda, Kenya, Tanzania and South Sudan.
Job Summary: The Field
Officer will serve the primary customer service point of contact between
Tugende and its clients.
Key Duties and
Responsibilities:   
Client Vetting and Management:
  • Recruit new applicants:
    Identify capable clients for Tugende hire-purchase arrangements.
  • Register applicants: Meet
    with applicants to obtain information on them and answer their questions
    about the application process.
  • Vet applicants: Conduct
    field visits (at applicant’s stage and home) while paired with another
    Field Officer.
  • Analyze the strength of completed
    applications:
    Analyze applicants’ financial status,
    creditworthiness and outstanding leases to determine applicant
    qualification.
  • Approve/Reject applicants:
    Evaluate applicant’s creditworthiness in line with the existing guidelines
  • Review lease agreements to ensure that
    they are complete and accurate according to the Tugende Policies.
  • Help deliver Motorcycles to new clients.
    Ensure that clients understand the key terms and conditions of Tugende, as
    well as the warrantee and maintenance requirements, before handing over
    the Motorcycles.
Manage client needs and portfolio performance:
  • Collections: Manage
    portfolio of up to 180 clients. Regularly follow up on client repayments
    (on phone and in person), understand any repayment and work challenges,
    give recommendations or escalate problem cases where necessary. Ensure
    client data is accurately captured in the lease management system in a
    timely manner
  • Customer service: Listen
    and attend to customer comments and inquiries, give recommendations or
    escalate problem cases where necessary.
  • Office work: Be able to
    help with office work including signing contracts with clients,
    transferring titles for Motorcycles and processing passenger service
    vehicle licenses (PSVs).
  • Office maintenance: Help
    keep office clean, manage motorcycle traffic outside office, and
    coordinate clients during applicant classes.
  • Coordinate with local authorities:
    Engage them as required to facilitate field operations.
  • Be informed: Stay abreast of
    new innovations and financial services so as to better meet customer
    needs.
  • Always Growing: Attend
    career development programs organized by Tugende.
  • Build knowledge of and skills at using
    Tugende systems
  • Build understanding of lease account
    portfolio management.
  • Learn new methods to work with clients and
    help them overcome day-to-day operational challenges.
Qualifications, Skills and
Experience:
  • The applicants for the Field Officer jobs should
    preferably hold Diplomas in a business-related field or related fields
  • Excellent customer service and empathy for
    our customers.
  • Applicants with field work and community
    development experience have an added advantage
  • Previous experience working with a
    credit-related business is desired
  • Motorcycle riding ability is an added
    advantage.
  • Adopt and champion the values that Tugende
    stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and always growing
  • Ability and willingness to learn to ride a
    motorcycle to conduct fieldwork
  • Comfortable using a computer
  • High level of professionalism and
    integrity, with good moral character
  • Proficiency in local languages in any of the
    duty stations at the top of this advert is desired
  • Tugende’s core values: The
    ideal candidates should excel at customer service and embody our Tugende
    core values: empathy, integrity, teamwork, solutions-oriented and always
    growing.
Job Benefits:  Candidates who excel at this job will have
the opportunity to be promoted to the following jobs;
  • Customer Experience Officer
  • Senior Credit / Collection officer
  • Credit / Collections Coordinator
  • Branch Coordinator
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online at the link below.
Deadline: 7th July 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
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